Application Specialist - Postpress

As an Application Specialist PostPress at Heidelberg, you will be required to deliver a high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department. Your responsibilities will include: - Ability to understand requirements and advise technical solutions as per guidelines. - Expedite the escalation of technical issues to Regional Service Support and the Factory as needed. - Adhere rigorously to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations. - Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges. - Assist Team Lead/2S Team/SOM in managing customer complaints concerning service disputes. - Ensure prompt assignment of qualified technicians to service jobs without delay. - Prepare accurate quotations for external service requests. - Manage and supervise major repairs and overhauls. - Provide valuable service insights to enhance customer satisfaction. - Ensure comprehension and adherence to the Quality Policy. - Assist in planning for installations, including training and application programs. - Oversee technical information updates and field modifications. - Maintain and recommend service tools to optimize operational efficiency. - Ensure timely productivity and utilization. Desired Profile: - BE/B.Tech/Diploma in Printing technology is preferable. - Relevant work experience of 5 to 8 years in the Graphic Art Industry. - A very good knowledge of Post press printing machineries is mandatory. - Excellent business communication in English & Hindi is mandatory. - Willingness to travel extensively across India. Why Heidelberg Heidelberg is an innovative company with over 170 years of history, combining innovation with tradition. We believe in shaping our future together. We are looking for future employees who will actively shape the Heidelberg of tomorrow with us. If you are someone who can develop ideas into concepts and concepts into reality, work in a team, and actively contribute to a sustainable and successful future, then join us at Heidelberg. We value individuals who take initiative and lead others towards success. At Heidelberg, you can utilize your skills, develop and maximize your potentials through personal development programs. Your salary at Heidelberg will be attractive, the working environment modern, and the social benefits excellent. Please note that while it is rare to find candidates who meet all requirements 100%, we welcome your application even if you do not meet all the criteria.,