Application Production Support Analyst - 2

HI All,

We have an urgent opening for the role of Application Production Support analyst for one of our leading Investment Banking domain client in Mumbai location.

Experience : 3-5 years

Location : Mumbai

Direct Responsibilities

• Monitor applications/end to end value chain in scope with the help of provided tools
• Manage alerts for resolution and escalate for investigation
• Maintain documentation about alerts and process guidelines for easy resolution of issues and follow up during incident management
• Diagnose and troubleshoot technical issues as per shared guidelines.
• Act as first line of contact for end users to register their queries and concerns
• Liaise with Level2, Infra Teams, Incident manager in case of global issues
• Keep track of impact and follow through the age of incidents
• Ensure problems are correctly registered for high priority incidents and follow up for timely closure.
• Provide prompt and accurate feedback to stakeholders.

Contributing Responsibilities

• Update SOP, RUNBOOK & other KB articles.
• Maintaining the repository of category based production alerts and timely escalation of repeated issues.

Technical & Behavioral Competencies

Technical Competencies

• Basic knowledge of Linux, Windows,SQL is mandatory
• Familiarity with tools like Service Now, Confluence, Autosys etc.
• Knowledge on any of the monitoring tools like Dynatrace, Geneos is required.
• Knowledge of ITIL concepts and principles are mandatory.
• Basic understanding of Network & storage concepts.
• Ability to monitor Infra/Application alerts & escalate it timely.

Behavioral Competencies

• Enthusiastic to work in challenging environment.
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Dynamic approach to cater to different situations and applications based on business chains.

Specific Qualifications

• Graduate in Computers/IT field with 2 to 5 years of experience.
• Previous experience in production support will be preferred.

If anyone is interested , please share your resumes to ashwini.shetty@kiya.ai