Job
Description
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Duties (including, but not limited to) To work as part of a busy Application Support Team (Internal & Client Facing) dealing with Tier 2 and above activities. Act as Functional consultant for implementation/migration of ERP systems such as Workday, SAP and other platforms. Act as critical Project Resource for Implementation Projects. Support, Prioritising, Analysing and Resolving of development incidents to resolution. Extensive Data Analysis in MS Excel for validation of system data for migration purposes. Ensure compliance with all documented procedures. Escalation of faults/bugs/changes to development or management teams. Understanding of the importance of SLAs for the customer communities. Act as the dedicated point of contact for Application Software troubleshooting. Ensure ongoing system performance and stability. Monitor any allocated procedures, review, and update, as necessary. Identify and produce new procedures as appropriate. Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing. Identify resolutions for issues in the first instance. Escalate issues to development or third-party vendor, as required. Perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities. Be able to work flexible working hours, including shift working and weekends, as and when there is a business requirement. Get involved in any other new or transitioned business activities as required by the management. Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective Requirements / Skills An IT Graduate or any Graduate with proven experience as a Functional Consultant in a core IT domain. Minimum 8+ years of experience in Application Support, Application Management or Application Implementation. Proficiency in Microsoft Excel at an intermediate level or higher is essential. Excellent command of both verbal and written English communication. Excellent communication skills in dealing with global customers (Internal & External) Excellent skills to lead business calls, including the ability to discuss system architecture, troubleshoot issues in real time, and communicate concepts clearly to both technical and non-technical stakeholders. Strong analytical and logical reasoning abilities. Ability to quickly learn new applications and technologies. Ability to prioritise tasks and time management skills. Analytical bend of mind to understand and resolve business requirements. An adaptable attitude, wanting to provide a good service. High stress tolerance and strong self-motivation. Excellent interpersonal and team collaboration skills. Knowledge of fundamental accounting concepts would be considered an added advantage. Experience Excellent knowledge in Microsoft Excel, Word, PowerPoint is a must. Work knowledge on any Financial Management (Projects, Contracts, Customers, Accounts Payable/Receivable, Banking), Spend Management and Time Tracking Management ERP systems, preferably Workday/SAP ERP. Work knowledge on any modules of SAP/Workday Financials, Salesforce, CPQ, Power BI. Work experience in creating reports in applications. Proficient in JIRA, ServiceNow (SNOW), or similar ticketing systems. Work Experience in Data Migration and Implementation activities. Hands-on experience in application testing, including Regression, QA, and UAT. Previous experience in a Data Analysis OR Implementation role.
