Application Managed Services Support Engineer- L2 (Integration)

Role Summary

real-time and scheduled alerts

Responsibilities:

• Assist in deployment activities across integration layers including DataPower (DP), IBM ACE/ESB, and TYK API Gateway.
• Participate in incident investigations and support resolution for integration-related production issues.
• Contribute to Production Implementation Verification (PIV) by validating deployed features and confirming stability post-go-live.
• Raise, track, and follow up on Jira tickets for deployments, incidents, and technical service tasks.
• Generate and share standard or ad hoc database reports to support business and operations teams.
• Execute predefined scripts to correct or adjust customer data in response to production incidents.
• Assist with managing third-party certificates, including renewals and deployment under supervision.
• Ensure alignment of production and Disaster Recovery (DR) environments by supporting releases, hotfixes, and DR lifecycle activities (failover and failback).

Technical skills:

Integration Skills

• IBM App Connect Enterprise (ACE / IIB): Basic understanding of message flow development, deployment, and issue troubleshooting.
• IBM DataPower Gateway: Familiarity with configuring service proxies, handling certificates, and deploying changes.
• IBM MQ / Queue Managers: Experience working with messaging systems, including using tools like RfhUtil for testing and debugging queues.
• TYK API Gateway: Understanding of API exposure, policy enforcement, authentication methods, and analytics via the TYK platform.
• Postman: Proficient in testing and validating REST and SOAP APIs.
• Apache Kafka: Basic knowledge of publishing and consuming messages to/from Kafka topics.
• Message Formats: Solid understanding of XML and JSON message structures, including validation and transformation techniques.
• Oracle SQL: Ability to write and optimize SQL queries for data extraction, reporting, and investigation.
• Real-Time & Scheduled Alerts: Experience supporting or configuring alert mechanisms to notify users and systems across channels.
• Scripting and Automation: Basic scripting skills (e.g., Shell, Python, or SQL) for automation and data corrections.