5 Hotfixes Jobs

Role Summary : Assist in the deployment, maintenance, and support of enterprise integration systems and APIs, playing a key role in ensuring stable, secure, and efficient integration between platforms, systems, and partners. This is a hands-on technical role involving production support, deployment coordination, system validation, certificate management, and reconciliation operations. The role also oversees real-time and scheduled alerts sent to users and systems across channels, ensuring timely and accurate communication of system events and operational statuses. Responsibilities: Assist in deployment activities across integration layers including DataPower (DP), IBM ACE/ESB, and TYK API Gateway. Participate in incident investigations and support resolution for integration-related production issues. Contribute to Production Implementation Verification (PIV) by validating deployed features and confirming stability post-go-live. Raise, track, and follow up on Jira tickets for deployments, incidents, and technical service tasks. Generate and share standard or ad hoc database reports to support business and operations teams. Execute predefined scripts to correct or adjust customer data in response to production incidents. Assist with managing third-party certificates, including renewals and deployment under supervision. Ensure alignment of production and Disaster Recovery (DR) environments by supporting releases, hotfixes, and DR lifecycle activities (failover and failback). Technical skills: Integration Skills IBM App Connect Enterprise (ACE / IIB): Basic understanding of message flow development, deployment, and issue troubleshooting. IBM DataPower Gateway: Familiarity with configuring service proxies, handling certificates, and deploying changes. IBM MQ / Queue Managers: Experience working with messaging systems, including using tools like RfhUtil for testing and debugging queues. TYK API Gateway: Understanding of API exposure, policy enforcement, authentication methods, and analytics via the TYK platform. Postman: Proficient in testing and validating REST and SOAP APIs. Apache Kafka: Basic knowledge of publishing and consuming messages to/from Kafka topics. Message Formats: Solid understanding of XML and JSON message structures, including validation and transformation techniques. Oracle SQL: Ability to write and optimize SQL queries for data extraction, reporting, and investigation. Real-Time & Scheduled Alerts: Experience supporting or configuring alert mechanisms to notify users and systems across channels. Scripting and Automation: Basic scripting skills (e.g., Shell, Python, or SQL) for automation and data corrections.

Role Summary : Assist in the deployment, maintenance, and support of enterprise integration systems and APIs, playing a key role in ensuring stable, secure, and efficient integration between platforms, systems, and partners. This is a hands-on technical role involving production support, deployment coordination, system validation, certificate management, and reconciliation operations. The role also oversees real-time and scheduled alerts sent to users and systems across channels, ensuring timely and accurate communication of system events and operational statuses. Responsibilities: Assist in deployment activities across integration layers including DataPower (DP), IBM ACE/ESB, and TYK API Gateway. Participate in incident investigations and support resolution for integration-related production issues. Contribute to Production Implementation Verification (PIV) by validating deployed features and confirming stability post-go-live. Raise, track, and follow up on Jira tickets for deployments, incidents, and technical service tasks. Generate and share standard or ad hoc database reports to support business and operations teams. Execute predefined scripts to correct or adjust customer data in response to production incidents. Assist with managing third-party certificates, including renewals and deployment under supervision. Ensure alignment of production and Disaster Recovery (DR) environments by supporting releases, hotfixes, and DR lifecycle activities (failover and failback). Technical skills: Integration Skills IBM App Connect Enterprise (ACE / IIB): Basic understanding of message flow development, deployment, and issue troubleshooting. IBM DataPower Gateway: Familiarity with configuring service proxies, handling certificates, and deploying changes. IBM MQ / Queue Managers: Experience working with messaging systems, including using tools like RfhUtil for testing and debugging queues. TYK API Gateway: Understanding of API exposure, policy enforcement, authentication methods, and analytics via the TYK platform. Postman: Proficient in testing and validating REST and SOAP APIs. Apache Kafka: Basic knowledge of publishing and consuming messages to/from Kafka topics. Message Formats: Solid understanding of XML and JSON message structures, including validation and transformation techniques. Oracle SQL: Ability to write and optimize SQL queries for data extraction, reporting, and investigation. Real-Time & Scheduled Alerts: Experience supporting or configuring alert mechanisms to notify users and systems across channels. Scripting and Automation: Basic scripting skills (e.g., Shell, Python, or SQL) for automation and data corrections.

At 3Pillar, we focus on providing exceptional support for cutting-edge technologies that revolutionize industries. As a Senior Application Support Engineer, you&aposll play a crucial role in our dynamic team, contributing to critical projects that redefine urban living, establish new media channels for enterprise companies, or drive innovation in healthcare. This opportunity goes beyond providing technical support it&aposs about creating epic solutions that leave a lasting impression in the market. If your passion for problem-solving and technical expertise fuels your drive to make a real-world impact, consider this your pass to the captivating world of Application Support! ???????? Responsibilities Execute / Run L1 support for credit card applications including authorization, settlement, rewards, billing, and dispute modules. Lead incident management and root cause analysis for critical issues (Auth/Batch) impacting card transaction flows. Monitor batch processing, settlement jobs, and ensure timely completion of End of Day processes including Health checkups. Work with vendors (e.g., Product Vendor, Visa, etc) to resolve integration and platform issues. Maintain SLAs for L1 Tickets and manage escalation paths for high-priority incidents. Drive monitoring, alerting, and observability improvements using tools like Splunk, AppDynamics, Grafana, or similar. Coordinate system upgrades, hotfixes, and deployment of patches across environments. Maintain knowledge base, runbooks, and documentation for recurring issues and operational procedures. Work closely with the internal incident team, third party development team, QA, infrastructure, to ensure seamless releases, change management and resolution of production issues. Train and mentor support analysts and ensure knowledge transfer within the team. Minimum Qualification Bachelors degree in Computer Science, Information Technology, or a related field. Certification in ITIL v3/v4 preferred. Strong problem-solving and analytical skills, with a proven track record of handling complex technical issues. Excellent communication and interpersonal skills, with experience in supporting enterprise applications and an understanding of application development processes. Show more Show less

As a ServiceNow Administrator for the Digital Workplace, you will be responsible for administering and configuring the ServiceNow platform. This includes working with modules such as ITSM, ITOM, ITAM, and HRSD. Your tasks will involve developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access through ACLs and roles. In addition, you will be required to perform regular system maintenance, health checks, and performance tuning to ensure the platform operates efficiently. Your expertise in ServiceNow support will be crucial as you diagnose and troubleshoot technical issues, conduct root cause analysis, and provide solutions to users. Collaboration with users and IT teams will be essential to troubleshoot integration challenges and guide users on the functionalities of the platform. You will also play a key role in planning and executing ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gathering requirements and developing custom applications and modules when necessary will be part of your responsibilities. Furthermore, you will be responsible for ensuring data integrity, managing imports/exports, and creating reports, dashboards, and performance analytics to monitor platform usage and identify areas for improvement. Your dedication to data management and reporting will contribute to the overall success of the ServiceNow platform within the Digital Workplace.,

SQL & Win Server admin, software instl & maint database monitoring, file mngt & optimize monitor, shrink, attach, detach, move MS SQL Server files, testing, bug reporting, applying patches, Win server front end & MSSQL Server backend. Troubleshooting Required Candidate profile Exp in Microsoft SQL & Windows server, Re-insurance/Insurance CAT Modeling app, understanding of app architecture, troubleshooting MSW Server HPC, cloud-hosted, (SaaS), ITSM tools ITIL Certification