JOB SUMMARY
Senior Application Engineer will report into Regional Commercial Operations Lead – Pump AM, APAC and the position will be based at Bangalore. The incumbent will support in the aftermarket technical tendering jobs for API Pumps (ClydeUnion) replacement pumps, spare parts & services. She/He will assist regional sales team, channel partners/customers to verify their requirements and specifications and will prepare competitive costings / quotations / tenders that are both technically and commercially accurate, in accordance with Company policies and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES
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Liaises with Sales on the Customer's requirements and specifications, including the scope, and timing.
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Reviews the RFP (Request for Proposal) / tender document to ensure the contractual requirements are adequately defined and determines the Company’s capability to meet the specified requirements.
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Prepares and submits the techno-commercial offer to Sales (Under the guidance of regional Commercial Sales/Operations team) as per the offer submission schedule.
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Reviews and evaluates the detailed technical specifications for packaged equipment, extracts applicable Customer requirements and translates /communicates the same to sub-contractors, sub-vendors, and internal stakeholders.
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Obtains quotations for relevant bought-in equipment in accordance with the applicable Supply Chain policies and procedures.
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Assist in coordinating/primary evaluation of the sub-suppliers’ quotations (for the major critical components / items) to ensure the quote / scope is following the Customers’ requirements / specifications.
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Assist in developing and submitting a detailed proposal to the Customer in accordance with the applicable Tendering Policies and Procedures (ITO - Inquiry to Order).
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Supports required interface with customers/channels towards technical and commercial clarifications as requested by the Customer and internal stakeholders to support successful order placement.
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Ensures the accurate log of all opportunities and keeps on updating them on a regular basis.
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Follows supervisor instructions on methods, techniques or approaches.
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Supports with Customer visits during bid clarification / negotiation stages.
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Facilitate order handover to site facility for manufacturing.
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Actively pursues sales targets for Pump product line spares and services.
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Progress order bookings and ensure order throughput is managed in a timely fashion.
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Works as a member of the Regional Commercial Team to support all prevailing processes, frameworks and KPIs from time to time.
KNOWLEDGE, SKILLS & ABILITIES
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Proven discretion with highly confidential information/documents. Must have high degree of integrity, discretion and judgment.
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Must have the ability to manage diverse volume of work and manage appropriate priorities which involve a high frequency of change.
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Commercially focused & must have strong ERP skills.
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A strong commercial focus and understanding of the sales process.
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Ability to work well in a cross functional, fast-paced, customer-driven environment.
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Shrewd in contract management including but not limited to terms and conditions, INCO Terms, Payment Milestones.
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Familiar with successful business process improvement, margin improvement and cost reduction programs.
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Interacts with customers by phone or in person to provide information and to ensure the best technical service possible.
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Exceptional attention to detail, accuracy, and professionalism.
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Exposure to International business
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Ability to communicate effectively in both spoken and written English.
EDUCATION AND EXPERIENCE
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BE/Diploma in mechanical engineering in regular course from recognized university and institute in India
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7+ years of relevant experience in technical tendering of API/Non API Pumps. Preference will be for candidate with aftermarket application engineering /tendering experience in a global environment
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Excellent communication skills in English & Hindi language.
