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Sunquest Information Systems
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Application Administrator

Application Administrator

Sunquest Information Systems

5 - 10 years

6 - 10 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Performance tuning ITSM Javascript Oracle microsoft Stakeholder management System monitoring SQL System administration Capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Purpose

The ServiceNow Administrator oversees, supports, and enhances internal business applications, primarily focusing on ServiceNow. This role optimizes the platform for business needs and provides ITSM support per ITIL best practices. Success in this cross-functional role requires strong collaboration, flexibility, and stakeholder management skills.

Essential Functions

System Administration & Security

Design and manage user roles and access controls.
Lead system audits and ensure compliance with security standards.
Oversee data integrity, backups, and system monitoring.

Performance Monitoring & Optimization

Conduct capacity planning and performance tuning.
Lead initiatives to optimize system performance and reliability.

Business Alignment & Development

Translate complex business requirements into scalable technical solutions.
Develop and maintain advanced reports, dashboards, and automation tools.
Drive platform enhancements and integrations with third-party systems.

Stakeholder Collaboration

Build and maintain strong relationships with business units and vendors.
Coordinate cross-functional initiatives and resolve high-impact technical issues.

Knowledge Leadership

Develop and maintain strategic documentation and knowledge resources.
Mentor junior administrators and lead training initiatives.

Skills & Competencies

Strong knowledge of ServiceNow platform administration and ITSM processes.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities and work independently or as part of a team.
Exceptional customer service orientation.
Strong documentation and process adherence capabilities.

Required Experience & Education

Bachelor s degree in Information Systems, or a related field or equivalent work experience.
Minimum of 5 years administering ServiceNow, with at least 3 years of hands-on experience administering and configuring ITSM.

Preferred Experience

Experience with NetSuite, Oracle CPQ, or Microsoft Power Platform.
Familiarity with SQL and data integration tools such as Celigo or Boomi.

Certifications:

ITIL Foundation certification (required)
ServiceNow Administrator certification (required)
Advanced ITIL certification (preferred)
ServiceNow Implementation Specialist certifications e.g., for ITSM, CMDB, or HRSD (preferred)
Experience with scripting in JavaScript (preferred)

Supervisory Responsibilities

None

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Personal Settings

Application Administrator

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Essential Functions

System Administration & Security

Performance Monitoring & Optimization

Business Alignment & Development

Stakeholder Collaboration

Knowledge Leadership

Skills & Competencies

Required Experience & Education

Preferred Experience

Certifications:

Supervisory Responsibilities

More Jobs at Sunquest Information Systems