Anti Money Laundering / AML analyst || Teleperformance

Teleperformance (TP)

1 - 6 years

3 - 5 Lacs

Mumbai

Posted:5 hours ago| Platform:

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Skills Required

Credit Card Fraud Anti Money Laundering Card disputes BPO VROL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mandatory experience:

> 1 year of Disputes and chargeback experience.
Prior experience in handling
card disputes
, including both
fraud and non-fraud
,
is required
.
Familiarity with handling disputes using
Visa's VROL (Visa Resolve Online)
platform is strongly preferred.
Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently.

Language proficiency:

Written English and second language proficiency level: B2 or higher
Language Proficiency Check: The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier.
Additionally, all new hires must pass a mandatory language test. If a new joiner does not meet the required score on this test, their employment will be terminated instead of being moved to production.

Skills and requirements:

Communication skills(communication with customers)
Critical and analytical thinking
Attention to detail
Ability to multitask, critically analyze and interpret a situation & make difficult decision under the pressure of time
Computer literacy and abilityto conduct research on the Internet

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