Credit Card Disputes || Teleperformance Teleperformance (TP)

1.0 - 6.0 years

3 - 5 Lacs

Mumbai

Work from Office

Mandatory experience: > 1 year of Disputes and chargeback experience. Prior experience in handling card disputes , including both fraud and non-fraud , is required . Familiarity with handling disputes using Visa's VROL (Visa Resolve Online) platform is strongly preferred. Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently. Language proficiency: Written English and second language proficiency level: B2 or higher Language Proficiency Check: The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier. Additionally, all new hires must pass a mandatory language test. If a new joiner does not meet the required score on this test, their employment will be terminated instead of being moved to production. Skills and requirements: Communication skills(communication with customers) Critical and analytical thinking Attention to detail Ability to multitask, critically analyze and interpret a situation & make difficult decision under the pressure of time Computer literacy and abilityto conduct research on the Internet

Posted 1 month ago

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