1257 Annuities Jobs - Page 28

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 17-Jun-2025 Job ID 9800 Description And Requirements Experience in SQL Scripting Data Analysis and visualization using PowerBI Ability to communicate effectively Understand and analyze Business requirements accurately and provide optimum solution to meet functional and performance requirement About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Location(s) Posting Location: Noida, India City/Cities Noida Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 26-Apr-2024 Job ID 3202 Description And Requirements Position Summary The position is responsible for providing support to the Multinational Sales Team and Multinational Clients through the reporting and analysis of Financial and Non-Financial Information and providing general administration of pooling and/or captive clients. Job Responsibilities Generate, prepare, and analyze annual, quarterly, weekly, and ad hoc reports. Collect information necessary from global offices needed for multinational client reports. Responsible for report creation and execution of processes ensuring deadlines and expectations are met in line with client agreements, internal processes and network commitments including management of own portfolio of clients. Keep track and maintain reinsurance documentation related to pooling and/or captive clients up to date. Prepare basic to moderate financial bordereau for different types of pooling or captive arrangements. Liaises with local members to gather information for pool/captive programs. Work with local offices/partner companies to track, measure and enforce the reporting of financial information on a timely basis. Complete quarterly settlement with members and Captive clients. Actively support the projects related to the simplification and standardization of reporting and analysis process to improve the timeliness and quality of reports. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 16-Jun-2025 Job ID 9782 Description And Requirements Insurance Associate Position Title: Associate Reports to (Responsibility Level): Assistant Manager Supervises: NA Location: Jaipur Global Grade GG 8 Complexity PID/s Load Mapping: Position Summary Working within the Employee Benefits team in the Operations function, the role is responsible for managing broker and customer relationships, supporting the onboarding, and administering of a portfolio of Group Life Assurance and Group Income Protection. The role consists of completing administration tasks to the highest level of technical capability following a customer, broker, or internal request. This means handling all levels of technical enquiries including but not limited to, scheme details updates, accounting reconciliations and invoice creation and general queries pertaining to the cover of their scheme. These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, identifying, and supporting vulnerable customers, managing dissatisfactions/complaints, and working well as part of the wider team. Job Responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email. Able to answer all levels of complex and technical queries, update policies, make necessary amendments and manage payment schedules. Demonstrates depth of understanding of data protection requirements and always complies and upholds checks and responsibilities. Handle all interactions with professionalism, integrity and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills, including complex scenarios. And demonstrates a mindset to find a way through and to turn difficult scenarios into customer advocate moments. Follow processes to address customer and broker requests – e.g., direct debit queries/changes, personal detail amendments, policy changes, etc. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience (In Years) Candidates should have strong background in customer service and/or administration role with 1-2 years’ experience. A good understanding of what’s important in the Financial Services sector, gained from working within the industry Technical Skills Excellent written and verbal communication skills. (Verbal communication limited with UK Ops Team) . Excellent customer service skills Excellent inter-personal skills, with the ability to liaise with people at all levels. Confident and professional telephone manner (Verbal communication limited with UK Ops Team) . Accurate and able to demonstrate a high level of organization skills. Self-motivated, enthusiastic with a ‘can do attitude’. Good team player with the ability to also work on own initiative. Proficient in Microsoft Office applications (Excel, Outlook, Word, PowerPoint) Exceptional attention to detail GR1 qualification (preferred) Good team player with the ability to work on own initiative. A good understanding of compliance, legal and FCA regulations (full MetLife Corporate training will be provided). Demonstrates core company values and upholds them with utmost integrity. Other Critical Requirements Like Voice/ Non-Voice For Insurance Ops Non-Voice Rule & non-rule-based decision making, domain knowledge, extensive customer communication (Email only) About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 16-Jun-2025 Job ID 9781 Description And Requirements Insurance Associate Position Title: Associate Reports to (Responsibility Level): Assistant Manager Supervises: NA Location: Jaipur Global Grade GG 8 Complexity PID/s Load Mapping: Position Summary Working within the Employee Benefits team in the Operations function, the role is responsible for managing broker and customer relationships, supporting the onboarding, and administering of a portfolio of Group Life Assurance and Group Income Protection. The role consists of completing administration tasks to the highest level of technical capability following a customer, broker, or internal request. This means handling all levels of technical enquiries including but not limited to, scheme details updates, accounting reconciliations and invoice creation and general queries pertaining to the cover of their scheme. These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, identifying, and supporting vulnerable customers, managing dissatisfactions/complaints, and working well as part of the wider team. Job Responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email. Able to answer all levels of complex and technical queries, update policies, make necessary amendments and manage payment schedules. Demonstrates depth of understanding of data protection requirements and always complies and upholds checks and responsibilities. Handle all interactions with professionalism, integrity and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills, including complex scenarios. And demonstrates a mindset to find a way through and to turn difficult scenarios into customer advocate moments. Follow processes to address customer and broker requests – e.g., direct debit queries/changes, personal detail amendments, policy changes, etc. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. Experience (In Years) Candidates should have strong background in customer service and/or administration role with 1-2 years’ experience. A good understanding of what’s important in the Financial Services sector, gained from working within the industry Technical Skills Excellent written and verbal communication skills. (Verbal communication limited with UK Ops Team) . Excellent customer service skills Excellent inter-personal skills, with the ability to liaise with people at all levels. Confident and professional telephone manner (Verbal communication limited with UK Ops Team) . Accurate and able to demonstrate a high level of organization skills. Self-motivated, enthusiastic with a ‘can do attitude’. Good team player with the ability to also work on own initiative. Proficient in Microsoft Office applications (Excel, Outlook, Word, PowerPoint) Exceptional attention to detail GR1 qualification (preferred) Good team player with the ability to work on own initiative. A good understanding of compliance, legal and FCA regulations (full MetLife Corporate training will be provided). Demonstrates core company values and upholds them with utmost integrity. Other Critical Requirements Like Voice/ Non-Voice For Insurance Ops Non-Voice Rule & non-rule-based decision making, domain knowledge, extensive customer communication (Email only) About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 30-Apr-2025 Job ID 8327 Description And Requirements Picking the New Business requests those have been declined / referred by the Online portal due to failing the risk factor. Work includes checking additional flags and related additional information to arrive on a decision to approve the request. enabling brokers to get quotations and providing administration support to assist. This is a great position for someone who has a keen eye for detail and would like to develop into a senior initial underwriter or pricing underwriter Job Responsibilities Checking the reason for portal deferred case and identifying the next steps Proactively managing the work volumes of these to stay within service level agreements. Interpret information from customer requests and apply them to our standard procedures. Providing administrative support to Underwriters Liaising with other internal departments within Sales & Operations as and when required. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (any stream) or diploma with a minimum of 15 years of education. Preferred. Any financial services qualifications or equivalent, such as GR1 or other CII qualifications. Experience (In Years) Minimum 3-4 years’ experience of working in an Underwriting function) Demonstrate a strong customer focus, with passion for ensuring the customer receives the right support and solutions Technical Skills Excellent written and verbal communication skills (verbal communication limited with UK Ops Team) Ability to work efficiently with good attention to detail. Accurate and able to demonstrate a high level of organization. Ability to multi-task and priorities workload. Self-motivated, enthusiastic with a ‘can do attitude’. An excellent eye for detail with high accuracy levels Strong educational grade for English and Mathematics Other Critical Requirements Like Voice/ Non-Voice For Insurance Ops Non-Voice Written communication skills (Email only) Proficient in Microsoft Excel About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 19-May-2025 Job ID 8620 Description And Requirements Position Summary Support the MIM Finance organization in the area of billing, finance, accounting and reporting activities for MetLife’s Investment Management business. Specific areas of responsibility include - Financial reporting, Financial close, Treasury / Cash Management and Expense reporting. Financial Reporting: Provide analysis to support for Revenue by account and by client and US GAAP/ IFRS Monthly / Quarterly Financial Close Review daily bank statement Review wires to move funds between MIM accounts Download the monthly bank statements identified accounts. Identify the monthly bank fees and interest debits and credits and prepare monthly journal entries for Finance review. During monthly/quarterly close, download actual general ledger balances using HFM, format and send to Whippany to review. Distribution of Expense Projection Reports to Regions Create Individual file for ASIA/EMEA/LATAM/Mr B and Alico Send emails based on distribution list (updated monthly if necessary) to regions. Verify that all AUM is present in Revport prior to running accruals Run monthly accrual for Privates, Private ABS, Resi WL, non-LCP High Yield and Index Upload the RE Equity & LP Funds monthly accrual template; run the monthly accrual. Run the “Accrual compare report” to do a comparison of the current month’s accrual to the prior month. Download the monthly transaction report out of Revport. Monitor bank statement for cash payments; apply payments against invoices in Revport Prepare month-end open invoices by client report Perform FX trades for non-USD wires in FXCM Perform monthly bank reconciliations for MIML GBP, MIML Euro and MIML USD accounts Reconcile month end cash balances in Cadency using bank recs as support Liaise with CashRecUnit to resolve open items Monitor bank statement and identify cash receipts; facilitate processing in PeopleSoft Create dynamic reports from monthly GA detail of expense, AUM, basis points (bps) Reports by segment, expense type and asset sector with comparisons to actuals, projection and plan Create invoice for billing to counties Create journal entries and to PeopleSoft Expense team approve journal entries Summary for billing by revenue and AUM by legal entity rollup, by region, profit Knowledge, Skills And Abilities Education Chartered Accountant Graduate in Accounting / Commerce / Business Administration Experience Professional from the Operations with at least 6+ years working experience. Four years and above experience in financial services accounting/reporting preferred. Understanding of accounting and Insurance Industry products is a mandate. Knowledge and skills (general and technical) Exposure to Various Reconciliations type Basic Understanding of Insurance Products Intercompany Settlements/ Reconciliation GAAP and IFRS Basic & Advance MS Excel (Vlookup, Pivot Table, Sumifs, basic VBA coding etc.) Monthly Accruals Booking and Clearing Skills - Customer Service Skills - Problem Solving/Analytical Ability Judgement & Decision Making Skills - Handle Multiple Tasks/Time Management Strong communication & analytical skills required. Skills - Spoken English Experience in Investments accounting experience a plus. IT Background (MS Office) Performance Management Skills Other Requirements (licenses, Certifications, Specialized Training – If Required) Candidate should be well versed with accounting packages. Knowledge of People Soft, Hyperion, Revport and Elecktra etc. will be an advantage. Knowledge of Lean Principles and its application in the process is preferred. Working Relationships Internal Contacts (And Purpose Of Relationship) Associate accountants for monitoring performance, escalation handling, clarifying concerns, and providing feedback and support Unit Manager/ Manager and AVP/VP for the purpose of settling issues left unresolved by self and monthly evaluation of performance Other AM/ TLs for seeking cooperation and best practice sharing Subject Matter Expert for work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Coordination with other teams within GOSC External Contacts (And purpose of relationship) – If Applicable SME / Trainers at the client end for training. Liaise with stateside team for production related requirements. Reporting and performance review connect with Stakeholders Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 12-May-2025 Job ID 8500 Description And Requirements This individual will be aligned with Retail Annuities Ops. The candidate will be responsible for operational deliverables, overseeing day-to-day activities to ensure efficiency. An individual will be His leadership involves motivating staff, optimizing workflows, and maintaining a focus on achieving operational objectives .This is a great position for someone who has a keen eye for to develop people manager role. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 30-May-2025 Job ID 8480 Description And Requirements Prepare Lead Admin Report, Control Tower Report & Status Code Rejection report as per the business timelines Review the reports thoroughly and determine the required actions basis of the decision-making and defined process. Do a thorough research of the records in the reports and move to the next steps to either process or pend the transactions depending on the scenarios. Exercise judgment and product understanding to determine the appropriate handling of complex issues. Work with stateside teams/ stakeholders to calibrate, coordinate, and consolidate the reports. Adhere to the timelines strictly to meet the deadlines every time. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 16-Jun-2025 Job ID 9768 Description And Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 16-May-2025 Job ID 8738 Description And Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

City/Cities Jaipur Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 05-May-2025 Job ID 8520 Description And Requirements Ensure accurate and timely delivery of payroll and benefits to MGOSC, MSEPL, and MGI employees in accordance with established policies, procedures, and statutory requirements. Responsible for administering payroll and benefits, supporting payroll and benefits audits, and building, reviewing, and managing policies, workflows, RACI and procedures. Serve as back-up resource for Payroll Maker/Checker/ Benefits administrator. Job Responsibilities Payroll Maker: Oversee and manage end-to-end payroll processing, ensuring accuracy and timeliness. Review payroll data, attendance, and reports for errors before processing. Ensure compliance with local tax laws, labor regulations, and company policies. Coordinate with finance and HR departments to resolve payroll discrepancies. Process salary adjustments, bonuses, and deductions. Maintain payroll records and ensure confidentiality. Prepare and distribute the payroll calendar to stakeholders. Communicate with stakeholders to request payroll inputs, if any. Collate all payroll inputs. Execute payroll processing on HCM cloud or other applicable systems. Update payroll inputs on the payroll vendor’s system. Prepare and validate payroll, F&F, reimbursement registers, tax registers, reports, and payment files. Prepare and upload bank files. Prepare accrual files. Generate monthly, quarterly, and annual reports for the finance department and other relevant departments. Ensure at any given time employee base salary break-up in HCM and Payroll Processing Vendor’s database are in sync. Support payroll-related audits. Develop, amend, improve, and maintain policies, procedures, workflows, and RACI in compliance with internal agreements and local laws. Prepare and communicate salary break-up calculators. Address employee and stakeholder inquiries related to payroll. Develop and ensure periodic release of employee communications. Serve as a back-up to the payroll checker. Payroll Checker Validate and ensure 100% accuracy and timeliness of the work completed by the payroll maker. Address employee and stakeholder queries. Support To Benefits Administrator Manage employee benefits programs, including health insurance, retirement plans, and leave policies. Coordinate benefits enrollment, changes, and terminations with employees and vendors. Ensure compliance with benefits-related legal requirements. Provide employees with guidance and support regarding payroll and benefits inquiries. Ensure that all employee and stakeholder queries/reports related to employee benefits administered by the C&B team are responded to promptly and accurately. Assist the Benefits Admin team with the preparation, amendment, improvement, upkeep, and maintenance of policies, procedures, workflows, and RACI in line with internal agreements and local laws. Leadership & Compliance Supervise and support payroll and benefits team members, ensuring efficient workflow. Conduct training sessions for employees on payroll procedures and benefits policies. Ensure payroll and benefits practices comply with labor laws and company policies. Assist in audits related to payroll, tax filings, and benefits administration. Stay updated with industry trends and regulatory changes. Budget Management Prepare validate and adhere to budget at all times Ensure adequate budgets for all vendors, payroll and benefit operations. Vendor Management Ensure payroll and insurance/other vendor operates as per periodic requirements and as per established agreements Have periodic reviews with vendor to ensure seamless operations and project execution. Cordinate with Procurement, Finance and others to ensure adequate budget and balance in POs. Help in identifying, laying out requirements and operating principles for new vendor. Always maintain effective communication between vendor and MetLife. Ensure on time and accurate processing of vendor invoices. Education, Technical Skills & Other Critical Requirement Education Bachelor’s degree (Any Stream) or diploma with a minimum of 3 years of education. Experience (In Years) 6-8 Years of relevant experience. Technical Skills Advance knowledge of MS suites special MS excel and Power Point Presentation Good at analyzing situations and reports. Other Critical Skills Excellent at oral and written communication. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 14-May-2025 Job ID 8731 Description And Requirements The Voice Coach will be responsible for improving Call handling skills of Claims representatives. He/she will conduct refreshers, monitor calls, provide one-on-one coaching and focus towards enhancing the clarity, tone and effectiveness of phone interactions to ensure a high level of customer service and satisfaction. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

DOCUMAKER SPECIALIST Location : Chennai/Bangalore/Hyderabad/Pune/Noida Years of experience needed: 5 – 10 years ( Minimum 2 years into Documaker) Job Summary – A senior level developer for printing tool to work on a critical project for one of our biggest clients in Insurance domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Technical Skills: · Hand on experience in enterprise content management on documaker, Docucorp, Actuate, Transall or any other Printing Tool for around 10+ years · CCM tools like Quadient Inspire, OpenText Extreme . · Strong Experience in Oracle PL/SQL · Having good experience on pearl script. · Preferred to have experience in Annuities domain · Troubleshoot and resolve complex technical issues related · Guide the Team and lead the team from the front · Proactive steps for issue avoidance · Front end with the customer Behavioral Skills : · Resolve technical issues of projects and Explore alternate designs · Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. · Effectively collaborates and communicates with the stakeholders and ensure client satisfaction · Train and coach members of project groups to ensure effective knowledge management activity. Certifications Needed: · BE/B.Tech. About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. ‎ Equal Opportunity Employer: Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click . Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request. Skills PRIMARY COMPETENCY : Enterprise Content Management PRIMARY SKILL : Documaker SECONDARY COMPETENCY : Oracle S ECONDARY SKILL : PL/SQL Developer

Job Description Description and Requirements We are seeking an experienced Learning professional to spearhead our technology centers’ learning and development initiatives in Pune. This individual will be responsible for designing, implementing, and managing comprehensive learning programs that enhance both technical capabilities and leadership skills in Pune in alignment with the learning activities across Noida, Hyd and Pune Key Responsibilities Developing and executing a strategic learning roadmap aligned with organizational goals, encompassing technical skills, leadership development, and emerging technologies. Conducting thorough needs assessments across departments to identify skill gaps and learning opportunities, utilizing data analytics and stakeholder feedback to inform decision-making. Designing and implementing blended learning solutions including workshops, eLearning modules, mentoring programs, and hands on technical training sessions. Partnering with technical teams and business leaders to create customized learning paths that address specific role requirements and career progression needs. Evaluating and integrating cutting edge learning technologies and methodologies to enhance program effectiveness and learner engagement. Monitoring industry trends, emerging technologies, and best practices in learning and development to ensure programs remain current and relevant. Measuring and reporting on learning outcomes, program effectiveness, and ROI using both quantitative and qualitative metrics. Building and maintaining relationships with external training partners, technology vendors, and industry experts to enhance learning offerings. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 10+ years of experience in learning and development roles, with at least 5 years specifically in a technology focused environment. Proven track record of designing and implementing successful technical and leadership development programs. Experience with learning management systems (LMS) and digital learning platforms. Excellent presentation and facilitation skills, with the ability to engage diverse audiences effectively. Strong project management skills and experience managing multiple learning initiatives simultaneously. Skills and Competencies: Deep understanding of technology industry trends, emerging technologies, and their impact on skill requirements. Excellent analytical and problem-solving abilities, with strong data driven decision making skills. Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels. Strong leadership capabilities with experience in mentoring and developing teams. Proficiency in instructional design and curriculum development. Ability to create engaging learning content using various multimedia tools and platforms. Experience with learning analytics and performance measurement methodologies. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Position Summary Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. The Field and Client Business Development Group, within Investment Solutions, supports the Firm's Financial Advisors by managing the field sales support of non-banking products and the business development functions for our branch network. The Product Sales Enablement Team is responsible for supporting product sales team to influence sales and increase product adoption, when appropriate. The team works in close partnership with sales, the business, and many other stakeholders across the firm. Field & Client Business Development Group is seeking a motivated, dependable, and highly organized Business Management associate to support a variety of administrative, organizational, expense management and logistical tasks. The Associate must have an excellent customer service orientation and the ability to manage a fast-paced work environment and juggle multiple tasks. Key Responsibilities Include > Collaborate with the sales team to support Financial Advisors across various investment solutions inclusive of Advisory solutions, Alternatives Investments, Annuities, and Insurance > Partner with sales and business to identify and distribute tactical and strategic client level opportunity lists, influencing client outcomes and product adoption > Support requests for specialized reporting, with the goal of delivering requested prospect and client support elements > Implement initial stages of book reviews, inclusive of evaluating existing investments > Maintain internal webpages that are relevant to the sales process, providing timely market driven updates to financial advisors > Proficiency in tools and topics needed to conduct daily business in Consulting Group, Alternatives Investments & Insured Solutions > Identify opportunities to achieve additional scale and drive efficiency related to the sales team mandate > Leverage CRM system, as applicable, to track process execution > Train and upskill incoming team members Knowledge and Skills Required: > Must hold a bachelor's degree, 3-5 years of financial services experience or related industry preferred > Possess exemplary communication and time-management skills > Stay organized, focused, and highly disciplined. Be able to keep track of simultaneous competing needs of product sales teams and execute on all necessary actions in a timely manner > Seek constructive feedback and coaching from both their onsite manager and sales partners > Establish, maintain, and support strong working relationships with product sales team. > Demonstrate accountability and a strong work ethic to promote confidence and trust in their work > Be authorized to work in India without durational restrictions > Successfully complete background check and pre-employment assessments Knowledge And Skills Required > Bachelor's degree and 3-5 years of professional experience is required > Strong interpersonal, communication, analytical and organizational skills > Ability to multi-task and adjust calendars based off escalation of issues that arise > Excellent writing and proofreading abilities, with an emphasis on accuracy, spelling, punctuation, and grammar > Excellent time management and organizational skills that reflect an ability to prioritize and perform multiple tasks with attention to detail > Strong listening and communication skills suited for working collaboratively with a broad range of individuals and effectively interacting with colleagues both in the office and in remote locations, with external partners, and with clients > Proactive approach to problem-solving with strong decision-making capability > Ability to manage sensitive, complex, and confidential information > Strong knowledge of Microsoft Office (PowerPoint, Excel, Word) and administrative practices and procedures > Familiarity with Morgan Stanley and the financial/wealth management industry is a plus What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Requirements Description and Requirements Job Responsibiliti es Expense Management Annual planning cycle / Rolling Forecasts Development annual budgets and monthly rolling forecasts with variance commentary reporting Front end discussions with Service Delivery and Functions to prepare annual budgets and monthly forecast Monthly Performance Ensure all expense variances are accurately reported and in line Business / Management expectations Ensure all Financial information and drivers are tracked for Management reporting Track and report all financial & non-financial drivers Periodic variance analysis and reviews working with budget owners. Partner with central team for all consolidation and monthly variance reporting Business performance Analysis & Reporting Monthly Financial Performance reviews and reporting pack preparation and circulation for MORs Variance analysis, closure and trending analysis against previous months and budgets support for Corporate submissions Preparing reporting packs and various other adhoc decision support/ review reports and analysis. Facilitate and support any new projects About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

City/Cities Hyderabad Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 28-Feb-2025 Job ID 7157 Description And Requirements Job Description – BCP, Crisis Management Position Title Manager Function, Responsibility Level Manager Reports to SDL/ Director Assistant Manager Name NA Span of Control 0-1 Location - MetLife GOSC Business Type Business Complexity: Basic Function As a Business Continuity, Crisis Management and Disaster Recovery (BCDR) Specialist, you will play a crucial role in developing, maintaining, and implementing program for MetLife. This position will focus on building, testing, and improving our business continuity plans and disaster recovery capabilities. You’ll work with cross-functional teams to ensure that our critical functions are resilient and can withstand potential disruptions. In this role, you’ll be responsible for conducting risk assessments, leading testing exercises, and driving the continuous improvement of our BCP practices, making sure that MetLife can respond to and recover from potential disruptions quickly and effectively. This is a hands-on role where you’ll balance strategic planning with tactical execution, and collaborate with global teams to ensure a seamless response to potential crises. Reporting directly to the Service Delivery Leader/ Director of Business Continuity and Disaster Recovery, this is a high-impact role in MetLife growing BCP organization. Responsibilities Business Continuity Planning (BCP) Development: Create, document, and update business continuity plans (BCPs) for all business functions Work closely with department leaders to align BCPs with business objectives, regulatory requirements, and best practices. Work on Techn Risk Assessment and Business Impact Analysis (BIA): Conduct regular risk assessments and business impact analyses to identify potential threats and vulnerabilities to MetLife operations. Evaluate the financial, operational, and reputational impact of potential disruptions. Incident Response and Crisis Management: Serve as a key stakeholder in the development of incident response plans, ensuring that all critical functions are prepared for swift recovery. Lead/ Participate in crisis management exercises and tabletop simulations to train staff and assess our readiness. Regulatory Compliance and Audit Support: Ensure compliance with industry regulations and standards, including ISO 22301, SOC 2, DORA and GDPR Support internal and external audits by maintaining accurate documentation and reporting on BCDR initiatives. Continuous Improvement and Innovation: Stay current on trends and emerging technologies in business continuity and disaster recovery. Disaster Recovery (DR) Strategy and Execution: There may be requirement to Design, implement, and maintain disaster recovery strategies for our IT infrastructure and cloud-based services (e.g., AWS, Azure). Coordinate disaster recovery drills, testing scenarios, and post-mortem reviews to ensure effectiveness and readiness Continuously refine and enhance MetLife BCP strategy based on lessons learned from testing, real incidents, and industry developments. Competencies & Skills Minimum Qualifications: Bachelor’s degree in information technology, BCP, Risk Management, or a related field. 7+ years of experience in business continuity, disaster recovery, risk management, or a related field. Strong knowledge of business continuity standards (e.g., ISO 22301, NIST, DORA) and disaster recovery best practices. Experience with cloud platforms (AWS, Azure) and virtualization technologies. Preferred Qualifications: Professional certifications such as Certified Business Continuity Professional (CBCP), ISO 22301 Lead Auditor/Implementer, or CISSP Experience working within a SaaS or tech-driven environment. Ability to lead disaster recovery testing exercises and business continuity plan reviews. Soft Skills: Excellent communication and collaboration skills, with the ability to influence and coordinate across cross-functional teams. Strong analytical and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach to work. Work Experience 10 yrs + of work experience in BCP, Data Privacy, Operations Risk, Corporate Ethics and Compliance. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 12-Jun-2025 Job ID 9747 Description And Requirements Position Summary MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics, technology capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science Role Value Proposition Driven by passion and a zeal to succeed, we are looking for accomplished Program Manager to structure, plan and handle multiple projects with minimum supervision and will be responsible for successful completion of projects supporting MGCC and US D&A leadership with various strategic initiatives in development and successful implementation of governance and process excellence practices. This position would be responsible for complete adherence of the projects and its objectives and support all aspects of project management. This role will support development of best practices, processes and framework to achieve standardization and streamlining across various initiatives. Job Responsibilities Serve as analytics program manager on data, analytics projects and POCs working with data engineers, business analysts, data scientists, IT teams, vendors, executive leaders, and business stakeholders Drive transparency leveraging tech stack and data, own progress reporting and proactively communicate status Drive delivery of projects using Agile methodology for data and analytics programs Facilitate scrum ceremonies including Sprint planning, Daily stand ups, sprint reviews and retrospectives Responsible for defining relevant program metrics, status reports and continuous measurement of program portfolio best practices Lead, coach, support and mentor junior team members Interact with senior leadership teams across Data and analytics, IT and business teams Knowledge, Skills And Abilities Education Bachelor’s degree. Technology /IT specialization is preferred. MBA is a preferred qualification Experience 8-12+ years of progressive experience in project/program management role with proven people influencing experience including with virtual and global teams Agile project management/delivery experience is a must preferably with Data and Analytics background Proficient in MS Office suite: Excel, PowerPoint, Project. Understanding of analytical tool stack, Azure Devboards, Jira, SharePoint is a plus CSM, SAFe Agilist certifications are preferred Ability to identify risks to project success and recommend course of action to prevent risk from negatively impacting the project; Effectively recognize when to escalate issues and options to senior management for resolution Superior solutioning techniques, organizational skills and ability to manage multiple ongoing projects. Excellent collaboration and communication skills, both written and verbal Demonstrated competency with cross-group collaboration, organizational agility, and analytical planning Strong leadership & negotiation skills About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

City/Cities Hyderabad Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 28-Feb-2025 Job ID 7158 Description And Requirements Job Description – Data Privacy, Ops Risk Function, Responsibility Level Manager Span of Control 0-1 Basic Function Data Privacy and Enterprise Risk Management As an Risk Manager, you will be part of the India Risk function and would be responsible for providing oversight and risk advice from second line perspective to India Business on Data Privacy and Non-Financial Risk (NFR) matters. This role would assist in relaying the MetLife Enterprise framework to India Branch and oversee the application of and ongoing changes. Including the quality, transparency and accuracy Data Privacy, Non-financial risk information and the effectiveness of risk mitigation activities. Resource Will Also Be Accountable For Oversight, review, and challenge of day-to-day Privacy Incidences, Assessments, Non-financial risk management, reporting and governance. Oversight, review Data Privacy and challenge of risks in change management initiatives executed by or impacting MetLife Exercising the voice risk on matters impacting the Data Privacy and Non-financial risk of the branch Role-modelling MetLife Data Privacy , Ops risk culture principles and Non-financial risk operating model Support the successful delivery, active review and challenge implementation activities in line with policies and practices Establish, implement, operate, monitor, review, maintain and improve Data Privacy, Ops Risk practices Take corrective and preventive actions, based on Governance structure Privacy - Comply with legal requirements and avoid breaches of any law, statutory, regulatory or contractual obligations and any other applicable security requirements Technology Services – Data Privacy Concepts Guide for appropriate security controls for information systems and lead implementation of cost-effective and risk-based information security programs Safeguard sensitive data Good understanding of US Privacy practices, GDPR, DPDPA Have strong understanding/ experience in technology services Incidence Management practices Policy governance Experience in Privacy Assessments Enterprise Risk Management, Compliance Technology Services – Enterprise Risk Management Provide operational and compliance risk advice to the Business – being the primary contact for relevant Business Unit management on all risk matters Contribute to cost effective, seamless and robust operations through robust management and embedding of the MetLife Operational Risk Framework Support the business operations in effective management of operational risk by embedding a culture where risk is everyone’s responsibility Rollout periodic training of risk and compliance toolkits across the business area Identify and recommend solutions to current and potential Operational threats to business areas Ensure that control gaps are identified, assessed for materiality, treatments are implemented and tracked Lead effective implementation of risk and compliance initiatives Engage Senior Management and stakeholders to ensure appropriate Management oversight is achieved to create appropriate awareness around operational risk Align risk appetite and strategy with Risk Framework deployment and Enhance risk response decisions Reduce operational surprises and losses Identifying and managing multiple and cross-enterprise risks Direct and control the organization about risk management Improve the identification of opportunities and threats Improve stakeholder confidence and trust Enhance health and safety performance, as well as environmental protection Identify potential problems before they occur so that risk handling activities can be planned and invoked as needed to mitigate adverse impacts on achieving objectives Conflict of Interest, Enterprise Compliance Office Work closely with cross functional teams like IT, Operations, and other enabling partners: Partner with IT to design, reengineer & sustain data privacy practices Guide IT to plan, establish, implement, operate, monitor, review, maintain and improve Service Management System (SMS) Review the technology, management systems, Ops processes, roles, activities, vendors and suppliers used in the delivery of services Bridge the gap between control requirements, technical issues and business risks Assurance / Audit Manage audit programs including establishing the audit programme objectives, establishing the audit programme, implementing the audit programme, monitoring the audit program, reviewing and improving the audit programme Conduct systematic and independent audits for obtaining audit evidences and evaluating them objectively to determine the extent to which the audit criteria are fulfilled including Initiating the audit, Preparing audit activities, Conducting the audit activities, Preparing and distributing the audit report, Completing the audit and Conducting audit follow-up Facilitate corporate and external audits Competencies & Skills Individuals with Functional Certifications around Data Privacy and Operational Risk from reliable certifying body with proven track record Strong People Leader with proven people skills Strong communication and presentation skills; Ability to articulate and influence clients / customers is a critical requirement Should be capable of building and sustaining strong relationships with his / her own team , International Clients and Service Partners Work Experience 10 yrs + of work experience in Data Privacy, Operations Risk, Corporate Ethics and Compliance. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

City/Cities Hyderabad Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 05-Apr-2025 Job ID 7827 Description And Requirements Agile Adoption and Improvement: Coach teams on Agile principles, values, and practices, and help them to adopt and improve their Agile processes. Team Facilitation: Facilitate team meetings, workshops, and retrospectives to ensure effective communication, collaboration, and continuous improvement. Process Improvement: Identify areas for process improvement and work with teams to implement changes that increase efficiency, productivity, and quality. Coaching and Mentoring: Provide coaching and mentoring to team members, Scrum Masters, and Product Owners to help them develop their Agile skills and knowledge. Change Management: Help teams navigate organizational change and ensure that Agile principles and practices are aligned with business objectives. Metrics and Reporting: Develop and track metrics to measure team performance, progress, and areas for improvement. Community Building: Foster a community of Agile practitioners across the organization, promoting collaboration, knowledge-sharing, and best practices.Agile Adoption and Improvement: Coach teams on Agile principles, values, and practices, and help them to adopt and improve their Agile processes. Team Facilitation: Facilitate team meetings, workshops, and retrospectives to ensure effective communication, collaboration, and continuous improvement. Process Improvement: Identify areas for process improvement and work with teams to implement changes that increase efficiency, productivity, and quality. Coaching and Mentoring: Provide coaching and mentoring to team members, Scrum Masters, and Product Owners to help them develop their Agile skills and knowledge. Change Management: Help teams navigate organizational change and ensure that Agile principles and practices are aligned with business objectives. Metrics and Reporting: Develop and track metrics to measure team performance, progress, and areas for improvement. Community Building: Foster a community of Agile practitioners across the organization, promoting collaboration, knowledge-sharing, and best practices. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 30-May-2025 Job ID 9080 Description And Requirements Position Summary This position is responsible for design, implementation, and support of MetLife's enterprise data management and integration systems, the underlying infrastructure, and integrations with other enterprise systems and applications using AIX, Linux, or Microsoft Technologies. Job Responsibilities Provide technical expertise in the planning, engineering, design, implementation and support of data management and integration system infrastructures and technologies. This includes the systems operational procedures and processes Partner with the Capacity Management, Production Management, Application Development Teams and the Business to ensure customer expectations are maintained and exceeded Participate in the evaluation and recommendation of new products and technologies, maintain knowledge of emerging technologies for application to the enterprise Identify and resolve complex data management and integration system issues (Tier 3 support) utilizing product knowledge and structured troubleshooting tools and techniques Support Disaster Recovery implementation and testing as required Experience in design and developing Automation/Scripting (shell, Perl, PowerShell, Python, Java…) Good decision-making skills Take ownership for the deliverables from the entire team Strong collaboration with leadership groups Learn new technologies based on demand Coach other team members and bring them up to speed Track project status working with team members and report to leadership Participate in cross-departmental efforts Leads initiatives within the community of practice Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively Knowledge, Skills And Abilities Education Bachelor's degree in computer science, Information Systems, or related field. Experience 10+ years of total experience and at least 7+ years of experience in Informatica applications implementation and support of data management and integration system infrastructures and technologies. This includes the system's operational procedures and processes. Participate in the evaluation and recommendation of new products and technologies, maintain knowledge of emerging technologies for application to the enterprise. Good understanding in Disaster Recovery implementation and testing Design and developing Automation/Scripting (shell, Perl, PowerShell, Python, Java…) Informatica PowerCenter Informatica PWX Informatica DQ Informatica DEI Informatica B2B/DX Informatica MFT Informatica MDM Informatica ILM Informatica Cloud (IDMC/IICS) Ansible (Automation) Operating System Knowledge (Linux/Windows/AIX) Azure Dev Ops Pipeline Knowledge Python and/or Powershell Agile SAFe for Teams Enterprise Scheduling Knowledge (Maestro) Troubleshooting Communications CP4D Datastage Mainframe z/OS Knowledge Open Shift Elastic Experience in creating and working on Service Now tasks/tickets About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 28-May-2025 Job ID 9065 Description And Requirements Position Summary This position is responsible for design and implementation of application platform solutions, with an initial focus on Enterprise Content Management (ECM) platforms such as enterprise search and document generation/workflow products such as IBM FileNet / BAW, WebSphere Application Server (WAS), and technologies from OpenText. While gaining and providing expertise on these key business platforms, the Engineer will identify opportunities for automation and cloud-enablement across other technologies within the Platform Engineering portfolio and developing cross-functional expertise Job Responsibilities Provide design and technical support to application developers and operations support staff when required. This includes promoting the use of best practices, ensuring standardization across applications and troubleshooting Design and implement complex integration solutions through collaboration with engineers and application teams across the global enterprise Promote and utilize automation to design and support configuration management, orchestration, and maintenance of the integration platforms using tools such as Perl, Python, and Unix shell Collaborate with senior engineers to understand emerging technologies and their effect on unit cost and service delivery as part of the evolution of the integration technology roadmap Investigate, recommend, implement, and maintain ECM solutions across multiple technologies Investigation of released fix packs, provide well documented instructions and script automation to operations for implementation in collaboration with Senior Engineers in support of platform currency Capacity reviews of current platform Participate in cross-departmental efforts Leads initiatives within the community of practice Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively Knowledge, Skills And Abilities Education Bachelor’s Degree in Computer Science, Information Systems, or related field. Experience 7+ years of total experience and at least 4+ years of experience in design and implementation of application platform solutions on Enterprise Content Management (ECM) platforms such as enterprise search, document generation/workflow products such as IBM FileNet / BAW, WebSphere Application Server (WAS) Promote and utilize automation to design and support configuration management, orchestration, and maintenance of the integration platforms using tools such as Perl, Python, and Unix shell Apache / HIS Linux/Windows OS Communication Json/Yaml Shell scripting Integration of authentication and authorization methods Web to jvm communications SSL/TLS protocols/cipher suites and certificates/keystores FileNet/BAW install, configure, administer Liberty administration Troubleshooting Integration with database technologies Integration with middleware technologies Good To Have Ansible Python OpenShift AZDO Pipelines Other Requirements (licenses, Certifications, Specialized Training – If Required) Working Relationships Internal Contacts (and Purpose Of Relationship) MetLife internal partners External Contacts (and purpose of relationship) – If Applicable MetLife external partners About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 02-Jun-2025 Job ID 9075 Description And Requirements Position Summary Resource is responsible for assisting MetLife by Version Management and code deployment (IBM UCD) to all environments. Build Tools Staff in the support of Application Development Teams. In this position resource will be supporting MetLife applications in an operational role performing on boarding applications, troubleshooting build issues, and supporting the version management tool stack. Automate any of the manual build process using CI/CD pipeline. Job Responsibilities Design and implement deployment scripts in IBM UCD for various artifacts such as WAR, EAR, ZIP, JAR, etc. Handle mobile application deployments for Android and iOS platforms Provide Level 2 support for issues related to deployment automation and scripts in UCD Perform the installation of Azure DevOps agents on environment servers using Chef cookbooks Develop Continuous Integration (CI) and Continuous Deployment (CD) pipelines for various applications using Azure DevOps Strong knowledge of CI/CD pipeline design and implementation Perform troubleshooting problems with the CI tool stack Administration of the CI Toolset for tool access and project creation. Assist in the on-boarding of Application Development Teams into CI/CD mechanism Handle Tanium deployments Collaborate with Software Development teams to troubleshoot issues Learn new technologies based on demand. Good decision-making skills Willing to work in rotational shifts Good Communication skill with the ability to communicate clearly and effectively Knowledge, Skills And Abilities Education Bachelor's degree in computer science, Information Systems, or related field Experience 7+ years of total experience and at least 4+ years of experience in designing and implementation of deployment scripts Handle deployments for all environments and troubleshoot the issues Experience in mobile application deployments for Android and iOS platform Azure DevOps agent installation on environment servers using Chef cookbooks Knowledge on CI/CD pipeline design and implementation Application Deployment (UCD/Tanium) Application Packaging (UCD/Tanium) Troubleshooting Enterprise Scheduling Knowledge (Maestro) Run/Code Ansible Python Coding Operating System Knowledge (Linux/Windows/AIX) Azure Dev Ops Pipeline Knowledge Version control (GIT) Elastic Monitoring Communication Experience in creating change tickets and working on tasks in Service Now About MetLife Other Requirements (licenses, certifications, specialized training – if required) Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 04-Jun-2025 Job ID 9616 Description And Requirements Position Overview The Candidate will be responsible for overseeing the overall facilities operations including Soft + technical services, Physical security & Employee Transport. This role requires a candidate with a strong background in facilities management, excellent organizational skills, and the ability to manage multiple initiatives simultaneously. The successful candidate will ensure that facilities is safe, functional, and meet the needs of the organization. Key Responsibilities Operations Coordination Oversee daily operations of facility services, including security, janitorial, housekeeping, landscaping & etc. Ensure compliance with all relevant health and safety regulations, conducting regular inspections and audits. Develop and implement standard operating procedures for facility operations. Manage the allocation and utilization of space within company facilities, optimizing for efficiency and functionality. Coordinate facility-related projects, such as renovations, relocations, and expansions. Maintenance Management Develop and implement a comprehensive maintenance plan for the company Facilities. Ensure the timely repair and maintenance of all building systems, including HVAC, electrical, plumbing, structural components, CCTV, ACS, Fire & etc. Coordinate with external vendors and contractors for specialized maintenance and repair tasks. Monitor and manage the maintenance budget, ensuring cost-effective solutions. Maintain accurate records of maintenance activities, including work orders, inspection reports, and equipment warranties. Vendor and Contractor Management Establish and maintain strong working relationships with external partners. Ensure that all vendors and contractors adhere to company standards and policies. Evaluate vendor performance and address any issues or concerns promptly. Budgeting and Financial Management Prepare and manage the facilities budget, including capital expenditures and operational costs. Monitor expenditures and identify opportunities for cost savings. Provide regular financial reports and updates to senior management. Emergency Preparedness and Response Develop and implement emergency preparedness plans for all company facilities. Coordinate emergency response efforts, including evacuation procedures and communication protocols. Conduct regular emergency drills and training sessions for staff. Maintain emergency supplies and equipment, ensuring readiness for any situation. Sustainability and Environmental Initiatives Promote and implement sustainable practices within company facilities. Identify opportunities for energy efficiency and waste reduction. Implement and monitor environmental management systems. Collaborate with internal and external stakeholders to achieve sustainability goals. Required Qualifications Education and Experience Bachelor's degree with minimum of 10-15 years of experience in facilities management or a similar role. Proven track record of managing complex facilities operations and projects. Skills and Competencies Strong knowledge of building systems, maintenance practices, and safety regulations. Excellent organizational and project management skills. Ability to manage multiple tasks and priorities effectively. Strong interpersonal and communication skills, with the ability to work collaboratively with diverse teams. Proficiency in computer software programs, including Microsoft Office and facilities management software. Personal Attributes Detail-oriented and proactive in identifying and addressing issues. Ability to work under pressure and meet deadlines. Strong problem-solving skills and the ability to make sound decisions. Commitment to continuous improvement and professional development. High level of integrity and professionalism. Working Conditions This position may require occasional weekend work to address emergency situations or complete critical tasks. The Facilities Candidate must be available to respond to facility-related emergencies on a 24/7 basis. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 11-Jun-2025 Job ID 9617 Description And Requirements The primary role of the candidate will be to oversee and manage all transport operations within the organization, develop and implement comprehensive transport strategy, policies, protocols, and procedures, conduct regular risk assessments and compliance audits, promote a culture of secure & safe operations. Job Responsibilities Operations Coordination Oversee daily operations of transport services. Ensure all the necessary compliance with all relevant health and safety regulations, conducting regular inspections and audits. Maintain daily and monthly operations seamless and provide excellent support to the internal customer. Responsible for ensuring team member performance in the shifts in every area they work Maintain the OTA, OTD and cab occupancy according to the KPI indicator Outsource manpower management Conduct adequate training and briefing to maintain the government / organizational guidelines and ensure to keep the accident as low as possible Well versed with the transport applications Develop and implement transportation policies and procedures Monitor transportation expenses, identifying areas for cost optimization Collaborate with internal stakeholders to meet operational requirements Analyze transportation data to improve services and optimize routes. Ensure that maintain all the required data / records related to transport Implementing of ISO 9001:2015, ISO 14001:2004 and OSHAS 18001:2007 certifications within dept including sustainability drives. Transport Survey, Risk Assessment, Investigations and Emergency Management Vendor and Contractor Management Establish and maintain strong working relationships with external partners Ensure that all vendors and contractors adhere to company standards and policies Evaluate vendor performance and address any issues or concerns promptly Budgeting and Financial Management Prepare and manage the budget Timely accrual and vendor payment Monitor expenditures and identify opportunities for cost savings Provide regular financial reports and updates to senior management. Education, Technical Skills & Other Critical Requirement Education Bachelor's degree with a minimum of 5-8 years of experience in transport management Experience (In Years) 5-8 years Technical Skills Skills and Competencies- Fleet & vendor management Cost optimization Regulatory compliance & Data analysis Ability to manage multiple tasks and priorities effectively. Strong interpersonal and communication skills, with the ability to work collaboratively with diverse teams. Risk Assessment, Investigations, Emergency Management & BCP Personal Attributes- Detail-oriented and proactive in identifying and addressing issues. Ability to work under pressure and meet deadlines. Strong problem-solving skills and the ability to make sound decisions. Commitment to continuous improvement and professional development. High level of integrity and professionalism. Working Conditions This position may require occasional weekend work to address emergency situations or complete critical tasks. The Facilities Candidate must be available to respond to facility-related emergencies on a 24/7 basis. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!