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Mro Corp
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Analyst - System Engineering

Analyst - System Engineering

Mro Corp

1 - 3 years

3 - 5 Lacs

Pune

Posted:4 months ago| Platform:

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Skills Required

Application support operational support Windows OS Linux Diagnostics Active directory Customer service Troubleshooting microsoft Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Analyst assists in all aspects of computer support for MRO employees, with a focus on troubleshooting and resolving issues both locally and remotely via the phone and remote sessions. Also hands on expertise in Windows/Linux Server Administration.

TASKS AND RESPONSIBILITIES:

1. General

Serving as the first point of contact for customers seeking technical assistance over the phone or email Utilize the JIRA Service Desk Portal to document cases
Monitor ticket activity to ensure tickets are being worked and resolved in a timely fashion with accurate and detailed information

2. PC/User Administration

Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers Assign users and computers to proper groups in Active Directory Create multiple accounts for user community

3. Operational Support

Work with Desktop Support and Application Support for support related items
Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately Document processes and procedures

4.Performs other duties as assigned

SKILLS|EXPERIENCE:

1-3 years in a Help Desk, desktop support, or application support role
Excels in customer service and is detail oriented with excellent verbal, written, interpersonal, and presentation skills
Effective problem-solving skills
Knowledge of Windows OS, Active Directory, Exchange email administration, Salesforce, SharePoint and Office 365 suite
Familiarity with Google Suite
Working understanding of TCP/IP networking and network devices
Ability to thrive on a small team in a fast-paced environment
Associates degree and/or equivalent work experience along with a high school diploma (or equivalent) is required
Certifications a plus (A+, MCP, etc.)

Technical/Domain Skills:

Microsoft Intune Administration, Windows Administration, Laptop administrations, Office 365, MS Entra, Office 365 Admin Center, Active Directory, Genesis Soft-Phone,

Education (Required):

BE B. Tech, MCA Preferred

Full Time Technical Diploma

Work Experience (Required):

1 to 3 years

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Analyst - System Engineering