Analyst – Payments

Job Title: Analyst – Payments

Work Hours: 9 hours a day inclusive of one hour break time

Job Description:

❖ Providing support on Chats & Cases on Salesforce, related to payment queries.

❖ Handling queries from clients and providers on Outlook, Teams & Skype chats and provide a

prompt response/solution.

❖ Generating payments related reports to the higher management & clients.

❖ Processing high volumes of payments to the customers without any errors or business loss.

❖ Monitoring the balances of our accounts with the Payments Service Providers (PSP) to avoid any

possible delays of payments due to insufficient funds.

❖ Working on other tasks related to payments operations, assigned by the supervisor/team lead.

❖ Maintain up-to-date knowledge on all the updates and payments process.

❖ Day-to-day research and reconciliations of payments activities.

❖ Distinguish between high and low priority situations and notify the team leader/manager if

required.

Job Requirements:

❖ Graduates with 0 to 2 years of experience

❖ Excellent Subject knowledge with prior experience of MS Office

❖ Excellent Communication skills

❖ Flexible with shifts and offs

❖ Willingness and Ability to work in a dynamic environment

❖ Quick learner and Team player

❖ Dedicated and Hard working

Job Types: Full-time, Permanent

Pay: ₹301,296.96 - ₹1,090,862.45 per year

Schedule:

• Day shift

Application Question(s):

• Strong English Communication skills

Experience:

• Chat process: 1 year (Required)

Work Location: In person