Hybrid
Full Time
Sakon is the premier multi-shore telecommunications analytics company, the first to combine telecom lifecycle management with consultative savings services in a single platform
For more information, please visit our website www.sakon.com
The Wireless team is responsible for analyzing US telecommunication costs using TEM
software applications and working closely with SAKON customers based in the United States. Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAs compliance, inventory management. The Analyst will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The Analyst will have overall accountability for the transition of new end user customers to SAKON service delivery.
5) Perform audit or analysis relating to cost control and all related activities
6) Procure project related information from Client, Vendor or concerned project interfaces 7) Preparation & Presentation of Standard reports as required & requested
8) Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach
9) Co-ordinate with different teams to procure information or status of tasks related to the project assigned
10) Perform Quality Checks to ensure accuracy of work completed & reported
12) Documentation of new processes or custom requests from Clients 13) Excellent organization, planning and project management skills 14) Experience in handling US clientele, onsite client experience preferred
Sakon
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