Analyst, MIS

Responsibilities

Responsibility Area (E.g. Growth/Talent Pipeline, Staffing Model, Compensation Model Performance Management Tracking, etc.)

Implement OPEX Standards

• Ability to create and implement standard operating procedures in line with the OPEX standards
• Orient self with thorough understanding of OPEX standards
• Review the current procedures and standardize as per the OPEX requirements
• Oversee the progress to ensure the processes are on track
• Perform audits on various operational metrics, report the audit findings and provide necessary support on the knowledge front

MIS Reporting

• Should have a strong foundation knowledge of excel
• Ability to create and track reports around Average Handling Time, Efficiency and Utilization
• Ability to create reports around payroll, budgeting and incentive coverage
• Perform data analysis for generating reports on periodic basis
• Excellent time management skills with a proven ability to meet deadlines.
• Strong logical and analytical skillsets
  

Stakeholder Management

• Ability to connect with different teams within SDU to implement the OPEX standardized procedures
• Should have knowledge around pricing strategies and analysis
• Ensuring project delivery on time and tracking project deliverables closely

Training & Assessment

• Facilitate training sessions on OPEX standards to new hires / newly promoted staff (TL & above)
• Perform necessary assessments to gauge understanding of the concepts learnt during the training
• Support projects pertaining to conversion of training modules from offline to online mode
• Design and implement training programs basis specific need identified for SDU

Competencies, Skills and Behaviors

• Proven work experience in Operations and MIS Reporting
• Analytical and goal oriented
• Demonstrable experience with business analytic tools
• Excellent stakeholder management skills
• Thorough knowledge of Excel functions, Sorting of statistics along with other MS office applications
• Has thorough understanding of operational metrics involved in Insurance processing
• Has performed performance / data audits for team/s
• Understand data / reporting related challenges and provide appropriate solutions
• Work cohesively with the team and support as appropriate to achieve common goal
• Provide training on identified topics and conduct necessary assessments