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Analyst

Lowes Services India Private limited

2 - 7 years

4 - 8 Lacs

bengaluru

Posted:1 hour ago| Platform:

Apply

Skills Required

supply chain data analysis ticketing customer support account management troubleshooting operations information technology monitoring business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowe s data quality guidelines
Own and execute semi-complex process/tasks assigned ensuring expected timelines are met to complete successful onboarding of seller and items without escalations owning individual operational KPIs.
Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace
Maintain and organize seller-related documents, follow-up as necessary.
In partnership with Trust & Safety and Seller Operations teams, ensure seller standards are defined and upheld
Support managers/leadership in maintaing SOP documents, review and refine processes for optimal efficiency.
Implement technical rules and other processes within the seller management tools to automate aspects of the function
Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement
Keeps leadership informed of progress, escalates for support as necessary.

Years of Experience:

Min 2+ Years relevant experience in online/retail merchandising, digital business, operations.

Education Qualification & Certifications (optional)

Required Minimum Qualifications :

Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field.

Skill Set Required:

Primary Skills (must have) :

Experience with digital or marketplace or category merchandising
Highly Detail-oriented with strong operational mindset
Proven Expertise in third-party assortment management, data quality methodology/guidelines
Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
Experience in Customer facing/telecall/Customer Support roles
Experience working with Excel and other data/reporting tools
Excellent problem-solving and time management skills.

Secondary Skills (desired):

Retail corporate experience
Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
Experience with ticketing/volume management tools
Experience managing a business portfolio in a large retail environment
Account management, client serving or consulting experience
Experience with data analysis and providing insights about the data
Experience / familiarity with Adobe Analytics, Power BI, Tableau, Superset, or other analytics platforms.

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