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DXC Technology
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Analyst II Software Engineer

Analyst II Software Engineer

DXC Technology

2 - 3 years

4 - 5 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

basic interpersonal skills diagnostics customer satisfaction social media ticketing tools help desk executive analyst ii troubleshooting recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Helpdesk Executive is responsible for providing first-level support to users by diagnosing, troubleshooting, and resolving technical issues related to systems, applications, The role

involves managing support tickets, ensuring SLA compliance, and maintaining high levels of customer satisfaction.

Key Responsibilities:

- Respond to user queries via phone call, email, or ticketing system.

- Log and track the ticket using ticketing tools.

- Provide technical assistance for system diagnostics and basic troubleshooting.

- Ensure timely resolution of issues in line with defined SLAs.

- Escalate unresolved issues to appropriate teams with proper documentation.

- Maintain knowledge of the GOK eProcurement Platform and assist users with platform-related queries.

- Collaborate with team members to ensure smooth operations and knowledge sharing.

Required Skills

Strong communication and interpersonal skills.
Basic understanding of system diagnostics and troubleshooting
Ability to work independently and in a team environment.

Education
BCA / Diploma /B. com/BBA

Language: Kannada and English

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Analyst II Software Engineer