Analyst II - L2 Support

Role Overview: As an Analyst II L2 Support at Accelya, you will play a crucial role in ensuring the stability, availability, and performance of the production environment. Your responsibilities will include monitoring, maintaining, and troubleshooting systems and applications to minimize downtime and optimize efficiency. Key Responsibilities: - Regularly monitor the production environment to ensure system health and availability - Promptly identify and resolve issues such as system errors, performance bottlenecks, or downtime - Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications - Respond promptly to incidents reported by users or detected through monitoring systems - Conduct thorough troubleshooting and root cause analysis to implement corrective actions and workarounds - Provide technical assistance to end-users and internal teams, addressing inquiries and resolving technical issues - Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions - Proactively identify opportunities to improve the production environment by optimizing performance, enhancing reliability, or automating repetitive tasks Qualifications Required: - Proficiency in XML-based system interfaces - Familiarity with Zendesk and issue management systems like JIRA - Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles - Knowledge of scripting languages such as Groovy, Python, and VBA Additional Details: At Accelya, you will experience an open culture and challenging opportunities that cater to your intellectual needs. You will have flexible working hours and a smart working environment with hybrid remote/office options, promoting work-life balance. The company offers an excellent, dynamic, and multicultural work environment. Please note that this role will involve rotational shifts. Join Accelya to contribute to shaping the future of the air transport industry, where your ambitions can turn into reality, whether you are an industry veteran or transitioning from other sectors.,