Analyst, Employee Data Operations

As an Analyst within our Employee Data Operations team at JPMorgan Chase, you will play a crucial role in updating and maintaining employee personal, position, and job-related information in our systems of record (HCM & PeopleSoft) across global regions. Your responsibilities will include supporting employment verification, reference checks, and collaborating with HR colleagues in a fast-paced, global environment. Your analytical, operational, and communication skills will be essential in ensuring high-quality data outcomes and driving process improvements. **Key Responsibilities:** - Accurately update and maintain employee data in HCM & PeopleSoft across global regions (APAC, EMEA, LATAM, North America). - Support employment verification, reference checks, and HR colleagues in a fast-paced, global environment. - Manage secure records imaging, storage, retrieval, and centralized documentation. - Analyze and resolve high-priority employee data transactions, requests, worklist failures, and escalations. - Gather facts, analyze data, report on key metrics, and perform data accuracy and quality checks. - Identify and address data issues, maintain a wish list of improvements, and partner on solutions. - Drive process improvements to enhance quality, efficiency, effectiveness, and reduce redundancy. - Ensure equitable and timely allocation of work requests within the team and support team queries. - Conduct audit checks, document findings, monitor compliance, and update SOP documentation as needed. - Manage key activities such as uploads, error verification, duplicate SID resolution, and data integrity reports. - Contribute to key initiatives and projects, ensuring compliance with firm's Risk and Compliance policies, and demonstrate flexibility to work shifts across APAC, EMEA, and US hours. **Qualifications Required:** - Bachelor's degree or equivalent experience - 5+ years of experience in HR operations or shared services operations - Basic knowledge of Human Resource Management - Customer-centric mindset - Excellent data management and attention to detail - Ability to prioritize and manage workload under pressure and tight deadlines - Proficiency in MS Excel, MS Word, and email communication - System-based thinking - Strong verbal and written communication skills; effective team player - Flexibility to work in shifts across global time zones - Familiarity with risk and compliance policies In addition to the above, you may benefit from having the following preferred qualifications, capabilities, and skills: - Experience with PeopleSoft, Cloud, or other HR applications - Knowledge of Alteryx and SQL - Experience in process improvement methodologies,