Analyst, Employee Data Operations

At JPMorgan Chase, our people are our greatest asset. Join our Employee Data Operations team and help us deliver best-in-class HR data management across the globe. If you are detail-oriented, thrive in a dynamic environment, and are passionate about process excellence, we invite you to apply and grow your career with us.

Job Summary

As an Analyst within the Employee Data Operations team, you will be accountable for updating and maintaining employee personal, position, and job-related information in JPMorgan Chase's systems of record (HCM & PeopleSoft), including during mergers and acquisitions. The role supports employment verification, records management, and reference checks, while driving process improvements and ensuring compliance with firm policies and regulatory requirements. This position requires strong analytical, operational, and communication skills to support global HR operations and deliver high-quality data outcomes.

Job responsibilities

• Accurately update and maintain employee data in HCM & PeopleSoft across global regions (APAC, EMEA, LATAM, North America).
• Support employment verification, reference checks, and HR colleagues in a fast-paced, global environment.
• Manage secure records imaging, storage, retrieval, and centralized documentation.
• Analyze and resolve high-priority employee data transactions, requests, worklist failures, and escalations.
• Gather facts, analyze data, report on key metrics, and perform data accuracy and quality checks.
• Identify and address data issues, maintain a wish list of improvements, and partner on solutions.
• Drive process improvements to enhance quality, efficiency, effectiveness, and reduce redundancy.
• Ensure equitable and timely allocation of work requests within the team and support team queries.
• Conduct audit checks, document findings, monitor compliance, and update SOP documentation as needed.
• Manage key activities such as uploads, error verification, duplicate SID resolution, and data integrity reports.
• Contribute to key initiatives and projects, ensuring compliance with firm's Risk and Compliance policies, and demonstrate flexibility to work shifts across APAC, EMEA, and US hours.

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent experience
• 5+years of experience in HR operations or shared services operations
• Basic knowledge of Human Resource Management
• Customer-centric mindset
• Excellent data management and attention to detail
• Ability to prioritize and manage workload under pressure and tight deadlines
• Proficiency in MS Excel, MS Word, and email communication
• System-based thinking
• Strong verbal and written communication skills effective team player
• Flexibility to work in shifts across global time zones
• Familiarity with risk and compliance policies

Preferred qualifications, capabilities and skills

• Experience with PeopleSoft, Cloud, or other HR applications
• Knowledge of Alteryx and SQL
• Experience in process improvement methodologies