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AMERICAN EXPRESS
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Analyst-Data Analytics

Analyst-Data Analytics

AMERICAN EXPRESS

0 - 4 years

2 - 6 Lacs

Gurugram

Posted:22 hours ago| Platform:

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Skills Required

Mining Computer science Career development Usage Finance Analytical Data processing Wellness Analytics SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

With a focus on digitization, innovation, and analytics, the Enterprise Digital teams creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of Enterprise Digital Teams is the integration of diverse skills across all its remit. Enterprise Digital Teams has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.

The American Express Enterprise Digital Experimentation & Analytics (EDEA) leads the Enterprise Product Analytics and Experimentation charter for Brand & Performance Marketing and Digital Acquisition & Membership experiences as well as Enterprise Platforms. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels & evolve our digital experiences with actionable insights & analytics. The team specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value.

About this Role:

This role will report to the Manager of Membership experience analytics team within Enterprise Digital Experimentation & Analytics (EDEA) and will be based in Gurgaon. The candidate will be responsible for delivery of highly impactful analytics to optimize our Digital Membership Experiences across Web & App channels.

Deliver strategic analytics focused on Digital Membership experiences across Web & App aimed at optimizing our Customer experiences
Define and build key KPIs to monitor the acquisition journey performance and success
Support the development of new products and capabilities
Deliver read out of experiments uncovering insights and learnings that can be utilized to further optimize the customer journey
Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable
Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data

Minimum Qualifications

Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science)
Strong programming skills are preferred. Some experience with Big Data programming languages (Hive, Spark), Python, SQL.
Experience in large data processing and handling, understanding in data science is a plus.
Ability to work in a dynamic, cross-functional environment, with strong attention to detail.
Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment.

Preferred Qualifications

Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner.
Basic knowledge of statistical techniques for experimentation & hypothesis testing, regression, t-test, chi-square test.

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AMERICAN EXPRESS

Financial Services

New York NY

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Analyst-Data Analytics