Analyst, Customer Relationship Management-Services

As an Analyst, Customer Relationship Management in the Sales, Marketing & Sales Enablement Operations department at Colt, your role is crucial in understanding and resolving customer queries and disputes efficiently to meet agreed OKRs on the Siebel Tracking system. **Key Responsibilities:** - Effectively and regularly communicate with customers and stakeholders. - Interact with Colt customers to comprehend service and business impact. - Ensure data integrity within the recording system. - Provide high-quality resolutions for customer issues. - Resolve customer issues following Colt standard processes. - Strive for accuracy in issue resolution. - Provide proactive updates to internal and external customers. - Ensure NES survey results meet Colt's expectations for a seamless customer experience. - Manage effective communication with customers in simple and customer-friendly terms. - Provide feedback on process gaps and improvements to management. - Collaborate with all departments within Colt to build healthy relationships. - Possess good knowledge in workflow, dispute management, and time utilization. - Prioritize actions on customer issues categorized under Top Dispute & Escalation. - Update the Ticket system/Resolution accurately and in real-time. **Qualifications Required:** - Bachelor's degree in Finance or Accounting or a relevant field. At Colt, you will have the opportunity to make a difference and empower people globally. Colt values diversity and inclusion, as evidenced by their commitment to the UN Women Empowerment Principles, mental health first aid training for Colties, and inclusive recruitment processes. The benefits package supports physical and mental well-being, offering flexible working hours, work-from-home options, an extensive induction program, educational opportunities, a Global Family Leave Policy, an Employee Assistance Program, and internal inclusion & diversity employee networks. Joining Colt means becoming part of a global network where ambitious and driven individuals collaborate to put the power of the digital universe in the hands of customers. Together, the team strives to change the world for the better through intelligent solutions and meaningful connections.,