Analyst, Customer Relationship Management-Services

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. As an Analyst, Customer Relationship Management in the Sales, Marketing & Sales Enablement Operations department based in Gurgaon/ Bangalore on a Fixed Term Contract for 6 Months, your role is crucial in understanding and resolving customer queries and disputes efficiently to meet agreed OKRs on the Siebel Tracking system. Your primary responsibilities include effective and regular communication with customers and stakeholders, interaction with Colt customers to comprehend service and business impact, ensuring data integrity within the recording system, and providing high-quality resolutions for customer issues. You will resolve customer issues following Colt standard processes, strive for accuracy in issue resolution, provide proactive updates to internal and external customers, and ensure NES survey results meet Colt's expectations for a seamless customer experience. Moreover, you will manage effective communication with customers in simple and customer-friendly terms, provide feedback on process gaps and improvements to management, collaborate with all departments within Colt to build healthy relationships, and possess good knowledge in workflow, dispute management, and time utilization. Prioritizing actions on customer issues categorized under Top Dispute & Escalation and updating the Ticket system/Resolution accurately and in real-time are also key aspects of your role. Your skills in process improvement, business processes, contract analysis, contract administration, and relationship management will be pivotal in delivering successful outcomes. A bachelor's degree in Finance or Accounting or a relevant field is required for this role. At Colt, you will have the opportunity to make a difference and empower people globally. We value diversity and inclusion, as evidenced by our commitment to the UN Women Empowerment Principles, mental health first aid training for Colties, and our inclusive recruitment processes. Our benefits package supports your physical and mental well-being, offering flexible working hours, work-from-home options, an extensive induction program, educational opportunities, a Global Family Leave Policy, an Employee Assistance Program, and internal inclusion & diversity employee networks. Joining Colt means becoming part of a global network where ambitious and driven individuals collaborate to put the power of the digital universe in the hands of our customers. Together, we strive to change the world for the better through intelligent solutions and meaningful connections.,