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Analyst - CS Ops

Analyst - CS Ops

Razorpay

2 - 4 years

3 - 7 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

Loans RCA Process Agent Senior Analyst Banking Management Stakeholder management Business banking Financial services Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role: As a Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay. Roles and Responsibilities: Resolve Merchant tickets and calling the merchant. Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets - Follow communication procedures and guidelines Handling Irate Customers: Effectively manages irate customers over calls by empathizing, pacifying concerns and communicate with clarity Identify issue breakages by assessing the ticket volumes/trends and RCA the tickets/issues to analyse the scope of improvements( System/Process/Agent) Collect and pass feedback to the respective stakeholders bring in impactful solutions You will be able to interact with some of the largest new age businesses in the country. Mandatory Qualifications: Minimum qualification - Bachelors Degree Minimum of 6-18 months years of experience, preferably in the fintech or banking domain. Experience in monitoring transactions and ensuring compliance with relevant regulations. Excellent communication skills, both written and verbal and stakeholder management Ability to multitask and manage time effectively. Attention to detail and ability to analyze information accurately. Strong problem-solving and decision-making skills. Ability to work collaboratively in a team environment. Knowledge of industry trends and best

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Razorpay

bit.ly/razorpay_learnmore

Software Development

Bangalore Karnataka

1001-5000 Employees

152 Jobs

Key People

Harshil Mathur

Co-founder & CEO
Shashank Kumar

Co-founder & COO
Vishal Soni

Chief Technology Officer

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Analyst - CS Ops