0.0 - 4.0 years

2 - 6 Lacs

bengaluru

Work from Office

The Role: As an Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay. Roles and Responsibilities: Resolve Merchant tickets and calling the merchant. Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets - Follow communication procedures and guidelines Handling Irate Customers: Effectively manages irate customers over calls by empathizing, pacifying concerns and communicate with clarity Identify issue breakages by assessing the ticket volumes/trends and RCA the tickets/issues to analyse the scope of improvements( System/Process/Agent) Collect and pass feedback to...

Posted 3 months ago

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Analyst - CS Ops Razorpay

2.0 - 4.0 years

3 - 7 Lacs

Bengaluru

Work from Office

The Role: As a Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay. Roles and Responsibilities: Resolve Merchant tickets and calling the merchant. Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets - Follow communication procedures and guidelines Handling Irate Customers: Effectively manages irate customers over calls by empathizing, pacifying concerns and communicate with clarity Identify issue breakages by assessing the ticket volumes/trends and RCA the tickets/issues to analyse the scope of improvements( System/Process/Agent) Collect and pass feedback to ...

Posted 6 months ago

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