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Analyst - CS Ops

Analyst - CS Ops

Razorpay

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Loans Payroll B2B Social media Financial operations Manager Technology Management Business banking SLAS Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Roles and Responsibilities: Explore RazorpayX (mainly payroll) and its various app suites with first hand experience Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met Report any merchant experience breakage on any front Ensure SLAs are met on Tickets and Chats as per the defined OKRs Consume and forward feedback to the respective channels along with suggestive measures, if any Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs Work with the Financial Operations team for day to day payouts status update and redundancies Work with different Razorpay verticals to close any pending mechant issues Desired Skills and Experience: Have a knack of turning negative merchant experiences into a positive one Possess confident, articulate and professional spoken and written abilities Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats Able to quickly adapt to different needs that may arise Have the ability to take full ownership of the different tasks that will come your way

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Razorpay

Software Development

Bangalore Karnataka

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Analyst - CS Ops