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Analyst - CS Ops

Analyst - CS Ops

Razorpay

2 - 3 years

3 - 7 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Junior Analyst Loans Interpersonal skills Compliance Customer satisfaction Banking Management Business banking Financial services Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.

Good to have :

Resolve Merchant tickets over Freshdesk and call the merchant.
Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
Follow communication procedures and guidelines
Go the extra mile to engage customers and keep them happy
Collect and pass feedback to the respective stakeholders bring in impactful solutions
You will be able to interact with some of the largest new age businesses in the country.

Mandatory Qualifications:

Minimum qualification - Bachelors Degree
Min 2 - 3 years of experience.
Should be willing to work in rotational shifts b/t 9am to 9pm
Experience in monitoring transactions and ensuring compliance with relevant regulations.
Strong proficiency in handling both email and voice processes.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively.
Attention to detail and ability to analyze information accurately.
Strong problem-solving and decision-making skills.
Ability to work collaboratively in a team environment.
Knowledge of industry trends and best practices in fintech or banking.

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Razorpay

Software Development

Bangalore Karnataka

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Analyst - CS Ops