As an AM&E Customer Support Coordinator at JLL, you will serve as a key strategic member of the Global Events & Meeting Services team, delivering exceptional customer service and driving elevated customer experiences across our Amazon Meetings & Events program. This dynamic role combines customer service excellence with events industry expertise, requiring you to work cross-functionally to drive results, efficiencies, and exceed internal customer expectations. You will play a crucial role in JLLs commitment to delivering transformative workplace solutions by providing consultative, collaborative support that builds relationships and influences decision-making while converting new customers into our comprehensive Global Events and Meeting Services program.

What your day-to-day will look like:

Manage emails, tickets, and M&P queues daily while coordinating with Amazon Meetings and Events Team Members to address inquiries and resolve requests per SLA requirements
Provide customer-centric service ensuring re-confirmation with employees on resolutions before closing requests and completing labor requests for timely customer support
Participate in weekly Office Hours and training programs to maintain full understanding of assigned scope and incorporate feedback to improve performance
Resolve post-event tickets to ensure SLA compliance while providing daily support in shared inboxes following standard operating processes
Present and communicate effectively with various levels of internal customers and stakeholders in fast-paced, constantly evolving environments
Share experiences with team members to ensure continuous learning and growth while ensuring all required reports are shared during respective shifts
Follow consultative and collaborative approaches to build relationships that influence decision-making and exceed internal customer expectations.

Required Qualifications:

Bachelors degree or equivalent experience in customer service, hospitality, or related field
Strong customer service skills with focus on providing prompt, courteous, and professional service
Excellent communication and presentation skills with ability to interact with various organizational levels
Proficiency in managing multiple communication channels including emails, tickets, and queue systems
Ability to work effectively in fast-paced, constantly evolving environments
Strong organizational skills with attention to detail and ability to meet SLA requirements
Experience with report generation and data management.

Preferred Qualifications:

Meeting and Event or Hospitality industry experience
Experience working in strategic meeting management (SMM) or centralized meeting/event programs
Knowledge of Meeting and Event technology tools and platforms
3rd-Party vendor/agency experience with direct customer interface
CMP (Certified Meeting Professional) or other industry certifications
International meeting and event experience
Experience with Amazon or large corporate meeting and event programs.

Location: Onsite

At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site Bengaluru, KA

Scheduled Weekly Hours:

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table!

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AM&E Customer Support Coordinator