Amc Executive

Position Title:

Role Summary

The AMC Executive will be responsible for managing and executing Annual Maintenance Contracts for commercial refrigeration equipment. The role includes coordinating preventive and breakdown maintenance, ensuring SLA compliance, driving customer satisfaction, and supporting AMC renewals and service revenue growth.

Key Responsibilities

• Manage

  AMC contracts

  for refrigeration products (cold rooms, freezers, chillers, display units, etc.).
• Schedule and track

  preventive maintenance visits

  in line with contractual obligations.
• Coordinate with

  service engineers/technicians

  for breakdown and corrective maintenance.
• Handle

  customer complaints and escalations

  , ensuring timely resolution.
• Monitor SLA performance, prepare MIS/service reports, and share updates with management.
• Track spare parts requirement, inventory usage, and coordinate with procurement.
• Drive

  AMC renewals

  and support the sales team in converting expired warranties into AMCs.
• Maintain accurate documentation of service history, contracts, and billing.
• Ensure adherence to safety, compliance, and quality standards during service operations.
• Support process improvements to enhance customer experience and reduce downtime.

Qualifications & Experience

• Diploma/Degree in Mechanical, Electrical, or Refrigeration Engineering.
• 5–6 years of relevant experience in

  after-sales service/AMC management

  in

  HVACR / refrigeration industry

  .
• Strong understanding of refrigeration systems and service processes.
• Experience in customer management and contract handling.

Key Skills

• In-depth knowledge of

  commercial refrigeration equipment and maintenance cycles

  .
• Customer relationship management and problem-solving.
• Proficiency in MS Office, ERP/CRM tools for service tracking.
• Ability to plan, organize, and multitask effectively.
• Strong communication, negotiation, and reporting skills.