Amazon Connect, GenAI & AWS Engineers : 2–3 Yrs (CX & Contact Center)

Job Title:

Amazon Connect, GenAI & AWS Engineers – 2–3 Yrs (Remote | CX & Contact Center)

TheCXGuru

talented engineers (2–3 years of experience)

1.      Amazon Connect Engineers

2.      Bedrock GenAI Engineers

3.      AWS Engineers (Node.js & Python)

Join us to work on impactful CX transformation projects in a flexible, remote-first startup culture.

Experience Level:

Working Hours:

Work Mode:

What We’re Looking For:

Amazon Connect

·      Passionate problem-solvers who understand customer experience and contact center technologies

·      Independent thinkers who thrive in fast-paced, startup environments

Role Overviews

1. Amazon Connect Engineer

Responsibilities:

·       Build and customize Amazon Connect contact flows

·       Integrate with CRMs, AWS Lambda (Node.js/Python), Lex bots, and third-party APIs

·       Configure ACD routing, IVRs, call recordings, and analytics

·       Troubleshoot and optimize real-time routing logic and voice workflows

Minimum Qualifications:

·       2–3 years of experience working on Amazon Connect projects

·       Strong understanding of AWS services (Lambda, S3, IAM, API Gateway)

·       Familiarity with SIP, IVR design, and telephony concepts

·       Hands-on experience with Node.js or Python scripting for backend logic

·       Experience in customer experience or contact center domain is preferred

2. Bedrock GenAI Engineer

Responsibilities:

·       Design and deploy LLM-powered tools using AWS Bedrock (e.g., Claude, Titan)

·       Build intelligent assistants, chatbots, and agent-assist features for CX workflows

·       Implement and optimize Retrieval-Augmented Generation (RAG) pipelines

·       Work with vector databases (e.g., OpenSearch), LangChain, and apply prompt engineering techniques

Minimum Qualifications:

·       2–3 years of experience in AI/ML, with strong exposure to Generative AI and LLMs

·       Experience with AWS Bedrock, Python, and frameworks like LangChain

·       Understanding of RAG, prompt tuning, and vector databases

·       Interest or experience in CX, agent automation, or IVR personalization is a plus

3. AWS Engineer (Node.js & Python)

Responsibilities:

·       Design and develop scalable backend services using AWS Lambda, API Gateway, and Step Functions

·       Write efficient, cloud-native code in Node.js and Python

·       Build integrations between AWS services and external APIs or CRM systems

·       Support the development of CX platforms and custom tools for contact center environments

Minimum Qualifications:

·       2–3 years of backend development using Node.js and Python

·       Experience working with AWS serverless architecture

·       Familiarity with CI/CD pipelines, API integrations, and cloud security best practices

·       Bonus: Experience working with contact centers, CRMs, or automation tools

Why Join TheCXGuru?

cutting-edge CX & CCaaS tech

freedom to build and lead

AI/GenAI, Contact Centers, AWS, and more

·      A remote-first, fast-moving startup where learning never stops

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