Job Title: Amazon Connect, GenAI & AWS Engineers – 2–3 Yrs (Remote | CX & Contact Center) TheCXGuru is hiring! We’re a fast-growing AI-driven Cutomer Experience (CX) consulting startup helping clients modernize contact centers using Amazon Connect , AWS Bedrock GenAI , and cloud-native AWS engineering . We’re looking for talented engineers (2–3 years of experience) for the following roles: 1. Amazon Connect Engineers 2. Bedrock GenAI Engineers 3. AWS Engineers (Node.js & Python) Join us to work on impactful CX transformation projects in a flexible, remote-first startup culture. Experience Level: 2–3 Years Working Hours: 2 PM – 10 PM IST (UK Time Zone) Work Mode: Remote What We’re Looking For: · Hands-on engineers who have experience in Amazon Connect , AWS (Lambda, API Gateway, S3) , Python/Node.js , or Generative AI via AWS Bedrock · Passionate problem-solvers who understand customer experience and contact center technologies · Independent thinkers who thrive in fast-paced, startup environments Role Overviews 1. Amazon Connect Engineer Responsibilities: · Build and customize Amazon Connect contact flows · Integrate with CRMs, AWS Lambda (Node.js/Python), Lex bots, and third-party APIs · Configure ACD routing, IVRs, call recordings, and analytics · Troubleshoot and optimize real-time routing logic and voice workflows Minimum Qualifications: · 2–3 years of experience working on Amazon Connect projects · Strong understanding of AWS services (Lambda, S3, IAM, API Gateway) · Familiarity with SIP, IVR design, and telephony concepts · Hands-on experience with Node.js or Python scripting for backend logic · Experience in customer experience or contact center domain is preferred 2. Bedrock GenAI Engineer Responsibilities: · Design and deploy LLM-powered tools using AWS Bedrock (e.g., Claude, Titan) · Build intelligent assistants, chatbots, and agent-assist features for CX workflows · Implement and optimize Retrieval-Augmented Generation (RAG) pipelines · Work with vector databases (e.g., OpenSearch), LangChain, and apply prompt engineering techniques Minimum Qualifications: · 2–3 years of experience in AI/ML, with strong exposure to Generative AI and LLMs · Experience with AWS Bedrock, Python, and frameworks like LangChain · Understanding of RAG, prompt tuning, and vector databases · Interest or experience in CX, agent automation, or IVR personalization is a plus 3. AWS Engineer (Node.js & Python) Responsibilities: · Design and develop scalable backend services using AWS Lambda, API Gateway, and Step Functions · Write efficient, cloud-native code in Node.js and Python · Build integrations between AWS services and external APIs or CRM systems · Support the development of CX platforms and custom tools for contact center environments Minimum Qualifications: · 2–3 years of backend development using Node.js and Python · Experience working with AWS serverless architecture · Familiarity with CI/CD pipelines, API integrations, and cloud security best practices · Bonus: Experience working with contact centers, CRMs, or automation tools Why Join TheCXGuru? · Real-world exposure to cutting-edge CX & CCaaS tech · Flat hierarchy with freedom to build and lead · Projects involving AI/GenAI, Contact Centers, AWS, and more · A remote-first, fast-moving startup where learning never stops Tag someone who might be interested DM for queries Apply directly via LinkedIn Easy Apply #hiring #amazonconnect #genai #bedrock #awsjobs #nodejs #python #cx #contactcenter #remotejobs #thecxguru #techjobs #ai #startupjobs #cloudengineering