Amazon Connect Functional Consultant

Location

Must have skills

Good to have skills

Job Summary:

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice.

Roles & Responsibilities:

• Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
• Maximize experience in developing interactive models: Use relevant conversational platforms to design and apply interactive models
• Use deep understanding of customer-centric design processes: Apply working knowledge of customer-centered design, complemented with consulting experience
• Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns.
• Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
• Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
• Ability to take new challenges and to be a passionate learner

Professional & Technical Skills:

• MBA from a tier 1 or tier 2 institute
• 3+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
• Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional)
• Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
• Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project
• Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.
• Experience in taking a lead role for building contact center applications that have been successfully delivered to customers

Additional Information:

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.