Amazon Account Manager

Role & responsibilities

Marketplace

• Own end-to-end marketplace performance, including sales, visibility, traffic, and conversion.
• Develop and implement growth strategies to increase revenue, category share, and profitability.
• Lead and mentor e-commerce executives, assigning priorities, reviewing output, and ensuring timely execution.

Listings,

• Oversee listing optimization, A+ content and A/B testing to improve discoverability and conversion.
• Collaborate with creative teams for product images, infographics, videos, and Brand Store enhancements.
• Ensure all listings adhere to platform guidelines and brand standards.

Marketplace

• Plan, execute, and optimize ads on Amazon, ensuring strong ACOS, TACOS, ROAS.
• Conduct keyword research, category benchmarking, competitor analysis, and campaign expansion.
• Review performance dashboards and refine strategies based on data insights.

Inventory,

• Forecast inventory and coordinate with the supply chain to maintain optimal stock levels across FCs.
• Streamline order management, dispatches, and operational SLAs to minimize delays, returns, and penalties.
• Implement processes to reduce operational inefficiencies.

Account

• Maintain excellent seller metricsrating, response time, and return rates.
• Handle marketplace escalations, tickets, listing suppressions, and unauthorized seller issues.

Analytics

• Drive weekly and monthly business reviews with clear insights, action plans, and performance metrics.
• Validate reports prepared by team members and translate data into growth decisions.

Preferred candidate profile

• 3-5 years of hands-on experience managing Amazon and Flipkart seller operations.
• Proven track record in scaling marketplace business and optimizing paid spends.
• Strong analytical and problem-solving skills with command over marketplace dashboards and Excel/Sheets.
• Experience directing and mentoring execution teams; ability to set expectations and elevate quality of work.
• Deep understanding of marketplace dynamics.
• Self-motivated, ownership-driven, and comfortable operating in a fast-paced D2C environment.