AM Underwriting

WNS Holdings

5 - 9 years

6 - 12 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Property And Casualty Insurance UK Underwriting Lloyds of Insurance London insurance Insurance Underwriting Underwriting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage day-to-day production and ensure SLAs are met
Knowledge of up-stream and down-stream processes of underwriting and how they are linked with each other
Perform root cause analysis for internal and external client comebacks by partnering with agent and operations supervisor
Provide feedback to the agent for each error and share monthly summarized feedback with operation supervisors
Develop corrective and preventive actions by partnering with operations
Perform deep dive audits and report out severity alerts process gaps
Follow up on action plans to validate the implementation
Verify corrective actions are implemented and gather evidence
Monitor customer comebacks and update customer comeback tracker
Participate in the internal and external calibration sessions
Review departmental procedure manuals for completeness and report out any possible gaps
Discuss process updates with operations and training teams to develop clear understanding around the changes
Perform accreditation for new hires as per the defined guidelines
Ensure additional audits are performed for agents identified under bottom quartiles and training need identification exercise is conducted by collaborating with operations and training team
Publish weekly and monthly accuracy reports to the stakeholders
Publish monthly calibration reports
Contribute towards process improvements through brainwaves and kaizen

Preferred candidate profile

Minimum Graduate
5-6 years P&C underwriting experience in London Market specially in Lloyds Insurance

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