5.0 - 9.0 years

6 - 12 Lacs

Gurugram

Work from Office

Role & responsibilities Manage day-to-day production and ensure SLAs are met Knowledge of up-stream and down-stream processes of underwriting and how they are linked with each other Perform root cause analysis for internal and external client comebacks by partnering with agent and operations supervisor Provide feedback to the agent for each error and share monthly summarized feedback with operation supervisors Develop corrective and preventive actions by partnering with operations Perform deep dive audits and report out severity alerts process gaps Follow up on action plans to validate the implementation Verify corrective actions are implemented and gather evidence Monitor customer comebacks and update customer comeback tracker Participate in the internal and external calibration sessions Review departmental procedure manuals for completeness and report out any possible gaps Discuss process updates with operations and training teams to develop clear understanding around the changes Perform accreditation for new hires as per the defined guidelines Ensure additional audits are performed for agents identified under bottom quartiles and training need identification exercise is conducted by collaborating with operations and training team Publish weekly and monthly accuracy reports to the stakeholders Publish monthly calibration reports Contribute towards process improvements through brainwaves and kaizen Preferred candidate profile Minimum Graduate 5-6 years P&C underwriting experience in London Market specially in Lloyds Insurance

Posted 1 month ago

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