AM Training - Banking ( AML/ KYC )

Role & responsibilities

• Designs training & test modules based on needs.
• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
• Resolves issues pertaining to process knowledge with clients.
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
• Conducts interviews & coordinates with HR for recruiting trainers / trainees.
• Ensure 100% adherence on client driven SOP & BEST T&D compliance.
• Prepare Trainers through TTT/ Platform skills certification.
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
• Coordinates with all stakeholders to ensure New Hire training process runs effectively.
• Prepare and attend all business / client reviews& work on the action plans to improve business performance.
• Understanding of root cause analysis & reasons to better performance
• Interacts with IT team for creation and deletion of Ids for new team members.

People & Culture:

• Measures performance of the team through performance appraisals and responsible for team motivation and retention.
• Responsible for retaining trainees & trainers.
• Guides the trainers to measure training effectiveness and ascertain trainees' learning curve.
• Counsels and guides trainees who are off track.
• Adheres to release date of trainees to OJT as per schedule. Conducts or nominates developmental workshops for trainers to enhance skills.
• Ensures adherence to norms specified by COPC certification and ISO 270001.
• Creates SOPs for training department and various processes.

Domain / functional expertise areas:

• Feedback & Coaching
• Knowledge in MS Office
• Ability to facilitate learning.
• Excellent Communication Skill (Verbal & Written)
• Stakeholder Management
• International Banking Experience is mandate.

Critical competencies:

• Delivers Customer Service
• Supports Innovation & Continues Improvement
• Engaging Communication
• Coaches & Develops Others

Preferred candidate profile

• International Banking Experience (AML/KYC)
• Immediate joiners are preferred.
• Designation Process and lead Training on papers

Kindly Drop your Resume to

Email : swathi.swathi5@teleperformancedibs.com

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