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AM Quality-International

AM Quality-International

Teleperformance (TP)

6 - 15 years

7 - 8 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Outbound Quality standards Customer experience management Management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters. Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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AM Quality-International