ALO / CPO Trainer

Position: ALO Trainer

Qualification: Diploma / ITI in Electronics, Electrical, or Mechanical

Experience: 34 years

Key Responsibilities:

Conduct technical training sessions for new hires and existing staff on ALO processes and equipment.

Provide hands-on practical demonstrations on machinery, tools, and operational workflows.

Prepare training materials, manuals, and SOPs for technical modules.

Assess trainee performance through tests, evaluations, and practical assessments.

Ensure all training activities follow safety standards and operational guidelines. responsibilities

Coordinate with operations/production teams to understand skill gaps and design training programs accordingly.

Maintain training records, attendance, and progress reports.

Required Skills:

Strong technical knowledge in Electronics, Electrical, or Mechanical domain.

Good communication and presentation skills.

Ability to train and guide trainees at different skill levels.

Problem-solving mindset and ability to handle on-floor training.

Position: CPO Trainer

Qualification: Commerce Graduate

Experience: 56 years

Key Responsibilities:

Deliver training on Customer Process Operations (CPO), documentation, and workflow systems.

Train staff on process compliance, quality standards, and organizational policies.

Design soft-skill modules including communication, customer handling, and process accuracy.

Create training content, PPTs, assessments, and process handbooks.

Evaluate trainee performance and recommend improvement plans.

Collaborate with process managers to identify training needs and update modules regularly.

Maintain training MIS, reports, and certification records.

Required Skills:

Strong understanding of commerce, process operations, and documentation.

Excellent communication, facilitation, and interpersonal skills.

Good knowledge of MS Office (Excel, PowerPoint).

Ability to handle large groups and manage end-to-end training cycles