Airline Customer Support Associate

Job Opportunity:

Location:

🔹 Key Responsibilities:

• Respond professionally to customer queries via calls.
• Sell, up-sell & cross-sell airline products and services.
• Handle inbound calls, provide accurate information & timely updates.
• Create/amend reservations, issue/reissue tickets, provide fare quotes.
• Process refunds accurately and on time.
• Ensure compliance with company policies and service quality standards.

🔹 Qualifications & Experience:

• Minimum High School qualification with 2+ years of experience in:
• Airline reservation & ticketing
• Airport check-in operations
• Contact/call center roles
• Amadeus GDS proficiency – Mandatory
• IATA / Airline Basic Tariff certification – Preferred
• Computer literate with strong typing & system navigation skills

🔹 Skills & Competencies:

• Excellent spoken & written English
• Strong listening, comprehension & communication skills
• Customer-focused, polite & service-oriented
• Ability to work under pressure & handle high call volumes
• Flexible for rotational shifts

If you’re passionate about aviation and customer service, we’d love to connect with you! 🚀