Job Purpose Lead a team of auditors and be responsible for ensuring that audits are conducted efficiently, accurately, and in compliance with established standards and regulatory requirements Key Accountabilities Auditing Review the audit plan, scope, and objectives with the audit team to ensure a clear understanding of the audit requirements. Keep the Head - QMS Auditing informed of any significant findings or emerging trends during the audit. Lead and guide a team of auditors in conducting audits across stations, airports, offices, corporate functions, and safety protocols, as per the defined audit schedule. Coordinate with relevant departments and stakeholders to inform them about the upcoming audit, explain the audit process, and address any questions or concerns. Conduct a thorough review of relevant documents, records, and procedures related to the audit scope to familiarize yourself and the audit team with the processes under assessment. Identify gaps or inconsistencies in documentation that may require further investigation during the audit. Lead teams to collect data and evidence to support audit findings, ensuring accuracy and relevance. Lead teams to analyze collected data and evidence to assess compliance with established standards, regulations, and best practices. Evaluate the effectiveness of implemented controls and identify any deviations or non-conformities. Ensure strict confidentiality of audit information, especially sensitive or proprietary data, and comply with data protection and confidentiality policies. Manage audit timelines effectively to ensure the audit is completed within the designated timeframe. Remain objective and impartial throughout the audit process, maintaining professionalism and independence in your assessments. Base audit conclusions and recommendations on factual evidence and findings Highlight areas where preventive measures or additional controls may be required. Maintain open and transparent communication with auditees during the audit, explaining the purpose of the audit and addressing any concerns or questions. Ensure corrective and preventive actions are implemented to address non-conformities and improve overall quality performance. Team Management Lead the team and provide direction on execution / implementation of tasks by prioritizing functional and organizational goals accordingly. Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork across the Safety function. Assess the performance of all direct reports, encouraging effective collaboration and hold them accountable to various KPIs/SLAs. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Good Communication Skills Analytical skills Interpersonal Skills Key Performance Indicators Audit Compliance Audit Turnaround Number of Process Improvements Adherence to Audit Schedules Key Interfaces Internal Interfaces Cross Functional Teams Collaborate closely with various cross functional teams for Audit and Quality Assurance requirements External Interfaces Regulatory Authorities & External Vendors Engage with aviation regulatory bodies to understand and comply with regulatory requirements, including audit obligations. Educational and Experience Requirements Minimum Education requirements Bachelors degree or equivalent qualification in aviation domain. Desired 10+ years of experience as an Auditor Worked Aviation Auditor/ Operations/Engineering/ Ground handling/Cabin/Flight Dispatch / OCC / Cargo / Security / DG / Training / Flight Safety/SMS/Risk & compliance etc. Must have worked as Auditor in Aviation.

Select with space bar to view the full contents of the job information. Manager and HRBP Job Details | Air India Careers By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Search by Keyword Search by Location Select how often (in days) to receive an alert: Manager and HRBP May 7, 2025 Job Purpose Partner with the Lead HRBP on priorities pertaining to employee relations, talent management, employee engagement, and change management Enhancing employee engagement and facilitating the implementation of HR policies that contribute to the efficient and effective functioning of business supported. By focusing on talent management, performance optimization, and employee satisfaction. Key Accountabilities Business Partnering Collaborate with the Lead HRBP to execute strategic plans for effective internal stakeholder communications, engagement initiatives, and project strategies aligned with the companys vision and goals. E xecute strategic plans for talent acquisition, retention, and development specific to the business supported to ensure alignment with organizational objectives. Work closely with the business teams to understand their business needs and provide HR solutions that support operational efficiency and effectiveness. Execution of HR strategies and tactics for the business supported , using data analytics to maximize workforce productivity and achieve budget targets. Implement workforce planning strategies to address current and future talent needs in the business supported Employee Relations and Engagement Foster a positive employee relations environment within , assisting resolution of employee concerns, conflicts, and grievances. Develop and implement employee engagement initiatives to enhance the overall employee experience. Talent Management Collaborate with Lead- HRBP to identify key talents, high-potential employees, and succession planning strategies. Implement talent development programs to ensure a continuous pipeline of skilled and engaged employees in Compliance and Policy Adherence Ensure compliance with HR policies, procedures, and legal requirements within the business Provide guidance to business leaders on HR-related compliance matters and best practices. Employee Engagement Initiatives Assist in driving engagement strategies and initiatives, supporting culture building within the business unit. Collaborate with managers to create a positive work environment where employees feel valued, supported, and motivated. HR Service Delivery Coordinate with local HR service delivery to ensure compliance, risk mitigation, and operational efficiency within the business unit. Facilitate HR communications and provide support for escalated employee inquiries, offering feedback on HR policies, processes, and programs to enhance overall effectiveness. Performance Management Assist in driving the Performance Management System (PMS) processes, ensuring adherence to timelines and handling grievances related to performance ratings. Learning and Development Collaborate with Learning & Development Teams to communicate business-specific training requirements and support people development across functions. Change Management Support organizational change initiatives, providing guidance and support to employees during transitions. Assist in implementing restructuring plans as needed to optimize organizational efficiency and effectiveness. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Creativity in problem solving Stakeholder Management Analytical Thinking Attention to detail Regulatory Compliance Business Understanding Team Management Strong Interpersonal skills Key Performance Indicators Employee Engagement and Retention Employee Engagement Scores Employee Retention Rate Average Employee Tenure Resolved/Unresolved Employee Concerns Average Response Time to Grievance Redressal Talent Management and Acquisition Talent Acquisition Metrics Compliance and Financial Metrics Compliance Metrics Adherence to Annual Budget Key Interfaces Internal Interfaces Business Leadership Collaborate with business leaders to understand business goals and align HR strategies with operational objectives. Provide HR support in workforce planning, talent management, and employee relations within Employees and Workforce Support the workforce for respective businesses in handling any grievances pertaining to HR Corporate HR Team Collaborate with the broader HR team to ensure consistency in HR policies, practices, and programs across the organization. Share insights and best practices with the corporate HR team and leverage central resources for HR initiatives. External Interfaces Labor Unions and Employee Representatives Engagement with labor unions and employee representatives to address collective bargaining agreements, negotiate terms, and manage employee relations matters within the framework of labor regulations. Educational and Experience Requirements Minimum Education Requirement Masters/MBA/PGDM/PGP/PG degree/diploma in Personnel/Human Resource Management Minimum Requirement Desired 5-7 years of experience in talent management, employee relations, performance management, and workforce planning. 7+ years of experience in HR, with a substantial portion of that experience in HR Business Partnering. Experience in the aviation sector is an added advantage

Select with space bar to view the full contents of the job information. Associate Manager-Business Excellence Officer Job Details | Air India Careers By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Search by Keyword Search by Location Select how often (in days) to receive an alert: Associate Manager-Business Excellence Officer May 12, 2025 Collaborate with other departments to identify opportunities for enhancing operational efficiency, conduct benchmarking activities, streamlining processes, and achieving business excellence . Collaborate with cross-functional teams to map and document existing business processes, identifying areas for improvement and streamlining opportunities. Analyze process data to identify bottlenecks, inefficiencies, and areas for enhancement. Collect and analyze data to support business excellence initiatives and process improvement projects. Utilize data-driven insights to identify improvement opportunities and support decision-making. Work with relevant departments to standardize processes and procedures across the organization. Assist in project management activities for improvement projects, including developing project plans, monitoring progress, and reporting on outcomes. Drive a culture of innovation and continuous learning within the organization, fostering creative problem-solving and idea generation. Collect data from internal and external sources, including industry reports, best practice databases, and performance metrics related to various management systems. Conduct comparative analysis of key performance indicators (KPIs) and quality metrics against industry benchmarks and best practices. Identify performance gaps and areas for improvement in the organizations various management systems. Prepare benchmarking reports and presentations for the Lead and other stakeholders, highlighting key findings and recommendations for improvement. Participate in continuous improvement projects led by the Business Excellence team or other relevant departments.

ARi India is looking for Senior Associate - Capacity Controller to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration.

Responsible for supporting the execution of CRM strategies and managing day-to-day trade communication activities. This role aids in optimizing B2B relationships, enhancing customer engagement, and supporting promotional activities to drive effective business interactions. Support CRM Strategy Execution Assist in implementing comprehensive CRM strategies that align with Air India s B2B engagement goals and business objectives. Monitor and Analyze Communication Effectiveness: Track the performance of communication campaigns and provide insights for continuous improvement. Help integrate CRM tools and platforms to streamline communication and improve data management. Create AI-Assisted Communication Materials: Utilize GEN AI tools for designing visually appealing graphics and marketing materials, leverage for drafting compelling written content and brainstorming creative concepts, generating diverse content formats, and potentially assisting with data analysis for targeted messaging. Trade Communication Assistance Support in managing all trade communications to ensure consistent messaging and alignment with brand objectives. Help develop and coordinate communication plans for trade partners and assist in organizing trade events to enhance brand visibility and partner engagement. Data Management and Analysis Assist in utilizing CRM data to derive actionable insights for improving B2B relationships and identifying revenue generation opportunities. Support regular analysis of trade partner interactions to optimize communication strategies and enhance overall partnership effectiveness. Training and Resource Development Provide support in training and guiding internal teams on CRM tools and processes, ensuring best practices are understood and implemented. Assist in developing resources to aid sales and marketing teams in utilizing CRM tools to enhance client interactions and achieve sales objectives. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Strong organizational and support skills, with the ability to assist in managing multiple CRM initiatives. Good analytical skills, with a basic understanding of CRM systems and data interpretation. Effective communication skills, capable of supporting cross-functional teams and facilitating internal and external communications. Enthusiastic and collaborative, with a focus on continuous learning and supporting strategic CRM developments. Sales & Marketing; D&T Assist the CRM Manager in collaborating with sales and marketing departments to align trade communication strategies with broader business goals. Work closely with the D&T team to manage the CRM dissemination. Support the CRM Manager with daily follow ups and reviews with the creative agency. Ensure TAT and brand hygiene is maintained in all creative assets. Educational and Experience Requirements Minimum Education requirements Bachelor s degree in Business Administration, Marketing, or a related field Desired 2 years of experience in CRM, trade communication, or related roles, preferably within a B2B setting Proficiency in using Gen AI tools for content, design, and analysis Excellent written and verbal communication 3+ years CRM/trade communication experience, preferably in aviation. Exposure to CRM tools and data analysis, with a keen interest in developing skills in CRM strategy and trade partner management.

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the company s operational vision and objectives Education- Full Time Graduation only Knowledge on GDS Tools- Amadeus Experience required- 1 to 5 yrs Should be comfortable with rotational shifts and week offs.

ARi India is looking for Adobe Analytics Developer to join our dynamic team and embark on a rewarding career journey. Design and implement analytics solutions using Adobe Analytics and Adobe Launch. Collaborate with stakeholders to define KPIs and track user behavior across web and app platforms. Develop and maintain tagging strategies, data layers, and report suites. Ensure accurate and consistent data collection across digital touchpoints. Create custom dashboards and reports for marketing, UX, and executive teams. Troubleshoot data discrepancies and provide technical support to analytics users. Optimize performance through data validation, governance, and process automation. Stay current with Adobe Analytics enhancements and implement new features as needed.

ARi India is looking for ServiceNow Architect to join our dynamic team and embark on a rewarding career journey. Lead the design and implementation of complex ServiceNow solutions, ensuring scalability, performance, and alignment with enterprise architecture standards. Collaborate with business stakeholders and IT leadership to translate business requirements into functional and technical ServiceNow solutions. Define architecture frameworks, best practices, and governance for ServiceNow platform usage across multiple modules such as ITSM, ITOM, HRSD, CSM, and SecOps. Drive platform innovation by evaluating and implementing new ServiceNow capabilities and ensuring optimal use of the platform. Provide technical leadership to development teams, ensuring high - quality delivery and adherence to coding standards, security guidelines, and architectural principles. Review and approve solution designs, configuration changes, and custom development to ensure integrity and alignment with architectural roadmap. Oversee integrations between ServiceNow and other enterprise systems using APIs, MID servers, and integration tools, ensuring reliability and performance. Create and maintain architectural documentation, data models, and design specifications, and conduct regular architecture reviews. Mentor and guide junior developers and administrators, fostering a culture of continuous improvement and technical excellence. Stay up to date with ServiceNow product releases, features, and roadmap, and advise stakeholders on strategic opportunities and risk mitigation. Ensure platform compliance with organizational security, data protection policies, and industry regulations. Lead troubleshooting and performance tuning efforts, acting as the escalation point for major technical issues and incidents related to the ServiceNow platform.

Job Purpose To assist in the coordination and execution of cargo operations activities across multiple regions, ensuring they adhere to Air Indias standards for safety, efficiency, and customer satisfaction.To support the implementation of operational strategies and processes that enhance the efficiency and effectiveness of regional cargo handling and logistics. Role & responsibilities Operational Coordination Support in planning and coordinating cargo shipments, optimizing routing, capacity allocation, and equipment utilization. Work on improvement of key performance indicators like FAB, Utilizations Documentation and Compliance Assist in preparing and verifying accurate cargo documentation, ensuring compliance with international and domestic regulations. Address any operational discrepancies and ensure adherence to customs requirements. Safety and Security Help maintain strict safety protocols and security regulations, including hazardous materials handling procedures. Monitor and report any safety or security incidents. Customer Service Support Collaborate with customer service representatives to address inquiries, resolve issues, and maintain high customer satisfaction levels. Process Optimization Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements Preferred candidate profile 3 years of experience in cargo operations, logistics, or transportation, preferably with some exposure to international cargo handling. 3+ years of experience in the aviation industry, with a focus on cargo operations and customer service.

Job Purpose To assist in the coordination and execution of cargo operations activities across multiple regions, ensuring they adhere to Air Indias standards for safety, efficiency, and customer satisfaction. To support the implementation of operational strategies and processes that enhance the efficiency and effectiveness of regional cargo handling and logistics. Role & responsibilities Operational Coordination Support in planning and coordinating cargo shipments, optimizing routing, capacity allocation, and equipment utilization. Work on improvement of key performance indicators like FAB, Utilizations Documentation and Compliance Assist in preparing and verifying accurate cargo documentation, ensuring compliance with international and domestic regulations. Address any operational discrepancies and ensure adherence to customs requirements. Safety and Security Help maintain strict safety protocols and security regulations, including hazardous materials handling procedures. Monitor and report any safety or security incidents. Customer Service Support Collaborate with customer service representatives to address inquiries, resolve issues, and maintain high customer satisfaction levels. Process Optimization Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements Preferred candidate profile 2 years of experience in cargo operations, logistics, or transportation, preferably with some exposure to international cargo handling. 2+ years of experience in the aviation industry, with a focus on cargo operations and customer service.

Select with space bar to view the full contents of the job information. Maintenance Engineer - Simulator Job Details | Air India Careers By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Maintenance 1. Job Purpose Responsible for conducting maintenance, inspections, and repairs on flight simulators, including Airbus and Boeing simulators Ensure the proper functioning and airworthiness of simulators, adhering to aviation regulations, safety standards, and established maintenance procedures Simulator Maintenance Engineering Perform routine maintenance, inspections, and system checks on flight simulators to ensure their proper functioning and airworthiness Conduct troubleshooting and diagnose malfunctions in simulator systems, avionics, and components Collaborate with technical teams and vendors to address and resolve technical issues effectively Ensure compliance with aviation regulations, manufacturers guidelines, and maintenance standards during all maintenance activities Assist in developing and implementing a preventive maintenance plan for flight simulators to prevent potential failures and ensure consistent performance Conduct scheduled preventive maintenance tasks as per established procedures Work with the Manager - Simulator Maintenance and training department to incorporate relevant emergency scenarios into simulator training sessions Conduct simulator calibration checks and maintain calibration records to ensure accuracy and reliability Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing Identify and address any technical issues or discrepancies promptly in coordination with the Manager - Simulator Maintenance Lead the team and provide direction on execution / implementation of tasks by prioritizing functional and organizational goals accordingly Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork across the Safety function Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Interpersonal Skills Communication Skills Knowledge of Industry Compliance Motivational skills Stakeholder Management skills Key Performance Indicators Simulator Calibration Accuracy Simulator Performance Feedback Technical Training Teams Collaborate with the Training Head and CMS Head to ensure maintenance activities take place as strategically planned Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing Collaborate with third party vendors and suppliers; assess the quality of vendors, solve any issues pertaining to manufacture defects/recurring defects Educational and Experience Requirements Minimum Education requirements Bachelor/ Diploma degree in Engineering and/or related field experience in an airline operational environment with appropriate DGCA license Desired 6+ years of relevant experience with aviation Simulator Training and Maintenance Extensive and comprehensive knowledge of the airline/ airport operation and aviation industry Prior Experience as Simulator Engineer for Airbus and Boeing Simulators

Job Purpose To assist in the coordination and execution of cargo operations activities across multiple regions, ensuring they adhere to Air Indias standards for safety, efficiency, and customer satisfaction.To support the implementation of operational strategies and processes that enhance the efficiency and effectiveness of regional cargo handling and logistics. Role & responsibilities Operational Coordination Support in planning and coordinating cargo shipments, optimizing routing, capacity allocation, and equipment utilization. Work on improvement of key performance indicators like FAB, Utilizations Documentation and Compliance Assist in preparing and verifying accurate cargo documentation, ensuring compliance with international and domestic regulations. Address any operational discrepancies and ensure adherence to customs requirements. Safety and Security Help maintain strict safety protocols and security regulations, including hazardous materials handling procedures. Monitor and report any safety or security incidents. Customer Service Support Collaborate with customer service representatives to address inquiries, resolve issues, and maintain high customer satisfaction levels. Process Optimization Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements Preferred candidate profile 3 years of experience in cargo operations, logistics, or transportation, preferably with some exposure to international cargo handling. 3+ years of experience in the aviation industry, with a focus on cargo operations and customer service.

Job Description Position Title: Senior Associate - Hyderabad Job Code Grade: SA Function: Commercial Location: HYD Reports to: Cargo Sales Hyderabad Role Level: CXO - 5 A. Job Purpose B. Key Accountabilities C. Skills/Qualities Required Strategic Sales Acumen Client Management and Negotiation Team Collaboration and Communication Market and Competitive Analysis Strategic and Analytical Thinking Adaptability and Innovation D. Key Interfaces Internal Interfaces Sales Lead Region / India Direct reporting and strategic guidance to align regional activities with overarching sales goals. Operations Ensure that regional sales strategies are supported by appropriate operational capabilities. Marketing Collaborate on targeted marketing campaigns and promotional activities to support regional sales efforts. External Interfaces Clients and Key Accounts Maintain and enhance relationships with key accounts to ensure ongoing business and satisfaction. Regulatory Bodies Ensure all regional sales activities comply with industry regulations and ethical standards. E. Educational and Experience Requirements Education requirements Bachelor s degree Experience Minimum Desired 8-10 years of experience in a sales or key account management role, with people management experience 5+ years of experience in managing sales and developing client relationships in the aviation

Chief Sim Instructor Location: Nagpur | May 26, 2025 Key Responsibilities - Work with the Chief Instructor in overseeing the day-to-day operations of the simulator training program Develop and implement training programs and curricula in accordance with industry standards, airline and regulatory requirements Closely collaborate sim curriculum for best outcomes during cadet flight training Provide guidance and mentorship to flight instructors, ensuring they maintain high standards of instruction and adhere to company policies during sim instruction Work with Air India and group pilots to build in airline culture in training Manage the instructor standardization process for each flight instructor with CI Support the incorporation of digital tools and processes to improve training, such as using analysis of simulator data Conduct MCC/CRM training as per syllabus and requirements of airline. Support incorporation of VR in training to improve airline readiness Support new initiatives including the adoption of new technologies, processes, training programs etc. Participate in ongoing professional development and training to stay up-to-date with industry standards and regulatory changes Monitor and evaluate the performance of cadet pilots, provide feedback and make recommendations for improvement Min. Education - Bachelor s degree Experience - 8+ years Experience with fixed training devices at FTOs / ATOs / Defense Training Institutes in India 5 year s experience with Airline Operations 4,000+ hours of simulator time Experience with aircrafts similar to Air India FTO Experience with simulators similar to Air India FTO Existing ratings required to perform the duties listed

We are looking for a ServiceNow Architect to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 8 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect certifications are preferred. Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the companys operational vision and objectives Graduation is must. Knowledge on GDS Tools- Amadeus Experience required- freshers to 2 yrs Should be comfortable with rotational shifts and week offs.

Job Purpose To support the execution of commercial and cargo sales strategies within specified domestic regions, aiming to maximize revenue growth and ensure market competitiveness. To assist in the management of all domestic sales functions, ensuring alignment with Air Indias commercial objectives and operational standards within domestic markets Role & responsibilities Support in Sales Strategy Execution Assist in the development and implementation of comprehensive sales strategies across domestic markets to drive revenue growth. Client Relationship Support Support in building and maintaining strong relationships with key domestic clients and stakeholders, ensuring customer satisfaction and loyalty within the regions.. Performance Monitoring Assistance Help measure and analyze domestic sales performance according to established KPIs, providing regular reports and strategic feedback to enhance sales effectiveness. Market Analysis Support Conduct thorough market research to identify growth opportunities and understand competitor strategies in domestic regions. Administrative and Operational Support Assist with the administrative tasks related to domestic sales, including preparing documentation, handling correspondence, and coordinating meetings. Preferred candidate profile BA/BS degree in Business, Economics, Sales, Marketing, Finance, or other relevant fields. Minimum Desired 2-3 years of sales experience, ideally within the cargo or airline industry, specifically focusing on domestic markets. 3+ years of experience with comprehensive knowledge of domestic cargo sales operations and client management, with proven ability to support complex sales processes and team coordination.