102690 Ai Jobs - Page 5

Principal PM Manager Hyderabad, Telangana, India Date posted Aug 11, 2025 Job number 1842849 Work site Up to 50% work from home Travel 25-50 % Role type People Manager Profession Product Management Discipline Product Management Employment type Full-Time Overview Are you passionate about building large-scale cloud services and experiences that delight developers? Does leading a group of talented product managers to deliver AI-powered products sound exciting? The Developer Division under CoreAI - Platform and Tools organization at Microsoft India Development Center (IDC) is looking for a seasoned product leader to help create and ship exciting services aimed at developers, quality assurance engineers, DevOps engineers, and site reliability engineers. Our division's mission is to empower developers and their teams to achieve more. We want to make Azure the cloud of choice for any developer building any app on any platform. We ship popular developer facing services in Azure, such as Azure Load Testing, Azure App Service, Azure Functions, Azure Container Apps, Azure Logic Apps, Azure Cache for Redis, etc. Key areas of our investments include incubation of new services in the fast-growing cloud-native testing space. We are incubating new AI-powered offerings in the fast-growing cloud-native testing space with the potential to engage millions of developers and testers building in the cloud, and significant new revenue generation opportunities for Azure and Microsoft. If this sounds exciting, please read on. Qualifications Required 12+ years of experience with at least 5 years as a Product Manager in shipping large-scale enterprise or developer-focused products to external customers Demonstrated ability to directly manage a team of PMs to achieve results, create a high-performing healthy team, and grow careers Strong program management, project management and cross-group collaboration skills Bachelor’s degree or higher in Computer Science or related fields Preferred Ability to innovate at a platform level and drive integrated, end-to-end solutions through the shipping process Great cross divisional relationship building skills to establish long lasting, trusted relationships with partner teams Great problem-solving skills and outstanding drive for results. Ability to drive clarity, communicate goals to key stakeholders, and motivate them to execute on time and at a high quality Self-starter, who proactively identifies problems, takes risks, proposes solutions, and drives a team to address them Responsibilities We are looking for an experienced product management leader to drive the strategy, roadmap, and execution for multiple new service offerings in Azure while managing a diverse and fast-growing group of talented product managers. This role requires strong product thinking and leadership, track record of successfully shipping cloud service or developer-focused products to market, and technical depth in cloud native and open-source technologies. We are looking for someone who: Has a passion for people management with a demonstrated track record of recruiting and retaining high performers Leads by example through the model, coach, and care philosophy Builds upon a strong team ethos and embodies company and division values, cultivating a culture based in diversity, inclusion, growth mindset, and customer obsession Is qualitatively and quantitatively data-driven and agile in seeking and using data for decision-making Engages and influences with customers and partners at strategic, global companies Can create strategy and drive recommendations partnering with internal executive level stakeholders Has an enduring passion for software, the ability to ramp up on new technologies quickly, and identify value proposition for developer customers Collaborates across organizational boundaries, building experiences our customers will love Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

locations Telangana, India time type Full time posted on Posted Today job requisition id JR108228 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Sr. Analyst – SOX Compliance Job Description The SOX Compliance Senior Analyst will play a key role on the Corporate Governance, Risk & Compliance (GRC) team, driving operational excellence for the company’s Sarbanes-Oxley (SOX) program. This role partners with Finance, IT, and Internal Audit to ensure Internal Controls over Financial Reporting (ICFR) are properly designed, implemented, and operating effectively across the enterprise. The Sr. Analyst reports to the Director of SOX Governance, Risk & Compliance and participates as a key member of the Finance & Compliance organization. Responsibilities Assist in managing the annual SOX compliance plan, including scoping, risk assessment, and maintenance of the SOX testing calendar. Coordinate walkthroughs with process owners to document narratives, flow-charts, and risk-control matrices (RCMs). Perform detailed testing of key manual, automated, ITGC, and entity-level controls; retain clear work-paper evidence in accordance with PCAOB standards. Track and report control deficiencies, evaluate severity, and work with owners to develop and monitor remediation plans. Develop and maintain dashboards and metrics to communicate SOX status, testing progress, and remediation trends to stakeholders and the Audit Committee. Support external auditors by facilitating requests, aligning testing strategies, and ensuring timely delivery of evidence. Advise control owners on design enhancements, segregation-of-duties (SoD) conflicts, and opportunities for automation or efficiency. Map and maintain a common control framework that links SOX controls to related compliance requirements (e.g., COSO, COBIT). Manage the centralized GRC tool to house control documentation, testing results, and evidence artifacts; champion continuous monitoring capabilities. Provide SOX training and promote a culture of compliance and continuous improvement across finance, IT, and business operations. Perform ad-hoc reviews (e.g., M&A integration, system implementations) to assess SOX impact and design pre-implementation controls. Practice Agile methods and encourage automation to enhance control effectiveness and testing efficiency. Qualifications Education — Bachelor’s degree in Accounting, Finance, Information Systems, or a related field. Experience — 5 + years of combined SOX, internal audit, or Big 4 assurance/advisory experience, including exposure to ITGCs and automated controls. Certifications — CPA, CIA, CISA, or similar professional credential preferred. Technical Skills — Strong understanding of COSO framework, PCAOB guidance, and ERP/CRM/Codig environments (e.g., Workday, Salesforce, Zuora, Github); proficiency with GRC/ICFR tools (Workiva, OneTrust, or similar): proficiency w/ associate tools (ServiceNow, Smartsheet, Lucid Charts, Confluence) Analytical & Project Skills — Ability to analyze complex processes, manage multiple priorities, and drive projects to completion under tight deadlines. Communication — Excellent written and verbal skills; able to translate technical control concepts for both finance and non-technical audiences. Interpersonal — Proven ability to influence cross-functional stakeholders, foster collaboration, and maintain high ethical standards. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings. The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving. Key responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops account plans and strategies to enhance client engagement and retention. Identifies opportunities for upselling or cross-selling additional services. Manages the implementation of new services, upgrades, and projects for clients. Coordinates project timelines, resources, and deliverables to ensure successful outcomes. Ensures that service delivery aligns with contractual agreements and compliance requirements. Consults with legal team to ensure that all contract escalations are addressed with contract governance. Monitors and reports on contract performance. May oversee financial aspects of client accounts, including budgeting and forecasting. May manage billing and invoicing processes. Collaborates with technical teams to ensure that client environments are stable, secure, and up to date. Stays informed about industry trends and emerging technologies to provide informed recommendations to clients. Identifies and mitigates risks associated with service delivery and client relationships. Develops contingency plans for potential disruptions. Maintains accurate records, client documentation, and incident reports. Provides regular reports on service performance and client satisfaction to internal and external stakeholders. Knowledge, Skills and Attributes: Passionate about service delivery with a strong ability to manage a coordinated delivery of service. Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed. Seasoned understanding of managed services, including infrastructure, cloud, security, and support. Seasoned proficiency in project management. Excellent communication, negotiation, and problem-solving skills. Excellent client centricity, proven ability to manage client relationships and drive client satisfaction. Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing. Seasoned familiarity with ITIL or other IT service management frameworks. Ability to work under pressure and has exceptional organizational skills and attention to detail Ability to work collaboratively with cross-functional teams. Adaptability and a customer-focused mindset. Academic qualifications and certifications: Bachelor's degree or equivalent qualification in Information Technology or Business or related field. Relevant ITIL certification preferred. Relevant project management certification (for example, PMP) is preferred. Required experience: Seasoned demonstrated experience in a managed services and/or support services environment. Seasoned demonstrated experience in managed services - service delivery and client management. Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements. Seasoned demonstrated experience in monitoring contract performance. Seasoned demonstrated experience in managing service delivery projects for clients. Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms. Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Principal Product Manager Hyderabad, Telangana, India Date posted Aug 11, 2025 Job number 1857813 Work site Microsoft on-site only Travel 0-25 % Role type People Manager Profession Product Management Discipline Product Management Employment type Full-Time Overview The Windows & Devices (W+D) organization is driving the next wave of AI innovation across the Windows ecosystem. As part of this mission, we are seeking a Principal PM Lead to lead AI fundamentals efforts that are at the intersection of silicon, AI, and system fundamentals. You will lead a PM team that ensures our Windows experiences are performant, power efficient, and reliable across diverse silicon and system configurations. The team define and drive efforts to improve fundamentals across Windows, partner with engineering and silicon teams, and build tools and data pipelines that provide deep insights into features, system impacts, and more. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree AND 15+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Effective verbal and written communication. 7+ years of experience shipping embedded software or hardware. Capability to understand and integrate technical concepts across various disciplines. People management experience. Other Requirements : Some domestic and international travel may be necessary Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Experience shipping hardware/software through at least 3-5 product cycles. Experience with AI/ML systems, fundamentals, performance engineering or Strong background and working experience in OEM ecosystem Experience with system-level performance, power, or silicon fundamentals. Motivated and self-driven attitude. Responsible for collaboration with partners across organizational boundaries. Provide technical leadership and build talent to ensure the overall health of the team by developing and mentoring team members while helping them grow both technically and professionally. Enthusiastic, motivated and self-driven. #W+DJOBS #WDJOBS Responsibilities People leadership: Managing a team of high-caliber PMs, ensuring program planning, development and execution. Cross-Functional Leadership: Collaborate with engineering, silicon, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Tooling and Automation: Partner with engineering to develop scalable fundamentals tools and dashboards that provide visibility into AI model performance, accuracy, and system impact. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Advisory Services Financial Services Office – Financial Services Risk Management (FSRM) – Credit Risk – Senior Consultant Description EY's Financial Services Office (FSO) is a unique, industry-focused business unit that provides a broad range of integrated services that leverage deep industry experience with strong functional capability and product knowledge. FSO practice provides integrated advisory services to financial institutions and other capital markets participants, including commercial banks, investment banks, broker-dealers, asset managers (traditional and alternative), insurance and energy trading companies, and the Corporate Treasury functions of leading Fortune 500 Companies. The service offerings provided by the FSO Advisory include: market, credit and operational risk management, regulatory advisory, quantitative advisory, structured finance transaction, actuarial advisory, technology enablement, risk and security, program advisory, and process & controls. Within EY’s FSO Advisory Practice, the Financial Services Risk Management (FSRM) group provides solutions that can help FSO clients to identify, measure, manage and monitor the market (trading book), credit (banking book), operational, and regulatory risks associated with their trading, asset-liability management, capital management and other capital markets activities. Within FSRM, the Credit Risk (CR) team assists clients to design and implement strategic and functional changes and regulatory changes across risk management within the banking book portfolio. Clients include large domestic and global financial institutions and banking organizations. Key Responsibilities Demonstrate deep technical capabilities and industry knowledge of financial products, in particular lending products Understand market trends and demands in the financial services sector and issues faced by clients by staying abreast of current business and industry trends relevant to the client's business Monitor progress, manage risk, and effectively communicate with key stakeholders regarding status, issues and key priorities to achieve expected outcomes Play an active role in mentoring junior consultants within the organization Required to review, analyse and concur with tasks completed by junior staff Flexibility to work across projects involving model audits, validation and development activities Qualifications, Certifications And Education Must-have: Postgraduate (masters in accounting, finance, economics, statistics or a related field) with at least 3 years of related work experience End-to-end understanding of model development/validation of Commercial Lending, Fair Lending, Treasury PPNR, Treasury ALM, AML / Fraud, AI /ML models Knowledge of Credit Risk and Risk Analytics techniques is desirable. Should have hands on experience in data preparation, manipulation and consolidation. Strong documentation skills. Required to be adept in quickly grasping key details and summarizing them in a presentation or document. Strong background in statistics and econometrics Should be able to take initiative and work independently with minimal supervision, if required Strong technical skills, highly proficient in Advanced Python (Pandas, Scikit Learn, Object Oriented Programming, Parallel Processing), SAS (SAS Certified Preferred), SQL, R, excel Good-to-have: Certifications such as FRM, CFA, PRM, SCR, RAI Credit Risk/Regulatory Model Development (IRB, IFRS9, CCAR, CECL, DFAST etc.) Proficiency in Java/C++ Experience in Data/Business Intelligence (BI) Reporting Good to have knowledge in Machine Learning models and its applications. Willingness to travel to meet client needs Previous project management experience EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Front Office Executive Work Dynamics Job Description JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves: the first point of contact for visitors and guests, managing the reception area and providing administrative support. They are responsible for creating a positive first impression and ensuring smooth operations at the front desk. Key Responsibilities: Greeting and Assisting Visitors: Welcoming guests, providing information, and directing them to the appropriate personnel or department. Managing Phone Calls and Emails: Answering and directing calls, handling inquiries, and managing messages. Maintaining the Reception Area: Ensuring the reception area is tidy, presentable, and well-stocked with necessary supplies. Administrative Support: Assisting with tasks such as mail distribution, scheduling appointments, and managing office supplies. Ensuring Security: Following security procedures and controlling access to the office. Key Skills: Communication Skills: Excellent verbal and written communication skills are essential for interacting with visitors and handling inquiries. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a tidy workspace. Customer Service Skills: Providing a positive and helpful experience for visitors and guests. Professionalism: Maintaining a professional demeanour and representing the company in a positive light. Problem-Solving Skills: Addressing visitor inquiries and resolving issues efficiently. Front Office Executive Job Description - Expertia AI The Front Office Executive is the first point of contact for guests and visitors. They are responsible for welcoming guests, answering inquiries, and directing them Sound like you? To apply you need to have: Strong knowledge of facility / building / property operations Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. You have to act as backup / reliver for the resources deployed in the City. Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives Preferred Skills: - Experience in Facilities Management is required. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required. Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply Today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

#connections #DataEngineer #Hyderabad #WFO #Immediate Hi Connections, We are hiring.... Job Title: Data Engineer Location: Hyderabad Experience: 5-10Years Department: Data & AI Engineering About the Role We are looking for a skilled and motivated Data Engineer to join our team. You will design, build, and maintain robust data pipelines and data storage systems that power our AI models and analytics products. As part of a cross-functional team, you’ll collaborate with AI/ML engineers, data scientists, and product teams to ensure that our data infrastructure is reliable, scalable, and ready to support innovative AI-driven features. Key Responsibilities ✅ Design, develop, and maintain ETL/ELT processes and automated data pipelines. ✅ Build and manage data warehouses, data lakes, and other storage solutions to support analytics and machine learning workflows. ✅ Ensure data quality, consistency, and availability across systems. ✅ Collaborate with data scientists and AI engineers to understand data requirements and support model training and deployment. ✅ Optimize data storage and query performance for cost and speed. ✅ Implement monitoring, logging, and alerting for data workflows. ✅ Document data models, schemas, and engineering processes for internal teams. ✅ Stay up-to-date with the latest tools and best practices in data engineering. Required Skills & Qualifications ● Bachelor’s or Master’s degree in Computer Science, Data Engineering, Information Systems, or related field. ● Proficiency in SQL and at least one programming language (Python preferred). ● Experience building and maintaining ETL/ELT pipelines. ● Familiarity with data warehousing concepts and tools (e.g., Snowflake, Redshift, BigQuery). ● Experience with cloud platforms (AWS, Azure, GCP) and related data services. ● Solid understanding of data modeling, data governance, and data quality management. ● Strong analytical and problem-solving skills. ● Ability to work collaboratively in agile, cross-functional teams. Preferred / Nice to Have: ● Experience with big data technologies (e.g., Apache Spark, Hadoop, Kafka). ● Familiarity with workflow orchestration tools (e.g., Airflow, Prefect). ● Exposure to MLOps or supporting AI/ML model pipelines. ● Previous experience working in a startup or product-focused environment. Interested guys, kindly share your updated profile to pavani@sandvcapitals.com or reach us on 7995292089. Thank you. Job Type: Full-time Pay: ₹1,500,000.00 - ₹3,000,000.00 per year Experience: ETL: 7 years (Required) Work Location: In person

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services. You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing. Support window includes all 24/7 office users as well as remote users at home location (WFH) As Senior Service Desk Analyst, You Will… Provide expert-level technical support for hardware, software, and network-related issues Diagnose and resolve complex problems efficiently, ensuring minimal downtime for end-users Mentor and guide junior support analysts in problem-solving, troubleshooting techniques, and customer service best practices Conduct training sessions to enhance the skills of the remote support team Manage and prioritize escalated support issues, ensuring timely resolution and effective communication with end-users Collaborate with other support tiers and departments for seamless issue resolution Maintain accurate and detailed documentation of troubleshooting steps, solutions, and best practices Contribute to the development of a knowledge base and ensure its accessibility to the support team Optimize the use of remote support tools and technologies to enhance efficiency in issue resolution Stay informed about the latest advancements in remote support tools and recommend improvements Uphold a high standard of customer service, ensuring positive interactions with end-users Address and resolve challenging customer situations professionally and efficiently Identify opportunities for process improvement and actively participate in the implementation of new tools and methodologies Provide insights and recommendations for enhancing the overall remote support strategy Ensure adherence to cybersecurity best practices in remote support activities Stay informed about emerging security threats and implement measures to safeguard systems and data Improve existing processes through process gap analysis, reduction of process redundancies, enforcement of risks and controls and proposing automation Develop reporting mechanisms to measure ongoing performance and bottlenecks Provide accurately and timely information to users in accessible formats Act as a liaison from Service Desk to L0 Service Desk and all other departments and business units Coordinate the knowledge article feedback to review the comments and assign to the knowledge or process owner to review the article Recommend improvements to the Knowledge or process owner As Senior Service Desk Analyst, You Have… Must be a full time technical graduate Must have a minimum or 3-5+ years of experience in IT service Desk Operations and Technical Troubleshooting Must have good logical probing, understanding and troubleshooting skills Good to have experience in working on ticketing system tools like Jira, Service Now or Remedy Experience with remote support tools and technologies Familiarity with IT service management (ITSM) processes and tools Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus Must have exceptional English written and verbal communication skills Concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware Hands on experience on Windows OS, AD, User Administration along with other complex issues related to system, Network, Proxy and VPN Hands on experience in Major Incident Management Excellent knowledge of technical management, information analysis, and of computer hardware/software systems Experience in knowledge management content development (create, edit, validate and manage knowledge articles) or technical writing Clarity and understanding of process management and Process Improvement Excellent collaboration, facilitation and training skills Ability to follow SOPs and resolve issues Self-motivated and should have the ability to multitask with ability to think and act independently Strong critical analytical skills, excellent customer service skills Strong relationship-building skills, can network and work well with remote stakeholders Typing speed of a minimum 30 words per minute Ability to speak Spanish is plus but not compulsory

DESCRIPTION Want to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, process optimization and execution of scalable and robust operational mechanisms, to join the GO-AI Ops DnA team. In this position you will be responsible for supporting our sites to build solutions for the rapidly expanding GO-AI team. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites. We are looking for an entrepreneurial and analytical program manager, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often. Key job responsibilities Design and develop highly available dashboards and metrics using SQL and Excel/Tableau Execute high priority (i.e. cross functional, high impact) projects to create robust, scalable analytics solutions and frameworks with the help of Analytics/BIE managers Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area Creates and maintains comprehensive business documentation including user stories, acceptance criteria, and process flows that help the BIE understand the context for developing ETL processes and visualization solutions. Performs user acceptance testing and business validation of delivered dashboards and reports, ensuring that BIE-created solutions meet actual operational needs and can be effectively utilized by site managers and operations teams. Monitors business performance metrics and operational KPIs to proactively identify emerging analytical requirements, working with BIEs to rapidly develop solutions that address real-time operational challenges in the dynamic AI-enhanced fulfillment environment. About the team The Global Operations – Artificial Intelligence (GO-AI) team remotely handles exceptions in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence. This team provides end-to-end solutions through inbuilt competencies of Operations and strong central specialized teams to deliver programs at Amazon scale. It is operating multiple programs including Nike IDS, Proteus, Sparrow and other new initiatives in partnership with global technology and operations teams. BASIC QUALIFICATIONS Experience defining requirements and using data and metrics to draw business insights Knowledge of SQL Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages Knowledge of Python, VBA, Macros, Selenium scripts 1+ year of experience working in Analytics / Business Intelligence environment with prior experience of design and execution of analytical projects PREFERRED QUALIFICATIONS Experience in using AI tools Experience in Amazon Redshift and other AWS technologies for large datasets Analytical mindset and ability to see the big picture and influence others Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem Good oral, written and presentation skills combined with the ability to be part of group discussions and explaining complex solutions Ability to apply analytical, computer, statistical and quantitative problem solving skills is required Ability to work effectively in a multi-task, high volume environment Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Who we are With over $1.44 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco. Your Role To maintain the highest standards of Client Reporting for Invesco’s Institutional/ Retail Clients by being responsible for the administration of a defined portfolio You Will Be Responsible For: Coordinate data from various applications and teams to prepare accurate Daily, Weekly, Monthly, and Quarterly Reports for clients within specified deadlines. Assist in addressing client queries promptly and effectively within the stipulated time frame. Proficient in working with minimal supervision while handling process queries. Provides training and support to new team members. Assists the Lead in implementing development plans for new team members Strictly follows policies and procedures while working on reports, ensuring the highest standards of Quality and Timelines. Contribute in data testing for various items in new and ongoing GCCP projects. Assist Seniors with issues pertaining to items Process. Assist other Client Reporting teams with on heavy production periods. Ensure Team Lead/ Manager is made aware of any item which is deemed to be aware of. Work Experience / Knowledge: 2.5-3 yrs. of previous experience in financial services industry, with good operations exposure Understanding of Asset Management Industry and understanding of performance calculations is preferred. Skills / Other Personal Attributes Required: Team Player Excellent communication skills Eye for detail and accuracy Flexibility and adaptability Able to work independently and drive initiatives individually whenever require. Academic requirements MBA Or any professional qualification with finance as the major Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers: https://careers.invesco.com/india/

Key Responsibilities: Independently develop and deliver in depth, comprehensive CI deliverables including periodic monitoring, indication-based pipeline landscapes, competitor asset profiles, market landscapes, key event trackers, competitor approval timelines, conference coverage, newsletters etc. Analyze and triangulate information from multiple secondary data sources and propriety databases such as TrialTrove, PharmaProjects, Cortellis, Evaluate, DRG, AlphaSense, and more to deliver holistic competitor profiles and landscape assessments Develop client- ready outputs (slides or documents) with the best suited data synthesis and convincing visualization to convey key messages while maintaining rigorous quality checks on insights and outputs to ensure data accuracy and relevance Manage multiple CI projects under tight timelines interfacing with global clientele and prioritize requests based on the criticality and client expectations and strategic priorities Leverage advanced tools and innovative methods, including AI to enhance data collection, accelerate analysis, and improve efficiency and impact of deliverables by thinking beyond traditional approaches Understand business context about key client assets and competitor dynamics to monitor KITs/KIQs, and develop meaningful insights and recommendations from diverse data sources What You Bring: Experience: 4-6 years experience in competitive intelligence in pharmaceutical or life sciences industry Functional Skills: In-depth understanding of global pharmaceutical markets across development stages – early pipeline, pre-launch, and marketed products including clinical development processes, regulatory pathways, and commercial considerations Strong experience in working with pharmaceutical databases including (but not limited to) BioMed tracker, PharmaProjects, Trial trove, IQVIA, Cortellis, Evaluate, DRG, AlphaSense Past experience of contributing to projects in but not limited to market landscaping, product/asset profiling, competitor benchmarking, pipeline assessments, conference monitoring, and triangulating data from multiple sources Proficient in Microsoft Office tools (PowerPoint, Excel, Word); ability to create compelling, insightful, and client-ready deliverables presentations and reports Awareness of and curiosity about AI/ML tools and their potential applications in CI workflows Behavioral Skills: High learning agility and a proactive mindset Resilient and adaptable in a dynamic, fast-paced work environment Team player with leadership potential, willing to take ownership and contribute to collective success Strong collaboration and interpersonal skills and work independently within a global and multicultural team (both virtual and in-person) Effective communication and articulation skills, ability to convey complex insights in a structured and impactful manner Strategic thinking to connect dots across data sets with attention to detail Good organizational, time management and priority setting skills, and the flexibility to multi-task

Tezo is a new generation Digital & AI solutions provider, with a history of creating remarkable outcomes for our customers. We bring exceptional experiences using cutting-edge analytics, data proficiency, technology, and digital excellence. Roles & Responsibilities: Understand Tezo offerings clearly in order to effectively communicate with prospects. Know and understand the assigned territory. Validate and Manage assigned Target Accounts on CRM. Effective Prospecting (via cold calling, outbound calls, emailing, and networking). Tailor pitch according to account/contact profile and effectively engage a prospect (at various stages of sales cycle cold call/follow-up). Good Knowledge of tools like LinkedIn Sales Navigator, ZoomInfo & other tools. Qualify by BANT (Budget Authority Need & Time). Working with internal teams to get SOW/Proposals in line with client discussions Negotiation/Closure. Work closely with Sales Manager and support in engaging with Key Accounts by qualifying prospects and drive new opportunities. Strives to meet or exceed Lead targets on a daily, weekly, monthly, and quarterly basis. Qualification: Postgraduate (MBA) in Marketing. 2 - 5 years' experience in IT Services Sales in the USA. Excellent communication skills (especially engaging customers over the phone and email). Organized, disciplined, and a Hunter by choice. Key Skills: - Business Development, Inside Sales, International Sales, and Sales.

#Connections #hiring #FrontendEngineer #Hyderabad #WFO Hi Connections, We are hiring.... Job Title: Frontend / UI Engineer Location: Hyderabad Department: Engineering / Product Development / UX Experience: 5-10 Years About the Role We are seeking creative and detail-oriented Frontend / UI Engineers to join our product team. You will design and build responsive, user-friendly web interfaces that bring our AI-powered products to life. As part of a collaborative, cross-functional team, you’ll work closely with designers, backend engineers, and AI/ML teams to turn concepts and prototypes into polished production features. Key Responsibilities ✅ Develop modern, responsive web interfaces using HTML, CSS, and JavaScript frameworks (e.g., React, Angular, Vue.js). ✅ Translate UX/UI designs and wireframes into high-quality code. ✅ Collaborate with product managers and designers to refine requirements and user flows. ✅ Ensure applications perform well across browsers and devices. ✅ Optimize components for maximum speed, usability, and scalability. ✅ Participate in code reviews, share feedback, and contribute to frontend best practices. ✅ Work with backend engineers to integrate APIs and data-driven features. ✅ Stay updated with emerging frontend technologies and propose improvements to tools and workflows. Required Skills & Qualifications ● Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). ● Strong proficiency in HTML5, CSS3, and JavaScript (ES6+). ● Experience with at least one modern frontend framework (React preferred; Angular or Vue.js also welcome). ● Understanding of responsive design and cross-browser compatibility. ● Familiarity with RESTful APIs and integrating backend services. ● Strong attention to detail and commitment to delivering polished user experiences. ● Collaborative mindset and ability to work in agile teams. Preferred / Nice to Have ● Experience with TypeScript and frontend state management (Redux, Context API, etc.). ● Familiarity with CSS preprocessors (Sass, LESS) or CSS-in-JS libraries. ● Exposure to design systems, component libraries, and accessibility best practices. ● Experience with testing frameworks (e.g., Jest, Cypress). ● Previous work on data-driven dashboards or AI/ML-powered interfaces. Interested guys, kindly share your updated profile to pavani@sandvcapitals.com or reach us on 7995292089. Thank you. Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,500,000.00 per year Experience: UI: 7 years (Required) Work Location: In person

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks. The ideal candidate will ensure that standards and processes are followed to provide effective customer service and meet requirements, and serve as the service-desk liaison to major business-impacting initiatives. As Assistant Manager of Global Service Desk, You Will… Manage the day to day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations providing phone, email, and live chat support in line with the agreed SLAs Provide and manage service delivery best practices for managing tickets and client expectations Monitor metrics to ensure continual improvement on all processes, as well as identify problem trends to reduce future service incidents Oversee and manage team schedules, resource capacity for each shift balancing time-offs and preventing burnouts Develop SLA and OLAs to set expectations and measure performance of GSD Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality Owner of key measurements, KPIs, and Service Levels for SD services Responsible for ensuring all KPis and Metrics are measured and adhered to Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly and as needed meetings Process and drive incident deep dive sessions to identify gaps and develop strategies for improvement Ensure that the Service Desk is resourced, with blended employee and flexible resources, to meet the day to day and project demands Responsible for mentoring and coaching the GSD leads and teams with their individual career plans Must be delivery focused and able to direct their team to deliver SLAs that enable the business to meet its objectives Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and discuss successes/challenges Conduct annual performance evaluations for all direct reports Maintain a close working relationship with internal and external stakeholders to meet SLAs Plan, coordinate, and work on ad-hoc projects for GSD as and when required As Assistant Manager of Global Service Desk, You Have… Full time Technical Graduate or relevant graduates preferred ITIL Certified (Desired) Additional technical certifications would be a plus Overall 10+ years of experience in IT service management 5 + years of experience working in Service Desk under various Roles 3+ years of relevant experience in managing IT Helpdesk Operations or Technical Service Desk Understanding of process, delivery and operations management Subject matter expert in ITIL v3 or V4 service management with proven background in various technical disciplines and technologies Must have exceptional written and oral communication skills Technical awareness with hands-on knowledge and experience on various technologies that touch GSD Positive attitude towards solving customer problems The ability to accurately prioritize tasks and accomplish them in a timely fashion The ability to review various processes and procedures and improve them and keep them up to date at regular intervals Self-motivated and able to work in a fast paced environment The ability to think and act independently Strong analytical and problem solving skills. Strong relationship-building skills, can network and work well with remote stakeholders Excellent reporting and presentation skills Must have an eye for details and fine prints Must have good logical probing, understanding and troubleshooting skills

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Key Attributes: Product Ownership | The candidate should demonstrate a track record of owning successful Enterprise product development in a SaaS environment. Execution | The candidate should be proactive in the action they take. Analytical | The candidate should understand how to interpret information and how to apply it in action. They should always be looking for ways to scale. Skilled Communicator | The candidate should be able to communicate and manage cross-functional teams to get results. What you get to do in this role: Lead product strategy that sets us up for success. Communicate product priorities and build consensus. Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries. Work with multiple teams to guide projects through development and bring high-quality products to life. Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction. Communicate complex problems into easily understood requirements and provide solutions. Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 8 years of overall product management experience with at least 2 years in a large/prominent company. Experience building and launching products for external, paying customers. Experience working in an agile/scrum environment. Experience creating, owning, and driving product road maps. Experience with end-to-end product delivery - discovery, ideation, requirements/specs, delivery, data analysis/customer feedback. Experience collaborating with software engineers, architects, UX, and other stakeholders. Strong oral and written communication skills - able to communicate complex concepts clearly and concisely. Can articulate/demonstrate innovative thinking. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

B2B - Growth Marketing Manager Location: Hyderabad, India About Us We are a leading B2B sales and digital marketing agency committed to driving revenue growth for our clients through data-driven strategies, advanced automation, and innovative marketing solutions. We are seeking a B2B Account Manager - Sales & Marketing with a strong background in demand generation, account-based marketing (ABM), and inbound marketing. If you have a passion for leveraging AI, marketing automation, and cutting-edge tools to deliver exceptional results, we want to hear from you! About You You are a results-oriented marketer with hands-on experience in managing revenue-driven marketing programs. You excel in demand generation, ABM, and inbound marketing strategies, leveraging automation, AI-driven tools, and data analytics for measurable impact. You are a strong leader, capable of managing and mentoring a high-performing marketing team while continuously innovating and experimenting with new strategies. Key Responsibilities Marketing Strategy & Revenue Growth Develop and execute integrated ABM, Inbound Marketing, and Demand Generation strategies to drive pipeline growth. Lead multi-channel marketing campaigns (email, paid media, SEO, content) for high-impact lead generation. Identify upsell and cross-sell opportunities to maximise revenue from existing accounts. Innovate and implement AI-powered marketing solutions to improve efficiency and results. Sales Enablement & AI-Driven Marketing Work closely with sales teams to create enablement assets (sales decks, case studies, battle cards). Implement AI-driven predictive analytics, automation, and personalisation to enhance marketing effectiveness. Manage and optimise marketing automation platforms (HubSpot, Marketo, Pardot, etc.) to streamline lead nurturing. Analyse intent data and behavioural insights to improve targeting and engagement. Performance Marketing, SEO & Programmatic Advertising Plan and manage Google Ads, LinkedIn Ads, programmatic advertising, and retargeting campaigns. Oversee SEO strategy, including technical SEO, content optimisation, and link-building initiatives. Drive conversion rate optimisation (CRO) efforts to improve landing page performance. Data-Driven Insights & Reporting Build real-time dashboards and performance reports using Google Analytics, HubSpot, and Tableau. Continuously monitor and optimize marketing campaigns based on data-driven insights. Provide strong case studies demonstrating measurable revenue impact from past marketing programs. Team Leadership & Project Management Hire, mentor, and develop a team of marketers to deliver high-impact campaigns. Manage multiple client accounts, ensuring projects are executed efficiently and aligned with business objectives. Utilise project management tools (Asana, Trello, Monday.com) to track progress and deadlines. Market Intelligence & Continuous Learning Stay ahead of industry trends, AI tools, and emerging marketing technologies to maintain a competitive edge. Monitor competitor activities and recommend innovative solutions for market differentiation. Continuously experiment and improve strategies for faster, more effective marketing execution. Requirements ✅ Experience: 3-5 years in B2B marketing and sales enablement with a track record of managing multi-channel programs. ✅ Marketing Technology: Hands-on experience with 2-3 marketing automation platforms (HubSpot, Salesforce, Marketo, Pardot) and intent data tools (Bombora, 6sense). ✅ AI & Automation: Strong understanding of AI-driven marketing platforms for faster execution and efficiency. ✅ Ad Platforms & SEO: Expertise in Google Ads, LinkedIn Ads, programmatic advertising, and SEO tools (SEMrush, Ahrefs, Screaming Frog). ✅ Data & Reporting: Strong grasp of analytics platforms (Google Analytics, Tableau) to track and optimise performance. ✅ Communication Skills: Excellent written and spoken English, with strong interpersonal and client-facing communication skills. ✅ Project Management: Strong organisational skills with experience using project management tools (Asana, Trello, Monday.com). ✅ Continuous Learning: Passion for experimentation, innovation, and staying ahead of industry trends. Why Join Us? Work with top-tier B2B brands and cutting-edge marketing technologies. Lead innovative, data-driven marketing programs that drive real revenue impact. Opportunity to grow, experiment, and continuously improve your marketing skill set. Competitive salary with performance-based incentives. Be part of a collaborative and forward-thinking marketing team redefining B2B success! Job Type: Full-time Pay: ₹500,000.00 - ₹1,000,000.00 per year Benefits: Flexible schedule Paid sick time Education: Bachelor's (Required) Experience: B2B Marketing: 3 years (Required) Language: Eng (Preferred) Work Location: In person

#Connections #Hiring #VerificationEngineer #Hyderabad #Experience Hi Connections, We are hiring.... Job Title: Verification Engineer Location: Hyderabad / Bangalore / Hybrid Department: Semiconductor / VLSI Design Verification Employment Type: Full-Time Experience: 3+Years Job Summary We are seeking a detail-oriented Verification Engineer to ensure functional correctness and robustness of complex SoC/ASIC designs. The role involves creating verification environments, developing testbenches, executing test plans, and debugging issues in collaboration with RTL, architecture, and physical design teams. Key Responsibilities ● Develop and execute verification plans based on architecture and design specifications. ● Create SystemVerilog/UVM-based testbenches for block-level and top-level verification. ● Implement constrained-random, directed, and coverage-driven verification methodologies. ● Perform functional coverage analysis to ensure thorough testing. ● Debug RTL issues by analyzing simulation waveforms and working with design engineers. ● Integrate third-party IPs and verify their functionality in the system. ● Automate regression runs and maintain test environments. ● Document verification processes, results, and closure reports. Required Skills & Qualifications ● Bachelor’s/Master’s degree in Electrical Engineering, Electronics, Computer Engineering, or related field. ● 3+ years of experience in ASIC/SoC verification. ● Strong proficiency in SystemVerilog and UVM methodology. ● Experience with simulation tools (Synopsys VCS, Cadence Xcelium, Mentor QuestaSim). ● Understanding of AMBA protocols (AXI, AHB, APB) and other standard interfaces. ● Familiarity with functional coverage, code coverage, and assertion-based verification (SVA). ● Strong debugging skills using waveforms and simulation logs. Preferred Qualifications ● Experience with low-power verification (UPF/CPF). ● Knowledge of FPGA-based verification and emulation platforms. ● Exposure to AI/ML accelerator verification or DSP systems. ● Familiarity with Python/TCL/Perl scripting for automation. ● Experience with formal verification tools (JasperGold, VC Formal). Interested guys, kindly share your updated profile to pavani@sandvcapitals.com or reach us on 7995292089. Thank you. Job Type: Full-time Pay: ₹1,200,000.00 - ₹1,500,000.00 per year Experience: ASIC/SoC Verification: 3 years (Required) Work Location: In person

#Connections #Hiring #QAEngineer #Hyderabad #AI #WFO Hi Connections, We are hiring..... Job Title: QA / Test Engineer Location: Hyderabad Department: Engineering / Product Quality Experience: 5-10 Years About the Role: We’re looking for a detail-oriented and proactive QA / Test Engineer to ensure our AI-powered products meet the highest standards of quality, usability, and performance. As part of a collaborative, cross-functional team, you will design and execute test plans, identify and document issues, and help automate testing workflows to support continuous delivery. Key Responsibilities: ✅ Develop and execute manual and automated test cases for web applications, APIs, and data-driven features. ✅ Identify, log, and track defects, collaborating with engineers to resolve them efficiently. ✅ Design and implement automated test scripts for regression, performance, and functional testing. ✅ Validate AI/ML outputs and model-driven features against product requirements and real-world scenarios. ✅ Participate in requirements reviews to ensure testability and clear acceptance criteria. ✅ Contribute to improving QA processes, tools, and documentation. ✅ Work closely with product managers and developers to understand new features and provide feedback early in the development cycle. Required Skills & Qualifications: ● Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience). ● Experience in software quality assurance, testing, or related roles. ● Familiarity with writing test cases and test plans. ● Basic knowledge of automation tools (e.g., Selenium, Cypress) and scripting languages (e.g., Python, JavaScript). ● Understanding of web technologies, REST APIs, and data validation. ● Strong analytical and problem-solving skills. ● Detail-oriented mindset and commitment to product quality. ● Good communication and collaboration skills. Preferred / Nice to Have: ● Experience testing AI/ML products, data pipelines, or data-driven applications. ● Familiarity with CI/CD tools and integrating automated tests into pipelines. ● Knowledge of performance, load, or security testing tools. ● Previous experience in a startup or agile product team. Interested guys, kindly share your updated profile to pavani@sandvcapitals.com or reach us on 7995292089. Thank you. Job Type: Full-time Pay: ₹1,500,000.00 - ₹3,000,000.00 per year Experience: QA: 7 years (Required) Work Location: In person Speak with the employer +91 7995292089

Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role And Responsibilities As an Data Engineer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise search applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviours. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modelling results Preferred Education Master's Degree Required Technical And Professional Expertise Proof of Concept (POC) Development: Develop POCs to validate and showcase the feasibility and effectiveness of the proposed AI solutions. Help in showcasing the ability of Gen AI code assistant to refactor/rewrite and document code from one language to another Document solution architectures, design decisions, implementation details, and lessons learned. Stay up to date with the latest trends and advancements in AI, foundation models, and large language models. Evaluate emerging technologies, tools, and frameworks to assess their potential impact on solution design and implementation Preferred Technical And Professional Experience Experience and working knowledge in COBOL & JAVA would be preferred Having experience in Code generation, code matching & code translation leveraging LLM capabilities would be a Big plus Demonstrate a growth mindset to understand clients' business processes and challenges

#Connections #Hiring #DataScientist #Immediate #Experience #Hyderabad Hi Connections , We are hiring... Job Title: Data Scientist Location: Hyderabad Department: AI & Data Science Experience: 5-10 Years About the Role: We are looking for a curious and analytical Data Scientist to join our growing team. You will help us unlock the value hidden in data by designing experiments, building models, and generating insights that drive smarter decisions and AI-powered product features. As part of a collaborative, cross-functional team, you will work closely with AI/ML engineers, data engineers, and product managers to turn raw data into meaningful solutions. Key Responsibilities ✅ Collect, clean, and explore large datasets to identify trends, patterns, and actionable insights. ✅ Build, train, and evaluate machine learning and statistical models to solve business problems. ✅ Conduct data-driven experiments and A/B tests to validate hypotheses and measure product impact. ✅ Work with data engineers to ensure high data quality and reliable data pipelines. ✅ Communicate complex analyses and model results clearly to technical and non-technical stakeholders. ✅ Research and apply new modeling techniques, tools, and algorithms relevant to our domain. ✅ Collaborate with product and engineering teams to define data-driven features and performance metrics. Required Skills & Qualifications ● Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or related field. ● Solid understanding of machine learning algorithms, statistical modeling, and data analysis techniques. ● Proficiency in Python and data science libraries such as pandas, NumPy, Scikit-learn; familiarity with TensorFlow or PyTorch is a plus. ● Strong SQL skills for data extraction, transformation, and analysis. ● Experience with data visualization tools (e.g., Matplotlib, Seaborn, Tableau, Power BI). ● Good problem-solving skills and the ability to translate business questions into data-driven solutions. ● Strong communication skills to present findings and recommendations effectively. Preferred / Nice to Have ● Experience with NLP, computer vision, or time series analysis. ● Familiarity with big data technologies (e.g., Spark, Hadoop) and cloud platforms (AWS, Azure, GCP). ● Knowledge of MLOps tools and practices (model monitoring, retraining pipelines). ● Previous experience in a startup or fast-paced product environment. Interested guys, kindly share your updated profile to pavani@sandvcapitals.com or reach us on 7995292089. Thank you. Job Type: Full-time Pay: ₹1,500,000.00 - ₹3,000,000.00 per year Experience: Data science: 7 years (Required) Work Location: In person

DESCRIPTION This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy. An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction. Key job responsibilities The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee The candidate is expected to demonstrate: Willingness to work in Non-tech role for contract duration of 6 months Ability to audit image/video/text based Jobs Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen Willingness to work on incremental targets/goals on quality & productivity Fast Pace of implementation & consistent performance Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player Readiness to come to office for few days (when required, applicable for associates working from home) Willing to switch ON laptop camera while on virtual meetings. A day in the life Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy. Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. About the team Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching. BASIC QUALIFICATIONS Bachelor's degree PREFERRED QUALIFICATIONS Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Founded in 2015, Healthark began as a healthcare and life sciences consulting firm and is rapidly transforming into a tech-first organization specializing in Data Engineering, Data Science, Analytics, Generative AI, and Intelligent Automation. We are a cross-disciplinary team that fuses deep healthcare domain expertise with cutting-edge technological capabilities to tackle complex, data-driven challenges across the healthcare ecosystem. Our services span Growth and GCC Advisory, Real-World Evidence (RWE), digital health innovation, AI/ML solutioning, and the development of modern data platforms. With a team of 150+ consultants, data scientists, engineers, and healthcare experts, we have delivered over 1000 high-impact projects across 60+ global markets. Our clientele includes nimble startups as well as global healthcare and life sciences leaders. From our innovation hubs in Ahmedabad, Bangalore, and Hyderabad, Healthark is driving the next wave of healthcare transformation—leveraging scalable data platforms, automation frameworks, and GenAI-powered insights to deliver measurable outcomes. Position: Biostatistician Experience : 6-10 yrs Location: Hyderabad(Mon-Fri) Company URL: https://healtharkinsights.com Position Overview: We are looking for a skilled and detail-oriented Biostatistician to support Cell and Gene Therapy trials being conducted in India. This role involves developing statistical analysis plans (SAP), conducting interim and final analyses, and ensuring alignment with trial objectives and regulatory requirements. The candidate should have a strong foundation in statistical methodologies, clinical trial regulations, and experience working with multi-disciplinary teams to deliver accurate and meaningful insights from complex clinical data. Key Responsibilities: ● Develop statistical analysis plans (SAPs) aligned with study protocols and endpoints ● Collaborate with study team during protocol development to define study design and statistical considerations ● Perform sample size estimations and power calculations based on trial objectives ● Conduct interim and final statistical analyses, ensuring accuracy, reproducibility, and compliance with applicable standards ● Generate tables, listings, and figures (TLFs) for clinical study reports and publications ● Perform exploratory data analysis and support signal detection, safety review, and efficacy assessments ● Provide statistical input on data collection and case report form (CRF) design ● Work closely with data management team to resolve data issues and ensure data readiness ● Contribute to interpretation of results and preparation of manuscripts, presentations, and regulatory submissions Requirements: ● 6–10 years of experience in biostatistics or clinical trial analytics ● Strong knowledge of statistical methods used in clinical trials, including hypothesis testing, survival analysis, mixed models, and longitudinal data analysis ● Proficiency in statistical programming using SAS or R ● Experience in analyzing clinical trial datasets and interpreting results in a regulatory-compliant environment ● Understanding of trial standards and submission requirements ● Familiarity with protocol design, SAP development, and CRF review ● Ability to communicate complex statistical concepts to non-statistical stakeholders ● Strong documentation, reporting, and analytical skills Skills: ● Familiarity with decentralized or hybrid trial designs ● Experience working with EDC platforms and integrated data environments ● Knowledge of Bayesian methods, adaptive trial designs, or real-world data analysis ● Contributions to peer-reviewed publications or conference presentations Job Type: Full-time Pay: ₹500,000.00 - ₹1,700,000.00 per year Experience: Statistical analysis: 5 years (Preferred) Work Location: In person Application Deadline: 15/08/2025

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title - Oracle Fusion HCM -Core HCM + JML + Recruitment Support - Senior As an Oracle Fusion HCM Functional Consultant, your role is to provide expertise in implementing and optimizing Oracle HCM solutions for the group. You will work closely with internal stakeholders to understand their business requirements, configure the Oracle HCM system to meet those requirements, and ensure successful implementation and integration of the solution. Years of Experience - 6+ years of overall experience and relevant experience of 4+ years in Fusion HCM Functional Consultant is a must Key Skills - 4 to 10 years of relevant experience in implementing and supporting Oracle HCM solutions including Core HR, JML and Recruitment. Minimum of 2 full life-cycle Core HR + Oracle Recruiting cloud (ORC) implementation experiences for Global Customer with presence across globe Candidate should be able to Design, build and configure applications to meet business process and application requirements Should be able to do end-to-end configurations and prepare configuration guides. Collaborate with stakeholders to gather business requirements, perform gap analysis, and design solutions within the Oracle Fusion HCM framework. Coordinate with the technical team to complete the Data Migration on time & validate and test the Data Migration objects Develop comprehensive testing strategies and oversee the execution of these strategies. Should have good communication and presentation skills Good to have Oracle Cloud certifications EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and experienced AI/ML Engineer to join our team. As a AI/ML Engineer, you will play a critical role in developing and implementing AI/ML solutions. You will be responsible for utilizing your expertise in Python, SQL, and various frameworks like Scikit Learn, TensorFlow, and PyTorch to deliver production-grade AI/ML projects. The ideal candidate will have 2 to 4 years of experience in Data Science, AI/ML, and a solid understanding of mathematical and statistical concepts. Experience in the US Healthcare domain and knowledge of Big Data and data streaming technologies are desirable. Primary Responsibilities: Develop and implement AI/ML solutions using Python, pandas, numpy, and SQL Utilize frameworks such as Scikit Learn, TensorFlow, and PyTorch to build and deploy models Perform exploratory data analysis (EDA), statistical analysis, and feature engineering to uncover insights and patterns in data Build, tune, and evaluate machine learning models for predictive and prescriptive analytics Conduct drift analysis to monitor model performance and ensure accuracy over time Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Work on the full life cycle of AI/ML projects, including data preparation, model development, tuning, and deployment Ensure the scalability, reliability, and efficiency of AI/ML solutions in production environments Stay updated with the latest advancements in AI/ML techniques and tools, and identify opportunities to apply them to enhance existing solutions Document and communicate findings, methodologies, and insights to technical and non-technical stakeholders Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related field 2+ years of experience in Data Science, AI/ML, or a similar role Experience with the full life cycle of AI/ML projects, including EDA, model development, tuning, and drift analysis Hands-on experience in delivering production-grade AI/ML projects Solid understanding of mathematical and statistical concepts Proficiency in frameworks such as Scikit Learn, TensorFlow, and PyTorch Proven solid programming skills in Python, with experience in pandas, numpy, and SQL Proven excellent problem-solving and analytical thinking skills Proven solid communication and collaboration skills to work effectively in a team environment Preferred Qualifications: Knowledge of Big Data technologies (PySpark, Hadoop) and data streaming tools (Kafka, etc.) Familiarity with the US Healthcare domain At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will… Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools and techniques to troubleshoot and resolve problems efficiently Provide excellent customer service while assisting end-users with technical inquiries and issues Communicate effectively with both technical and non-technical users to gather information and explain solutions Collaborate with Tier 1 support to gather initial information and escalate issues to higher-level support teams when necessary Document and communicate escalated issues clearly to facilitate efficient problem resolution Maintain accurate and detailed records of technical issues, solutions provided, and any follow-up actions taken based on ITIL best practices Contribute to knowledge base articles to facilitate Tier 1 support and self-service resolution Proficiently use remote support tools and technologies to access and troubleshoot end-users' systems Stay updated on the latest remote support tools and technologies Collaborate with other support teams, as well as system administrators and other IT departments , to address complex technical challenges Participate in team meetings and share insights to improve overall support effectiveness Provide guidance and mentorship to Tier 1 support personnel Stay informed about industry trends and technologies, and share knowledge with the team Troubleshoot simple issues including password resets, basic network, and application issues and apply first call resolution (FCR) using Knowledge Base for simple issues Act as a liaison between Global Service Desk & all departments and business unit As Service Desk Analyst, You Have… Must be a full time Technical Graduate 1 to 3 years of experience in IT operations or Technical Service Desk with global customer facing experience Must have good logical probing, understanding and troubleshooting skills Good to have experience in working on ticketing system tools like Jira, Service Now or Remedy Must have exceptional English written and verbal communication skills Technical awareness with ability to match resources to technical issues appropriately Fair knowledge and experience on Windows OS, AD, G Suite, MS office User Administration etc. Understanding of incidents, service requests and major incidents is required Self-motivated and able to work in a fast paced environment with ability to think and act independently Strong analytical skills Excellent customer service skills, should know how to de-escalate issues Strong relationship-building skills, can network and work well with remote stakeholders Excellent collaboration skills Understanding of process management Typing speed of a minimum 25-30 words per minute Multilingual will be a bonus but not compulsory