Job
Description
As a founding AI Generalist at Scouto, you will play a pivotal role in redefining recruitment by leveraging an autonomous AI recruiter. Your responsibilities will encompass various aspects such as operations & automation, customer success & support, product feedback & growth, and sales & upsell. In the realm of Operations & Automation, you will be tasked with identifying repetitive workflows and automating them using AI APIs, Zapier/Make, LangChain, or light scripting. It will be your responsibility to ensure that the tools required to keep Scouto running smoothly are effectively managed. Handling Customer Success & Support will involve managing onboarding processes, addressing support tickets, troubleshooting with the engineering team, and guaranteeing that customers derive maximum value from the platform. Your role will also require you to provide valuable insights for product enhancement by converting user pain points into actionable ideas, prototyping solutions, and collaborating closely with the development team to refine the product. Additionally, you will be involved in Sales & Upsell activities which include participating in product demos, addressing technical queries, identifying upsell opportunities, and infusing automation into the sales pipeline to enhance efficiency. The ideal candidate for this position must possess the following qualities: - AINative Fluency: Demonstrates a deep understanding and proficiency in AI tools and LLMs, regularly prototypes automations using tools like Zapier/Make and light scripting. - Customer Empathy & Problem-Solving: Exhibits a knack for diagnosing customer issues and devising effective solutions across various aspects of the product and processes. - Growth & Sales Mindset: Comfortable with conducting demos, driving upgrades, and leveraging consultative sales strategies. - Product & Process Thinking: Capable of translating feedback into structured product insights, prototyping scalable workflows, and enhancing user experience through no/low-code solutions. - Extreme Ownership & Hustle: Takes on tasks with a founder mindset, proactively fills gaps, adapts quickly to changing circumstances, and thrives in ambiguous situations. - Communication Excellence: Possesses excellent written and verbal communication skills, able to simplify complex AI workflows for diverse audiences, and proficient in creating documentation, help articles, and product guides. Nice-to-have qualifications include prior experience in SaaS, AI startups, customer success, sales engineering, or product operations, as well as active engagement within AI communities. Joining Scouto presents the opportunity to shape the future of AI-driven hiring, work closely with the founder and core team, and accelerate your career growth into leadership roles. Additionally, competitive compensation, a flexible work environment, and the autonomy to define your role further add to the appeal of this position.,
