AI Data Platform Operations Specialist

Key Skills:

Roles and Responsibilities:

• Administer, manage, and configure ADB's AI Data Platforms to meet defined business requirements.
• Collaborate with business analysis teams and business units to translate requirements into actionable platform configurations.
• Partner with Engineering Leads to align implementation plans and support operational needs.
• Maintain comprehensive documentation on platform configurations, procedures, and best practices.
• Work closely with Engineering Leads to manage incident response, perform troubleshooting, root cause analysis, and implement permanent fixes.
• Track key service metrics, generate reports, and provide insights to enhance service performance and user experience.
• Oversee daily operations of AI Products and AI Data Platforms to ensure high availability and optimal performance.
• Establish and maintain Service Level Agreements (SLAs) for platform uptime, response times, and service quality.
• Monitor and manage support issues, ensuring timely resolution and continuous process optimization.
• Monitor platform performance, reliability, and scalability, recommending improvements aligned with business goals.
• Identify gaps in service delivery, propose enhancements, and drive process improvements.
• Facilitate regular status updates and SLA reviews with internal and external stakeholders.

Experience Requirement:

• 3-5 years of experience in data platform management, preferably with AI or machine learning platforms.
• Experience in incident response, troubleshooting, and root cause analysis in a data platform environment.
• Familiarity with establishing and maintaining SLAs for platform performance and service quality.
• Proficiency in monitoring and optimizing platform performance, reliability, and scalability.
• Experience with documentation and reporting on platform configurations and service metrics.

Education: