AI Automation Engineer

The AI Automation Engineer is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.

Education and Experience:

• Bachelors degree.
• 3+ years of experience in IT Support, DevOps, or Automation Engineering (MSP experience preferred).
• Proficiency in Python and PowerShell.
• Strong understanding of REST APIs, webhooks, and JSON data handling.
• Experience with automation tools such as n8n, Power Automate, or Tines.
• Working knowledge of RMM/PSA systems like ConnectWise, Datto, Kaseya, or N-able.
• Familiarity with AI/ML concepts such as prompt engineering and vector databases.
  

Responsibilities:

• Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.
• Create and maintain scripts using Python and PowerShell to streamline recurring MSP processes.
• Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).
• Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.
• Mentor and support L1 engineers in workflow design and execution.
• Manage deployment and optimization of automation solutions with measurable business outcomes.
• Ensure compliance, data governance, and documentation across all automation projects.

Our Culture and You

What does the day in life look like for the AI Automation Engineer?
You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Our employees have indicated that at IT by Design they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.