21 Bot Development Jobs

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Internet of Things (IoT) Platforms Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Your role involves overseeing the end-to-end software development process and ensuring project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead and mentor junior team members- Drive innovation and continuous improvement in software development processes Professional & Technical Skills: - Must To Have Skills: Proficiency in Internet of Things (IoT) Platforms- Strong understanding of IoT technologies and protocols- Experience in developing IoT solutions and integrating IoT devices- Knowledge of cloud platforms for IoT applications- Familiarity with cybersecurity considerations in IoT implementations Additional Information:- The candidate should have a minimum of 12 years of experience in Internet of Things (IoT) Platforms- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Req ID: 305565 We are currently seeking a Power Automate Tech Lead to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Job Duties: "¢ Experience in developing at least 10+ Power Automate Desktop (PAD) flows "¢ Have an experience in SQL data queries with/without PAD flows "¢ Knowledge in any other programming languages (Java / .Net / Python / Angular JS/ Node.JS) "¢ Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere) "¢ Experience in Supporting the Power Automate projects "¢ Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others "¢ Having an understanding/experience in Automation Anywhere bot development is preferred "¢ Support the Hyper care period after the go-live. "¢ Able to work in the rotational monthly shift Minimum Skills RequiredPower Automate - 2+ years SQL - 1+ yrs Automation Anywhere - 0-2 yrs

Please find the JD below for your reference Job Title: RPA UiPath Developer (either with SQL or C # .NET) Job Location: Manikonda, Hyderabad Mode of Work: Hybrid Experience Level: 6- 8 years Job Summary : We are looking for a highly skilled RPA Developer with strong expertise in UiPath , as well as hands-on development experience in SQL or C#.NET . The ideal candidate will be responsible for designing, developing, and implementing RPA solutions that streamline business operations and reduce manual efforts, while also leveraging backend systems and APIs through .NET and SQL integration. Key Responsibilities: Design, build, and support Bot deployments for end-to-end RPA implementations comprising multiple applications, processes, and technologies. Follow the standards for the team and internal users to develop high-quality documentation to support automated solutions, including process definition documents (PDD), solution design documents (SDD), PDD/SDD review process, end-user support playbooks, and training guides Implement the solution roadmap using the agile methodology with adherence to various levels of support and SLAs. Contribute to the client-centric culture. Work with a diverse team consisting of business sponsors, process owners, business analysts and developers to analyse, standardise, and automate business processes. Job/Requirements/Qualifications Needed: Minimum 3 years of technical development work experience 18 months / 2 years of experience as an Automation Engineer using UiPath or an equivalent RPA platform Hands-on development experience in any of the programming languages/platforms SQL, .NET/.NET Core/C#, and Databases, and experience automating in O365 products and Excel Experience in a large matrix-style organization where your team collaborates and integrates with other teams across the organization Experience in RPA change management. Passion for the Entertainment Industry Client-first approach Curiosity to learn Courage to fail Focus on continuous improvement

We are seeking an experienced RPA Technical Lead to lead the migration of enterprise-grade automations to Automation Anywhere (A360) . The ideal candidate will bring deep technical expertise in RPA development, hands-on leadership skills, and proven experience in delivering end-to-end automation solutions. Roles and Responsibilities: Lead the technical delivery of the migration project to Automation Anywhere (A360) Define RPA architecture, reusable components, and development standards for Automation Anywhere Collaborate with solution architects, business analysts, and stakeholders to translate requirements into scalable automation solutions Review and assess existing Automations for migration feasibility and recommend redesign approaches Guide the RPA development team through design, development, testing, and deployment phases Conduct detailed code reviews and ensure adherence to best practices, compliance, and security policies Troubleshoot complex issues, provide performance tuning, and optimize bot execution Manage Control Room configurations, bot lifecycle, version control, and deployment pipelines Train and mentor junior developers and enforce quality standards across the development team Act as a key technical contact for issue resolution, status reporting, and stakeholder communication Contribute to continuous improvement initiatives and automation innovation across the organization Required Skills and Experience: 6 to 10 years of experience in RPA development and delivery Strong hands-on experience with Automation Anywhere A2019/A360 Working knowledge of Blue Prism. Proficient in RPA design patterns, exception handling, and modular bot development Experience in Control Room management, bot deployment, and role-based access control Strong skills in scripting (Python, JavaScript, or VBScript), API integrations, and data handling Familiarity with DevOps tools, CI/CD pipelines, and version control systems (e.g., Git) Excellent problem-solving, communication, and leadership skills Proven ability to manage technical teams and deliver RPA solutions at scale Preferred Qualifications: Automation Anywhere Master/Advanced RPA Certification Blue Prism Developer or Professional Certification Experience with OCR tools like IQ Bot, ABBYY, or document processing solutions Agile/Scrum project experience and familiarity with tools like JIRA or Azure DevOps Roles and Responsibilities Lead the technical execution of RPA migration and implementation Define architecture, coding standards, and best practices for Automation Anywhere bots Analyze existing automations for migration feasibility and redesign where needed Guide and mentor the development team through all phases of bot development Review code to ensure quality, performance, and compliance with security standards Collaborate with business analysts and stakeholders to finalize automation requirements Troubleshoot complex technical issues and optimize bot performance Manage Control Room configurations, bot lifecycle, and deployment workflows Ensure proper documentation of design, development, and deployment processes Drive continuous improvement and innovation within the RPA delivery framework

Job Description We are seeking an experienced Lex Voice Bot Developer to design, build, and maintain intelligent voice bots using Amazon Lex and AWS services. The ideal candidate will have strong experience with voice interaction design, cloud integration, and delivering natural language solutions. Responsibilities Experience in building and deploying voice bots using Amazon Lex, AWS Lambda, and API Gateway. Design conversational flows with intents, slots, and utterances. Integrate bots with APIs, databases, and backend systems. Optimize performance using CloudWatch, logging, and analytics tools. Collaborate with UX teams to create effective voice user experiences. Manage production deployments and ensure bot scalability and reliability. Ensure all solutions follow security, privacy, and compliance standards. Qualifications 3+ years of strong hands-on experience with Amazon Lex and AWS Lambda. Solid understanding of NLP/NLU, conversation design, and voice UX. Proficiency in Python, Node.js, or JavaScript. Experience integrating with REST APIs, databases, and backend services. Familiarity with Amazon Connect and telephony integration. Knowledge of ASR (Automatic Speech Recognition) and TTS (Text-to-Speech). Experience with CI/CD pipelines and Infrastructure as Code (e.g., CloudFormation or Terraform). Strong debugging, logging, and bot performance tuning skills.

6+ years of strong Python development experience Hands-on experience in Python, API Framework RASA framework and BOT development experience is key knowledge in Docker, Containerizations and Monolithic and Microservices Design Architecture Should know, or used GIT, BIT Bucket, JIRA Knowledge of Java is an addition Should have worked in an Agile environment and aware of Agile practices Good communication skills Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote

10+ years of strong Python development experience, who can lead the team technically and provide solutions Should come up with Architectural solutions and best practices RASA framework and BOT development experience is key Hands-on experience in Python, API Framework Knowledge of Django, Web Services, Angular, Javascript knowledge in Docker, Containerizations and Monolithic and Microservices Design Architecture Should know, or used GIT, BIT Bucket, JIRA Knowledge of Java is an addition Should have worked in an Agile environment and aware of Agile practices Good communication skills Location- Remote, Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderaba

6+ years of strong Python development experience Hands-on experience in Python, API Framework RASA framework and BOT development experience is key knowledge in Docker, Containerizations and Monolithic and Microservices Design Architecture Should know, or used GIT, BIT Bucket, JIRA Knowledge of Java is an addition Should have worked in an Agile environment and aware of Agile practices Good communication skills Location-Remote,Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

10+ years of strong Python development experience, who can lead the team technically and provide solutions Should come up with Architectural solutions and best practices RASA framework and BOT development experience is key Hands-on experience in Python, API Framework Knowledge of Django, Web Services, Angular, Javascript knowledge in Docker, Containerizations and Monolithic and Microservices Design Architecture Should know, or used GIT, BIT Bucket, JIRA Knowledge of Java is an addition Should have worked in an Agile environment and aware of Agile practices Good communication skills Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

10+ years of strong Python development experience, who can lead the team technically and provide solutions Should come up with Architectural solutions and best practices RASA framework and BOT development experience is key Hands-on experience in Python, API Framework Knowledge of Django, Web Services, Angular, Javascript knowledge in Docker, Containerizations and Monolithic and Microservices Design Architecture Should know, or used GIT, BIT Bucket, JIRA Knowledge of Java is an addition Should have worked in an Agile environment and aware of Agile practices Good communication skills Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

10+ years of strong Python development experience, who can lead the team technically and provide solutions Should come up with Architectural solutions and best practices RASA framework and BOT development experience is key Hands-on experience in Python, API Framework Knowledge of Django, Web Services, Angular, Javascript knowledge in Docker, Containerizations and Monolithic and Microservices Design Architecture Should know, or used GIT, BIT Bucket, JIRA Knowledge of Java is an addition Should have worked in an Agile environment and aware of Agile practices Good communication skills Skills : - Python development, Architectural solutions and best practices, RASA framework, BOT development experience , API Framework, Django, Web Services, Angular, Javascript, Docker, Containerizations and Monolithic and Microservices Design Architecture, GIT, BIT Bucket, JIRA, Java, Agile environment , Agile practices, Location : - Remote

Req ID: 321802 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Lead Engineer to join our team in Pune, Maharashtra (IN-MH), India (IN). Roles & Responsibilities: Experience in developing at least 10+ Power Automate Desktop (PAD) flows Have an experience in SQL data queries with/without PAD flows Knowledge in any other programming languages (Java / .Net / Python / Angular JS/ Node.JS) Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere) Experience in Supporting the Power Automate projects Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others Having an understanding/experience in Automation Anywhere bot development is preferred Support the Hyper care period after the go-live. Basic Qualifications: Bachelor’s degree in business or related field 4+ years of support experience on Microsoft Power apps Certifications on Microsoft Power Platform (Power Automate Desktop / Power Apps ) is a plus Preferences: Experience working with development teams preferred Ability is work in the shift models (afternoon / night shifts) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Database, Developer, Java, SQL, Technology

Role & responsibilities Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 4+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 4+ years of experience in IVR application development, including Nuance grammar development, GRAT, and GRE. Proficiency in Core Java, Java/J2EE, Servlets, JSP, and REST-based microservices. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools, and Genesys Composer. Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Experience with the Spring framework and familiarity with Tomcat or similar web servers. Bachelors degree in a technology-related field or equivalent professional experience.

Key Skills - Python Data Engineering Mysql Java AWS git Excel Linux (Server) Copilot Studio Data Analysis Dialog flow Kore.ai Five9 Power Automate (RPA) Conversational Ai NLP Role & Responsibilities - Design and develop high-quality conversational bots using Google Dialogflow, Yellow.ai, and Kore.ai platforms. - Implement custom scripting and integration with third-party services to enhance bot functionality. - Provide technical support and documentation for developed bots - Adhere to laws, regulations, company policies, procedures, internal and external Standards • Attend recurrent trainings published by the Client/Company on a regular basis Preferred candidate profile BPO Background

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Data Engineering, Python (Programming Language) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support projects or clients. You will lead a team in the software development process and ensure successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Lead the software development team in designing and implementing software solutions Provide technical guidance and mentorship to team members Collaborate with stakeholders to define project requirements and deliverables Professional & Technical Skills: -Proficiency in Python programming with a focus on BOT development and automation.-Experience with BOT frameworks like Rasa, Dialogflow, or Microsoft Bot Framework.-Knowledge of natural language processing (NLP) and machine learning techniques.-Write efficient, modular, and scalable Python code for BOT development and AI-related tasks.-Utilize Python libraries such as NLTK, spaCy, or TensorFlow for natural language processing (NLP).-Create RESTful APIs to integrate BOTs with external systems-Familiarity with APIs, webhooks, and integration tools.-Strong debugging and troubleshooting skills.-Develop intelligent automation scripts using Python to optimize workflows and reduce manual effort.-Implement AI-driven features like intent recognition, entity extraction, and natural language understanding in BOTs-Experience with cloud platforms like AWS, Azure, or Google Cloud for BOT deployment.-Knowledge of chatbot analytics and performance tracking.-Familiarity with Docker and Kubernetes for deploying BOTs in containerized environments.-Understanding of user experience (UX) design principles for BOT interactions.-Strong communication and teamwork skills Ready to work in shifts -12 PM to 10 PM Additional Information: The candidate should have a minimum of 12 years of experience in Data Engineering This position is based at our Hyderabad office A 15 years full time education is required Qualification 15 years full time education

Role-Senior RPA Developer & Lead RPA (UI Path) Location- Baner, Pune (5 Days WFO) Shift timings- 1- 10 PM IST Job Description- At least 3+ years experience in UiPath Experience in complete end to end lifecycle of RPA process i.e., from Requirement Gathering to BOT Development, Deployment and Operation support Ability to gather requirements independently with Business SME Experience years of hands-on RPA development experience using UiPath, including Orchestrator and Action Center Extensive exception implementation experience for the BOTs from a Technical and operations perspective Comply with design and coding standards, policies, and procedures Excellent effective communication skills (can communicate with team, management, and client) Email your resume to ckalyani@futransolutions.com along with the below details Location/Total Experience/Notice period/ Current CTC/ Expected CTC

Job Description Role: Sr. Conversation Bot Engineer Work location: Mumbai & Bangalore Responsible for developing, enhancing capabilities, modifying and/or maintaining chatbot applications in the Global Markets environment. Conversation Bot Engineers design, code, test, debug and document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system applications. You must typically have in-depth knowledge of analyzing data, developing chatbot, automation to handle data and work with data refinement tools . Understanding business requirements and coming up with optimum and best to the market solutions. Required Skills: Experience in development of virtual agents (chatbots, voicebots) and natural language processing Experience working with one or more AI/NLP platforms - DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson, Wit.ai, Salesforce Einstein etc. Knowledge of one or more of the following technologies: Python, JavaScript or Node.js Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Strong written communication skills Ability to learn latest technologies Good problem-solving ability Nice to have skills: Understanding of conversational UI, voiced based processing (text to speech, speech to text) and voice apps built on Amazon Alexa or Google Home is a plus Experience in Test Driven Development & Agile methodologies Knowledge of creating an end to end pipeline for development of AI based conversational applications Perform text mining, generate and test working hypotheses, prepare and analyze historical data and identify patterns Ability to write regular expressions for data cleaning and preprocessing Understanding of API integrations, Single-Sign-on and token-based authentication Develop unit test cases as per project specific standards Experience with HTTP, Sockets, REST and other web services Perform keyword and topic extraction from chat logs Knowledge of training and tuning topic modelling algorithms like LDA and NMF Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric Knowledge of frameworks like nltk and spacy Ability to write

Job Summary: We are seeking an experienced Senior Automation Anywhere Developer to design, develop, and deploy RPA solutions that streamline business processes. The ideal candidate will collaborate with stakeholders to identify automation opportunities, build efficient bots, and ensure seamless integration with existing systems. This role requires technical expertise in AA/AA360, problem-solving skills, and a commitment to delivering high-quality automation solutions. Key Responsibilities: Design & Development : Architect, code, and configure automation workflows using Automation Anywhere. Develop scalable bots for tasks like data entry, report generation, and system integration. Process Analysis: Partner with stakeholders to assess processes for automation feasibility. Document requirements and propose technical solutions. Bot Configuration: Utilize Automation Anywhere features (Recorders, Bot Runners) to build workflows. Integrate bots with APIs, databases, and third-party tools (e.g., SAP, Salesforce). Testing & Deployment: Conduct unit, integration, and UAT testing to ensure accuracy. Deploy bots to production, monitor performance, and troubleshoot issues. Support & Maintenance: Provide post-deployment support, optimize bot performance, and update scripts as needed. Documentation: Create technical documentation, user guides, and process diagrams. Compliance: Ensure adherence to security protocols and data governance standards. Qualifications: Education: Bachelors in Computer Science, IT, or related field. Experience: 4+ years in RPA development with hands-on Automation Anywhere experience. AA360 Advanced Developer Certification preferred. Technical Skills: Proficient in scripting (Python, JavaScript, VBScript), SQL, and API integration. Familiarity with SDLC, Agile/Scrum, and DevOps practices. Experience with version control (Git) and CI/CD pipelines. Soft Skills: Strong analytical, communication, and problem-solving abilities. Ability to manage multiple tasks in a fast-paced environment. Preferred Qualifications: Exposure to other RPA tools (Power Automate, UiPath). Knowledge of AI/ML, NLP, or cognitive automation. Experience in finance or healthcare sectors. Shift: Afternoon shift 12:30 PM to 10:30 PM Experience: 3 to 7 years Location: Pune/Mumbai Mandatory Skill: RPA Automation Anywhere, SQL Notice: Looking for immediate to 30days joiners only If you are interested with above job profile, pls share your resume to manojkumar.sampathkumar@citiustech.com along with below details, Total experience: Relevant in Automation Anywhere Development: Relevant in SQL: Current CTC: Exp CTC: Notice period: Preferred location(Mumbai/Pune): Interest to work in shift (12:30 PM to 10:30 PM): Availability for Virtual interview on Weekday / Weekend:

Role- Senior RPA Developer Experience- 4- 8 Yrs Location- Baner, Pune (5 Days WFO) Availability- Immediate to 15 Days Skills- UI Path, Power apps, RE framework Roles and Responsibilities Participate and contribute to technical design for RPA solution for business processes Experience in complete end to end lifecycle of RPA process i.e., from Requirement Gathering to BOT Development, Deployment and Operation support Ability to gather requirements independently with Business SME Experience years of hands-on RPA development experience using UiPath, including Orchestrator and Action Center Develop and configure automation processes requirements. Identify internal and external process dependencies Develop automated processes using UiPath Studio, OCR, and reusable components Worked with UIPath Orchestrator, Queues, Jobs, Packages, and Assets Create unit Test Cases Support SMEs during UAT Participate in Agile/Scrum software development practices Comply with design and coding standards, policies, and procedures Excellent effective communication skills (can communicate with team, management, and client)

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Internet of Things (IoT) Platforms Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Your role involves overseeing the end-to-end software development process and ensuring project success. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Lead and mentor junior team members Drive innovation and continuous improvement in software development processes Professional & Technical Skills: Must To Have Skills: Proficiency in Internet of Things (IoT) Platforms Strong understanding of IoT technologies and protocols Experience in developing IoT solutions and integrating IoT devices Knowledge of cloud platforms for IoT applications Familiarity with cybersecurity considerations in IoT implementations Additional Information: The candidate should have a minimum of 12 years of experience in Internet of Things (IoT) Platforms This position is based at our Pune office A 15 years full-time education is required Qualifications 15 years full time education

Role & responsibilities Key Responsibilities: • Chatbot Strategy & Management: o Develop and manage the end-to-end chatbot strategy for customer onboarding and sales, customer service, and collections across platforms such as WhatsApp, website, and our Saathi mobile App. o Drive chatbot improvements, focusing on business outcomes such as enhanced customer experience, increased conversion rates, and efficient collections. o Define the roadmap for chatbot enhancements in collaboration with business, product, and tech teams. • Customer Experience & onboarding journey Optimization: o Design and optimize Customer Experience journeys for various use cases including query resolution, loan related details and provide related documents through bots. o Offer right product in right time to existing customers based on Analytical recommendations. o Implement chatbots for self-onboarding processes, ensuring a seamless and user-friendly experience for new customers. o Build and refine sales journey bots, aiming to improve lead conversion, upsell opportunities, and cross-sell products effectively. • Collection Automation: o Work on automating collections through chatbot solutions, ensuring timely and customer-friendly interactions for debt recovery and payment reminders. o Collaborate with collections teams to define the bots role in enhancing recovery rates while maintaining positive customer relationships. • Collaboration & Stakeholder Management: o Collaborate with Business, Marketing, Customer Experience, Bot external Partner, and IT teams to align chatbot objectives with broader company goals and ensure proper implementation. o Regularly engage with stakeholders to understand business needs and translate them into chatbot functionalities. o Monitor and track the performance of chatbots, gathering insights to refine and enhance their capabilities. • Continuous Improvement & Reporting: o Analyze bot performance metrics and customer feedback to identify opportunities for improvement. o Drive the creation of reports and dashboards that reflect the success of chatbot initiatives and suggest actionable improvements. • Compliance & Data Security: o Ensure that chatbot interactions comply with industry regulations, including data privacy and security standards. o Oversee the secure handling of customer data and ensure compliance with RBI regulations. Preferred candidate profile Perks and benefits