AGM-CRM

As an Assistant General Manager CRM, your role will involve leading and executing the customer relationship management strategy for all retail jewellery stores. Your primary responsibilities will include: - **CRM KPI Ownership:** Drive and monitor CRM performance indicators across all retail stores to ensure alignment with business goals and customer satisfaction metrics. - **Data Analysis & Reporting:** Interpret customer data to derive actionable insights, design and maintain dashboards, and prepare presentation decks (PPTs) for internal reviews and strategy meetings. - **Strategic Customer Engagement:** Develop and implement CRM strategies to enhance customer engagement, loyalty, and lifetime value. Identify opportunities for personalized marketing and customer journeys. - **Cross-Functional Collaboration:** Collaborate closely with marketing, operations, IT, and merchandising teams to align CRM initiatives with broader business objectives and ensure seamless execution. - **Training & Excellence Programs:** Lead the design and rollout of CRM training programs for store and support teams. Define and drive a roadmap for CRM excellence organization-wide. The qualifications required for this role include: - Bachelor's degree in Marketing, Business Administration, or a related field. - 5-8 years of experience in CRM, customer engagement, or related roles, preferably in retail or consumer-facing industries. - Strong analytical skills with proficiency in tools like Excel, PowerPoint, or similar platforms. - Excellent communication, leadership, and stakeholder management skills. - Ability to think strategically while effectively managing day-to-day execution. Please note that this is a full-time, permanent position with a day shift schedule located in Bhubaneshwar, Orissa.,