AGM - Costumer Relation

Job Description

Role & responsibilities Overall responsibility and controlling of post-sales activities and back-end operations of all residential & commercial projects including booking logins, issuance of letter of allotment, execution of buyers agreement, TPA Execution, transfers, refunds, cancellations, fund transfer, merger of units, recovery & collections, final demand notice, reminders, development and offer of possession and registry etc. Responsible to implement and monitor CRM processes and customer life cycle management Liaise with the Accounts, Sales Marketing and the legal department. Responsible for strategy formulation and implementation to increase collection To ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. for collection. Candidate must have knowledge of documents in case of transfer, unit shifting, addition & deletion of applicant, possessions & registry. Build and maintain various data reports for customer centered metrics. Preferred candidate profile Good understanding of RERA, GST, other regulations and documentation, Execution of TPA, issuance of PTM, NOC from project funded bank and mark the property lien for timely disbursement. Ensure and monitor completeness of the data and documentations for transfers, name addition, name deletion of allottee, transmission of property, swapping of units, transfer of funds, vetting of booking form and Builder Buyer Agreement, service maintenance agreement, Tri-partite Agreement draft before finalization Experienced in strategy formulation and implementation to increase collection, ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. Good Working Interpersonal and Negotiation Skills and having background of Qualified Graduate will be preferred Skilled in data analysis and presentation and reporting to the management Having exposure of Team handling skills. Having experience in Real-Esate industry preferred. Salary - 8- 11 LPA Location - Sector-67, Noida