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lastminute.com NV
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Agent Customer Support (English Speaking Agents)

Agent Customer Support (English Speaking Agents)

lastminute.com NV

0 - 2 years

|

5 - 8 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

selection process training e-learning incharge conflict resolution relationship building customer support hr customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Identifying customer needs, investigating and recommending solutions.
Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection.
Consistent upskilling as part of self-development to maintain process knowledge.
Maintaining coordination within teams to collaborate on solutions and escalations.
Work towards high CSAT and positive NPS consistently ensure positive customer experiences.

Your expertise:

Excellent communications Verbal and Written
Attention to details, conflict resolution and relationship building.
Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company
based applications.
Agents should also be able to help establish our reputation as a company that offers excellent
customer support during all post-sales procedures

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lastminute.com NV

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