Agency Account Manager

As an Account Manager/Client Servicing at Craffords India, a digital growth agency based in Gurugram, your primary responsibility is to ensure client satisfaction and success through effective project management and communication. With 3-5 years of experience, you will be involved in project-based work, client meetings, market research, project planning, and traffic management to deliver high-quality services to clients. In client meetings, you will discuss new project briefs, understand client requirements, target audience, and timelines. Your role includes analyzing current market trends, competitor strategies, and identifying target audience preferences to tailor effective strategies. You will develop detailed project plans, allocate resources, delegate tasks, and oversee workflow to ensure timely project delivery. For retainer clients, you will focus on maintaining a monthly social media calendar. By discussing campaign briefs, analyzing social media trends, and maintaining a 1-month advance calendar of activities, you will drive engagement and audience growth. Regular updates, feedback collection, and relationship building with clients are essential to ensure long-term collaboration and satisfaction. Internal coordination with design, content, and production teams is crucial for successful project execution. You will delegate tasks, streamline processes, and ensure quality assurance to meet agency standards and client expectations. Your role also involves professional development, administrative tasks, and mentoring junior team members to enhance team performance and efficiency. Key skills required for this role include project management, client relationship management, market research, communication, resource allocation, quality assurance, and time management. Knowledge of marketing principles, social media strategies, project management tools, and team collaboration techniques is essential. Your self-image should reflect confidence, client-focus, attention to detail, leadership mindset, and adaptability. Traits such as strong communication, collaborative teamwork, proactive problem-solving, high accountability, continuous learning, client-focus, time management, flexibility, and attention to detail are valued in this role. Your motives should be driven by a passion for client success, continuous improvement, excellence, commitment to client satisfaction, and ambition for career growth. Overall, as an Account Manager/Client Servicing at Craffords India, you will play a crucial role in driving brand visibility, client satisfaction, and agency growth through effective project management, client communication, and team collaboration.,