After Sales Service Specialist

Company Description Electro Equipments is a leading manufacturer of Diesel Generating Sets for Government and Military organizations in India. As AGOEMs of Kirloskar Oil Engines Limited, we supply Kirloskar Green brand DG sets PAN India. With a range from 2.8 KVA to 1010 KVA available through GeM, we are a key supplier to Government and Military Organizations. Our state-of-the-art infrastructure and wide service network ensure the delivery of quality products and superior customer service. Role Description This is a full-time hybrid role for an After Sales Service Specialist at Electro Equipments. The specialist will be responsible for providing after-sales support to customers, addressing technical issues, coordinating service requests, and ensuring customer satisfaction. This role is based in Roorkee with the option for some remote work. Qualifications Technical troubleshooting and problem-solving skills Customer service and communication skills Experience in after-sales service or technical support Knowledge of Diesel Generating Sets or similar equipment Ability to work independently and collaboratively Proficiency in Microsoft Office and CRM software Engineering degree or relevant certification is a plus Show more Show less