Job
Description
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Workday investment by managing the support and continuous transformation of their solutions in the areas of human resources, talent management, and finance operations. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Delegate to others to provide stretch opportunities, coaching them to deliver results. - Demonstrate critical thinking and the ability to bring order to unstructured problems. - Use a broad range of tools and techniques to extract insights from current industry or sector trends. - Review your work and that of others for quality, accuracy, and relevance. - Know how and when to use tools available for a given situation and can explain the reasons for this choice. - Seek and embrace opportunities which give exposure to different situations, environments, and perspectives. - Use straightforward communication, in a structured way, when influencing and connecting with others. - Able to read situations and modify behavior to build quality relationships. - Uphold the firm's code of ethics and business conduct. In this role, you will demonstrate a thorough level of abilities as both an individual contributor and team member with a focus on deep expertise, continuous execution, throughput, and quality. You will oversee a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills. Additionally, you will be capable of leading client status meetings, extracting relevant metrics, and handling client relationships effectively through communication. Your responsibilities will also include offering functional and/or technical subject matter expertise, leading process redesign efforts, and directing technical and test teams for the implementation of functionality. You will provide recommendations for change activities, confirm business adoption, and provide effective user training. Managing the complete project lifecycle to ensure timely project delivery will be a key aspect of your role. Meeting with stakeholders throughout the organization to understand business processes and requirements aligned with business objectives will also be part of your responsibilities. Your expertise in the Workday application, evaluating customer processes against standard Workday functionality, documenting business requirements, and ensuring fixes and enhancements to the application are aligned with customer business requirements will be crucial in this role. You should have industry experience and understand the challenges and risks associated with providing professional services and supporting vertical applications and localizations. Your demonstrated ability to analyze and understand business problems, model data and processes, conduct workshops and training sessions, and plan and carry out system and user acceptance testing will be essential. Familiarity and experience with core application functionality, implementation methodology, application technology stack, and ITIL process knowledge/understanding are highly preferred. Experience in security, reporting, business processes, benefits, absence/time off, and other related areas will also be valuable in this role.,
